Saturday, February 13, 2010

Broadband Incident Report : GLOSSOP MUX 102 : LOSS OF SERVICE : Reference 4789 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4789   Issue : FINAL  
  Detected Date: 13/02/2010   Detected Time: 09:57  
  Start Date: 13/02/2010   Start Time: 09:56  
  Actual Clear Date: 13/02/2010   Actual Clear Time: 10:29  
     
  Incident Headline: GLOSSOP MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01457
 
     

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System Time Stamp: 13/02/2010 10:36

Broadband Incident Report : GLOSSOP MUX 102 : LOSS OF SERVICE : Reference 4789 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4789   Issue : 2  
  Detected Date: 13/02/2010   Detected Time: 09:57  
  Start Date: 13/02/2010   Start Time: 09:56  
  Anticipated Clear Date: 13/02/2010   Anticipated Clear Time: 11:56  
     
  Incident Headline: GLOSSOP MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01457
 
     

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System Time Stamp: 13/02/2010 10:26

Broadband Incident Report : GLOSSOP MUX 102 : LOSS OF SERVICE : Reference 4789 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4789   Issue : 1  
  Detected Date: 13/02/2010   Detected Time: 09:57  
  Start Date: 13/02/2010   Start Time: 09:56  
  Anticipated Clear Date: 13/02/2010   Anticipated Clear Time: 11:56  
     
  Incident Headline: GLOSSOP MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01457
 
     

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System Time Stamp: 13/02/2010 10:11

Friday, February 12, 2010

Broadband Incident Report : PLUSNET10 HBC NTE2 : LOSS OF RESILIENCE : Reference 4777 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4777   Issue : FINAL  
  Detected Date: 12/02/2010   Detected Time: 18:47  
  Start Date: 12/02/2010   Start Time: 18:38  
  Actual Clear Date: 12/02/2010   Actual Clear Time: 22:42  
     
  Incident Headline: PLUSNET10 HBC NTE2 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/02/2010 23:20

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue FINAL :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4670   Issue : FINAL  
  Detected Date: 12/02/2010   Detected Time: 03:30  
  Start Date: 12/02/2010   Start Time: 03:00  
  Actual Clear Date: 12/02/2010   Actual Clear Time: 12:45  
     
  Incident Headline: : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW  
     
  Incident Details: On 12/02/10 BT experienced some difficulties with ERX at Milton Keynes The fault was identified at 03:00 and was upgraded within BT to a SI.
The difficulty was as a result of Software
 
  Progress Details: Service has been restored by completing a


Reset of Software

This issue may have been due to
a Data Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118301189012020123501256
0125801271012780129501305
0135401380013920140401409
0142001425014380144201462
0148001491015250153601579
0158201598016040160801626
0166601672017330175201763
0178001793017940179901803
0182201823018650186901872
0188401908019450196201963
019830238032023803402380360238039
02380400238041023804802380490238056
02380570238073023807402380900239229
02392340239235023923602392420239243
02392500239251023925202392580239260
02392610239264023927102392730239275
02392770239278023927902392810239282
0239283023928502392860239287
 
     

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System Time Stamp: 12/02/2010 13:46

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 5 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4670   Issue : 5  
  Detected Date: 12/02/2010   Detected Time: 03:30  
  Start Date: 12/02/2010   Start Time: 03:00  
  Anticipated Clear Date: 12/02/2010   Anticipated Clear Time: 18:00  
     
  Incident Headline: : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW  
     
  Incident Details: On 12/02/10], BT experienced some difficulties with EXR11 at Milton Keynes.
The fault was identified at 03:00 and was upgraded within BT to a SI.
The difficulty was as a result of software issue
 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is now on site.
Restoration action in porgress
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118301189012020123501256
0125801271012780129501305
0135401380013920140401409
0142001425014380144201462
0148001491015250153601579
0158201598016040160801626
0166601672017330175201763
0178001793017940179901803
0182201823018650186901872
0188401908019450196201963
019830238032023803402380360238039
02380400238041023804802380490238056
02380570238073023807402380900239229
02392340239235023923602392420239243
02392500239251023925202392580239260
02392610239264023927102392730239275
02392770239278023927902392810239282
0239283023928502392860239287
 
     

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System Time Stamp: 12/02/2010 11:57

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 4 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4670   Issue : 4  
  Detected Date: 12/02/2010   Detected Time: 03:30  
  Start Date: 12/02/2010   Start Time: 03:00  
  Anticipated Clear Date: 12/02/2010   Anticipated Clear Time: 18:00  
     
  Incident Headline: : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW  
     
  Incident Details: On 12/02/2010], BT experienced some difficulties with an ERX11 at Milton Keynes.
The fault was identified at 05:53 and and was upgraded within BT to a SI.
The difficulty was as a result of Over running Planned work
 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/02/2010 08:51

Broadband Incident Report : : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4666   Issue : FINAL  
  Detected Date: 12/02/2010   Detected Time: 02:29  
  Start Date: 12/02/2010   Start Time: 02:27  
  Actual Clear Date: 12/02/2010   Actual Clear Time: 06:53  
     
  Incident Headline: : OUNDLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Power Cycle
This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01832
 
     

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System Time Stamp: 12/02/2010 07:32

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4666   Issue : FINAL  
  Detected Date: 12/02/2010   Detected Time: 02:29  
  Start Date: 12/02/2010   Start Time: 02:27  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: OUNDLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01832
 
     

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System Time Stamp: 12/02/2010 07:08

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4666   Issue : FINAL  
  Detected Date: 12/02/2010   Detected Time: 02:29  
  Start Date: 12/02/2010   Start Time: 02:27  
  Actual Clear Date: 12/02/2010   Actual Clear Time: 06:38  
     
  Incident Headline: OUNDLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01832
 
     

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System Time Stamp: 12/02/2010 06:54

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 3 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4670   Issue : 3  
  Detected Date: 12/02/2010   Detected Time: 03:30  
  Start Date: 12/02/2010   Start Time: 03:00  
  Anticipated Clear Date: 12/02/2010   Anticipated Clear Time: 10:31  
     
  Incident Headline: : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW  
     
  Incident Details: On 12 FEB 10 03:00, BT experienced some difficulties with an Edge Router Switch at Milton Keynes.
The fault was identified at [03:00] and was upgraded within BT to a SI.
The difficulty was as a result of equipment failure

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/02/2010 06:51

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4666   Issue : 2  
  Detected Date: 12/02/2010   Detected Time: 02:29  
  Start Date: 12/02/2010   Start Time: 02:27  
  Anticipated Clear Date: 12/02/2010   Anticipated Clear Time: 08:30  
     
  Incident Headline: OUNDLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01832
 
     

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System Time Stamp: 12/02/2010 06:29

Broadband Incident Report : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4670   Issue : 2  
  Detected Date: 12/02/2010   Detected Time: 03:30  
  Start Date: 12/02/2010   Start Time: 03:00  
  Anticipated Clear Date: 12/02/2010   Anticipated Clear Time: 08:00  
     
  Incident Headline: ERX11 MILTON KEYNES 2 : OVER RUNNING PEW  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 12/02/2010 06:08

Broadband Incident Report : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4670   Issue : 1  
  Detected Date: 12/02/2010   Detected Time: 03:30  
  Start Date: 12/02/2010   Start Time: 03:00  
  Anticipated Clear Date: 12/02/2010   Anticipated Clear Time: 07:30  
     
  Incident Headline: ERX11 MILTON KEYNES 2 : OVER RUNNING PEW  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/02/2010 06:01