Saturday, December 18, 2010

Broadband Incident Report : : ERX9 READING3 : PARTIAL LOSS OF SERVICE : Reference 35374 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35374   Issue : FINAL  
  Detected Date: 17/12/2010   Detected Time: 23:35  
  Start Date: 17/12/2010   Start Time: 23:35  
  Actual Clear Date: 18/12/2010   Actual Clear Time: 01:00  
     
  Incident Headline: : ERX9 READING3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0117301179011890120201209
0122501243012490125201258
0127801285012970130501329
0134401363013640136701373
0138001392014090142001424
0145301458014600148001488
0148901548015660157901590
0162601628016350163701643
0164701666017200172201725
0172601730017360174701749
0175201761017690179301803
0182201823018370184001841
0184401865018720188401934
01962019630198002380310238032
02380340238036023803902380420238043
02380440238048023804902380570238068
02380760238090023926313447LLST0
02380760238090023926313447
 
     

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System Time Stamp: 18/12/2010 01:20

****SPAM:5.4**** Broadband Incident Report : : ERX9 READING3 : PARTIAL LOSS OF SERVICE : Reference 35374 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35374   Issue : 1  
  Detected Date: 17/12/2010   Detected Time: 23:35  
  Start Date: 17/12/2010   Start Time: 23:35  
  Anticipated Clear Date: 18/12/2010   Anticipated Clear Time: 01:35  
     
  Incident Headline: : ERX9 READING3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Due to the nature of this incident we are currently unable to identify specific affected End Users.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0117301179011890120201209
0122501243012490125201258
0127801285012970130501329
0134401363013640136701373
0138001392014090142001424
0145301458014600148001488
0148901548015660157901590
0162601628016350163701643
0164701666017200172201725
0172601730017360174701749
0175201761017690179301803
0182201823018370184001841
0184401865018720188401934
01962019630198002380310238032
02380340238036023803902380420238043
02380440238048023804902380570238068
02380760238090023926313447LLST0
02380760238090023926313447
 
     

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System Time Stamp: 18/12/2010 00:10

Friday, December 17, 2010

Broadband Incident Report : CODICOTE MUX 101 : LOSS OF SERVICE : Reference 35360 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35360   Issue : FINAL  
  Detected Date: 17/12/2010   Detected Time: 17:10  
  Start Date: 17/12/2010   Start Time: 17:00  
  Actual Clear Date: 17/12/2010   Actual Clear Time: 20:02  
     
  Incident Headline: CODICOTE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01438
 
     

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System Time Stamp: 17/12/2010 20:31

Broadband Incident Report : : CODICOTE MUX 101 : LOSS OF SERVICE : Reference 35360 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35360   Issue : 3  
  Detected Date: 17/12/2010   Detected Time: 17:10  
  Start Date: 17/12/2010   Start Time: 17:00  
  Anticipated Clear Date: 17/12/2010   Anticipated Clear Time: 21:00  
     
  Incident Headline: : CODICOTE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01438
 
     

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System Time Stamp: 17/12/2010 19:26

Broadband Incident Report : : CODICOTE MUX 101 : LOSS OF SERVICE : Reference 35360 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35360   Issue : 2  
  Detected Date: 17/12/2010   Detected Time: 17:10  
  Start Date: 17/12/2010   Start Time: 17:00  
  Anticipated Clear Date: 17/12/2010   Anticipated Clear Time: 20:00  
     
  Incident Headline: : CODICOTE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01438
 
     

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System Time Stamp: 17/12/2010 17:52

Broadband Incident Report : : CODICOTE MUX 101 : LOSS OF SERVICE : Reference 35360 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35360   Issue : 1  
  Detected Date: 17/12/2010   Detected Time: 17:10  
  Start Date: 17/12/2010   Start Time: 17:00  
  Anticipated Clear Date: 17/12/2010   Anticipated Clear Time: 19:00  
     
  Incident Headline: : CODICOTE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01438
 
     

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System Time Stamp: 17/12/2010 17:22

Thursday, December 16, 2010

Broadband Incident Report : : LIVERPOOL - WARRINGTON CORE LINKK : LOSS OF SERVICE : Reference 35208 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35208   Issue : FINAL  
  Detected Date: 16/12/2010   Detected Time: 20:29  
  Start Date: 16/12/2010   Start Time: 17:42  
  Actual Clear Date: 16/12/2010   Actual Clear Time: 20:29  
     
  Incident Headline: : LIVERPOOL - WARRINGTON CORE LINKK : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Connector Change

This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 16/12/2010 21:34

Broadband Incident Report : : LIVERPOOL - WARRINGTON CORE LINKK : LOSS OF SERVICE : Reference 35208 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35208   Issue : 1  
  Detected Date: 16/12/2010   Detected Time: 20:29  
  Start Date: 16/12/2010   Start Time: 20:20  
  Anticipated Clear Date: 16/12/2010   Anticipated Clear Time: 22:20  
     
  Incident Headline: : LIVERPOOL - WARRINGTON CORE LINKK : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 16/12/2010 20:55

Broadband Incident Report : ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 35026 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35026   Issue : FINAL  
  Detected Date: 15/12/2010   Detected Time: 15:12  
  Start Date: 15/12/2010   Start Time: 15:06  
  Actual Clear Date: 16/12/2010   Actual Clear Time: 14:00  
     
  Incident Headline: ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Fibre cable fault
This issue may have been due to
a Cable Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 16/12/2010 17:02

Broadband Incident Report : ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 35026 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35026   Issue : 5  
  Detected Date: 15/12/2010   Detected Time: 15:12  
  Start Date: 15/12/2010   Start Time: 15:06  
  Anticipated Clear Date: 16/12/2010   Anticipated Clear Time: 16:00  
     
  Incident Headline: ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Cable repair progressing as planned. Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 16/12/2010 13:21

Broadband Incident Report : ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 35026 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35026   Issue : 4  
  Detected Date: 15/12/2010   Detected Time: 15:12  
  Start Date: 15/12/2010   Start Time: 15:06  
  Anticipated Clear Date: 16/12/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Cable repair in progress. Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 16/12/2010 08:50

Wednesday, December 15, 2010

Broadband Incident Report : : ELIE MUX 101 : LOSS OF SERVICE : Reference 34967 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34967   Issue : FINAL  
  Detected Date: 15/12/2010   Detected Time: 06:50  
  Start Date: 15/12/2010   Start Time: 06:50  
  Actual Clear Date: 15/12/2010   Actual Clear Time: 19:37  
     
  Incident Headline: : ELIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01333
 
     

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System Time Stamp: 15/12/2010 22:32

Broadband Incident Report : : ELIE MUX 101 : LOSS OF SERVICE : Reference 34967 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34967   Issue : 5  
  Detected Date: 15/12/2010   Detected Time: 06:50  
  Start Date: 15/12/2010   Start Time: 06:50  
  Anticipated Clear Date: 15/12/2010   Anticipated Clear Time: 22:00  
     
  Incident Headline: : ELIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01333
 
     

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System Time Stamp: 15/12/2010 20:45

Broadband Incident Report : ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 35026 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35026   Issue : 3  
  Detected Date: 15/12/2010   Detected Time: 15:12  
  Start Date: 15/12/2010   Start Time: 15:06  
  Anticipated Clear Date: 15/12/2010   Anticipated Clear Time: 23:30  
     
  Incident Headline: ALDERTON MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01242
 
     

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System Time Stamp: 15/12/2010 20:26