****SPAM:5.4**** Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE : Reference 3315 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3315		Issue :	1
	Detected Date:	29/01/2011		Detected Time:	14:50
	Start Date:	29/01/2011		Start Time:	14:50
	Anticipated Clear Date:	29/01/2011		Anticipated Clear Time:	15:00
	Incident Headline:	: FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01227 01279 01342 01424 01435 01502 01580 01707 01732 01787 01825 01892 01895 01992 0203022 0203033 0203069 0203073 0203076 0203077 0203112 0203114 0203119 0203132 0203138 0203183 0203186 0203200 0203204 0203209 0203211 0203215 0203216 0203218 0203221 0203222 0203227 0203229 0203230 0203233 0203235 0203242 0203246 0203268 0207001 0207005 0207064 0207068 0207091 0207092 0207093 0207095 0207165 0207168 0207207 0207209 0207223 0207224 0207226 0207228 0207231 0207232 0207237 0207240 0207241 0207247 0207249 0207252 0207254 0207258 0207262 0207263 0207265 0207267 0207272 0207274 0207275 0207277 0207278 0207281 0207284 0207288 0207317 0207319 0207326 0207328 0207346 0207350 0207354 0207355 0207358 0207359 0207366 0207372 0207375 0207377 0207379 0207380 0207383 0207387 0207388 0207392 0207394 0207402 0207408 0207409 0207418 0207419 0207422 0207423 0207424 0207426 0207428 0207431 0207433 0207435 0207443 0207449 0207450 0207465 0207480 0207482 0207483 0207485 0207491 0207493 0207495 0207497 0207499 0207501 0207502 0207503 0207510 0207512 0207513 0207515 0207516 0207517 0207519 0207531 0207535 0207536 0207537 0207538 0207539 0207561 0207563 0207564 0207582 0207585 0207586 0207587 0207604 0207607 0207609 0207616 0207619 0207624 0207625 0207629 0207650 0207652 0207655 0207657 0207673 0207681 0207683 0207684 0207686 0207687 0207690 0207691 0207697 0207700 0207701 0207702 0207703 0207704 0207706 0207708 0207709 0207713 0207715 0207719 0207722 0207723 0207724 0207725 0207733 0207735 0207737 0207738 0207740 0207771 0207780 0207787 0207790 0207791 0207793 0207794 0207801 0207812 0207813 0207820 0207831 0207833 0207836 0207837 0207840 0207916 0207923 0207924 0207967 0207978 0207987 0208141 0208177 0208201 0208209 0208223 0208257 0208275 0208279 0208343 0208344 0208346 0208349 0208364 0208381 0208440 0208441 0208445 0208446 0208447 0208449 0208455 0208457 0208458 0208493 0208503 0208509 0208520 0208521 0208632 0208731 0208808 0208885 0208905 0208922 0208923 0208925 0208926 LLCL0 LLLN0 LLWR0 0208926

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System Time Stamp: 29/01/2011 15:17

Broadband Incident Report : : ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3303 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3303		Issue :	FINAL
	Detected Date:	29/01/2011		Detected Time:	10:15
	Start Date:	29/01/2011		Start Time:	10:13
	Actual Clear Date:	29/01/2011		Actual Clear Time:	14:15
	Incident Headline:	: ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot of a Card. This issue may have been due to an Equipment Failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01335

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System Time Stamp: 29/01/2011 14:34

Broadband Incident Report : : ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3303 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3303		Issue :	4
	Detected Date:	29/01/2011		Detected Time:	10:15
	Start Date:	29/01/2011		Start Time:	10:13
	Anticipated Clear Date:	29/01/2011		Anticipated Clear Time:	14:30
	Incident Headline:	: ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01335

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System Time Stamp: 29/01/2011 13:23

Broadband Incident Report : : ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3303 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3303		Issue :	3
	Detected Date:	29/01/2011		Detected Time:	10:15
	Start Date:	29/01/2011		Start Time:	10:13
	Anticipated Clear Date:	29/01/2011		Anticipated Clear Time:	12:53
	Incident Headline:	: ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01335

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System Time Stamp: 29/01/2011 12:06

Broadband Incident Report : : ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3303 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3303		Issue :	2
	Detected Date:	29/01/2011		Detected Time:	10:15
	Start Date:	29/01/2011		Start Time:	10:13
	Anticipated Clear Date:	29/01/2011		Anticipated Clear Time:	12:13
	Incident Headline:	: ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01335

