Wednesday, May 26, 2010

Broadband Incident Report : : DURSLEY MUX 001 : LOSS OF SERVICE : Reference 14729 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14729   Issue : FINAL  
  Detected Date: 26/05/2010   Detected Time: 09:59  
  Start Date: 26/05/2010   Start Time: 09:57  
  Actual Clear Date: 26/05/2010   Actual Clear Time: 13:58  
     
  Incident Headline: : DURSLEY MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.


This issue may have been due to a hardware failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01453
 
     

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System Time Stamp: 26/05/2010 14:16

Broadband Incident Report : : DURSLEY MUX 001 : LOSS OF SERVICE : Reference 14729 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14729   Issue : 4  
  Detected Date: 26/05/2010   Detected Time: 09:59  
  Start Date: 26/05/2010   Start Time: 09:57  
  Anticipated Clear Date: 26/05/2010   Anticipated Clear Time: 14:58  
     
  Incident Headline: : DURSLEY MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01453
 
     

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System Time Stamp: 26/05/2010 14:00

Broadband Incident Report : : DURSLEY MUX 001 : LOSS OF SERVICE : Reference 14729 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14729   Issue : 3  
  Detected Date: 26/05/2010   Detected Time: 09:59  
  Start Date: 26/05/2010   Start Time: 09:57  
  Anticipated Clear Date: 26/05/2010   Anticipated Clear Time: 14:00  
     
  Incident Headline: : DURSLEY MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01453
 
     

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System Time Stamp: 26/05/2010 11:58

Broadband Incident Report : : DURSLEY MUX 001 : DEGRADED SERVICE : Reference 14729 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14729   Issue : 2  
  Detected Date: 26/05/2010   Detected Time: 09:59  
  Start Date: 26/05/2010   Start Time: 09:57  
  Anticipated Clear Date: 26/05/2010   Anticipated Clear Time: 14:00  
     
  Incident Headline: : DURSLEY MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01453
 
     

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System Time Stamp: 26/05/2010 10:45

Broadband Incident Report : : DURSLEY MUX 001 : DEGRADED SERVICE : Reference 14729 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14729   Issue : 1  
  Detected Date: 26/05/2010   Detected Time: 09:59  
  Start Date: 26/05/2010   Start Time: 09:57  
  Anticipated Clear Date: 26/05/2010   Anticipated Clear Time: 11:57  
     
  Incident Headline: : DURSLEY MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01453
 
     

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System Time Stamp: 26/05/2010 10:17

Tuesday, May 25, 2010

Broadband Incident Report : : SILCHESTER MUX 101 : LOSS OF SERVICE : Reference 14646 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14646   Issue : FINAL  
  Detected Date: 25/05/2010   Detected Time: 16:40  
  Start Date: 25/05/2010   Start Time: 16:38  
  Actual Clear Date: 25/05/2010   Actual Clear Time: 21:15  
     
  Incident Headline: : SILCHESTER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

System cool down - heat related
----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118911897
 
     

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System Time Stamp: 25/05/2010 22:17

Broadband Incident Report : : SILCHESTER MUX 101 : LOSS OF SERVICE : Reference 14646 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14646   Issue : 4  
  Detected Date: 25/05/2010   Detected Time: 16:40  
  Start Date: 25/05/2010   Start Time: 16:38  
  Anticipated Clear Date: 25/05/2010   Anticipated Clear Time: 21:22  
     
  Incident Headline: : SILCHESTER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
---------------------------------
An Engineer is on site carrying out further diagnostics.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118911897
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/05/2010 20:28

Broadband Incident Report : : SILCHESTER MUX 101 : LOSS OF SERVICE : Reference 14646 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14646   Issue : 3  
  Detected Date: 25/05/2010   Detected Time: 16:40  
  Start Date: 25/05/2010   Start Time: 16:38  
  Anticipated Clear Date: 25/05/2010   Anticipated Clear Time: 20:38  
     
  Incident Headline: : SILCHESTER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer is now on site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118911897
 
     

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System Time Stamp: 25/05/2010 19:05

Broadband Incident Report : : ERX21 BIRMINGHAM4 : RESTRICTED SERVICE : Reference 14635 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14635   Issue : FINAL  
  Detected Date: 25/05/2010   Detected Time: 15:34  
  Start Date: 25/05/2010   Start Time: 15:34  
  Actual Clear Date: 25/05/2010   Actual Clear Time: 18:02  
     
  Incident Headline: : ERX21 BIRMINGHAM4 : RESTRICTED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored. by completing a reset of application.