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System Time Stamp: 29/01/2011 11:08

Broadband Incident Report : : ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3303 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3303		Issue :	1
	Detected Date:	29/01/2011		Detected Time:	10:15
	Start Date:	29/01/2011		Start Time:	10:13
	Anticipated Clear Date:	29/01/2011		Anticipated Clear Time:	12:13
	Incident Headline:	: ASHBOURNE MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01335

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System Time Stamp: 29/01/2011 10:25

Broadband Incident Report : : ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3107 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3107		Issue :	FINAL
	Detected Date:	27/01/2011		Detected Time:	16:20
	Start Date:	27/01/2011		Start Time:	15:43
	Actual Clear Date:	28/01/2011		Actual Clear Time:	01:07
	Incident Headline:	: ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Fibre repair This issue may have been due to a Fibre Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01782

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System Time Stamp: 28/01/2011 01:20

Broadband Incident Report : : ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3107 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3107		Issue :	5
	Detected Date:	27/01/2011		Detected Time:	16:20
	Start Date:	27/01/2011		Start Time:	15:43
	Anticipated Clear Date:	28/01/2011		Anticipated Clear Time:	01:39
	Incident Headline:	: ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01782

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System Time Stamp: 28/01/2011 00:41

Broadband Incident Report : : ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3107 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3107		Issue :	4
	Detected Date:	27/01/2011		Detected Time:	16:20
	Start Date:	27/01/2011		Start Time:	15:43
	Anticipated Clear Date:	28/01/2011		Anticipated Clear Time:	00:01
	Incident Headline:	: ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01782

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System Time Stamp: 27/01/2011 23:09

Broadband Incident Report : ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 3107 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3107		Issue :	3
	Detected Date:	27/01/2011		Detected Time:	16:20
	Start Date:	27/01/2011		Start Time:	15:43
	Anticipated Clear Date:	27/01/2011		Anticipated Clear Time:	23:30
	Incident Headline:	ASH BANK MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01782

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System Time Stamp: 27/01/2011 20:26

Broadband Incident Report : : MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 3133 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3133		Issue :	FINAL
	Detected Date:	27/01/2011		Detected Time:	18:20
	Start Date:	27/01/2011		Start Time:	18:00
	Actual Clear Date:	27/01/2011		Actual Clear Time:	20:05
	Incident Headline:	: MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Card Change ---------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01204 01244 01248 01254 01257 01270 01282 01422 01484 01492 015128 015134 015142 01524 01584 016121 016122 016123 016127 016128 016143 016144 016161 016168 016190 016194 016198 01691 01706 01729 01766 01772 01782 01824 01827 01845 01889 01925 01942 To Fo 01845 01889 01925 01942

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System Time Stamp: 27/01/2011 20:14

Broadband Incident Report : : MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 3133 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3133		Issue :	2
	Detected Date:	27/01/2011		Detected Time:	18:20
	Start Date:	27/01/2011		Start Time:	18:00
	Anticipated Clear Date:	27/01/2011		Anticipated Clear Time:	21:00
	Incident Headline:	: MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer is now on site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01244 01248 01254 01257 01270 01282 01422 01484 01492 015128 015134 015142 01524 01584 016121 016122 016123 016127 016128 016143 016144 016161 016168 016190 016194 016198 01691 01706 01729 01766 01772 01782 01824 01827 01845 01889 01925 01942 To Fo 01845 01889 01925 01942

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System Time Stamp: 27/01/2011 19:49

Broadband Incident Report : : MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 3133 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3133		Issue :	1
	Detected Date:	27/01/2011		Detected Time:	18:20
	Start Date:	27/01/2011		Start Time:	18:00
	Anticipated Clear Date:	27/01/2011		Anticipated Clear Time:	20:00
	Incident Headline:	: MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01244 01248 01254 01257 01270 01282 01422 01484 01492 015128 015134 015142 01524 01584 016121 016122 016123 016127 016128 016143 016144 016161 016168 016190 016194 016198 01691 01706 01729 01766 01772 01782 01824 01827 01845 01889 01925 01942 To Fo 01845 01889 01925 01942

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System Time Stamp: 27/01/2011 18:58