This issue may have been due to an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
011580115901162012120012124
012125012130012132012135012137
012138012141012142012143012144
012145012147012150012151012152
012155012158012160012161012162
012163012164012166012168012169
012170012171012390124201252
0126701269012700128301348
0139201437014430144601452
0145301455015310153801543
0155401558015590156201564
0157001572015840159101597
0163301639016460165601664
0167601684016850168601743
0174501758017820178501788
0179201886019050192201952
0198101989024762602476270247642
02476460247647024766002476610247662
02476690247670024767202920840292085
02920860292088
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/05/2010 18:34

Broadband Incident Report : : SILCHESTER MUX 101 : LOSS OF SERVICE : Reference 14646 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14646   Issue : 2  
  Detected Date: 25/05/2010   Detected Time: 16:40  
  Start Date: 25/05/2010   Start Time: 16:38  
  Anticipated Clear Date: 25/05/2010   Anticipated Clear Time: 20:38  
     
  Incident Headline: : SILCHESTER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118911897
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/05/2010 18:12

****SPAM:6.4**** Broadband Incident Report : : ERX21 BIRMINGHAM4 : RESTRICTED SERVICE : Reference 14635 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14635   Issue : 2  
  Detected Date: 25/05/2010   Detected Time: 15:34  
  Start Date: 25/05/2010   Start Time: 15:34  
  Anticipated Clear Date: 25/05/2010   Anticipated Clear Time: 18:28  
     
  Incident Headline: : ERX21 BIRMINGHAM4 : RESTRICTED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
011580115901162012120012124
012125012130012132012135012137
012138012141012142012143012144
012145012147012150012151012152
012155012158012160012161012162
012163012164012166012168012169
012170012171012390124201252
0126701269012700128301348
0139201437014430144601452
0145301455015310153801543
0155401558015590156201564
0157001572015840159101597
0163301639016460165601664
0167601684016850168601743
0174501758017820178501788
0179201886019050192201952
0198101989024762602476270247642
02476460247647024766002476610247662
02476690247670024767202920840292085
02920860292088
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/05/2010 17:36

Broadband Incident Report : : SILCHESTER MUX 101 : LOSS OF SERVICE : Reference 14646 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14646   Issue : 1  
  Detected Date: 25/05/2010   Detected Time: 16:40  
  Start Date: 25/05/2010   Start Time: 16:38  
  Anticipated Clear Date: 25/05/2010   Anticipated Clear Time: 20:38  
     
  Incident Headline: : SILCHESTER MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0118911897
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/05/2010 17:04

Broadband Incident Report : : ERX21 BIRMINGHAM4 : RESTRICTED SERVICE : Reference 14635 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14635   Issue : 1  
  Detected Date: 25/05/2010   Detected Time: 15:34  
  Start Date: 25/05/2010   Start Time: 15:34  
  Anticipated Clear Date: 25/05/2010   Anticipated Clear Time: 17:34  
     
  Incident Headline: : ERX21 BIRMINGHAM4 : RESTRICTED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Due to the nature of this incident we are currently unable to identify any affected End Users.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
011580115901162012120012124
012125012130012132012135012137
012138012141012142012143012144
012145012147012150012151012152
012155012158012160012161012162
012163012164012166012168012169
012170012171012390124201252
0126701269012700128301348
0139201437014430144601452
0145301455015310153801543
0155401558015590156201564
0157001572015840159101597
0163301639016460165601664
0167601684016850168601743
0174501758017820178501788
0179201886019050192201952
0198101989024762602476270247642
02476460247647024766002476610247662
02476690247670024767202920840292085
02920860292088
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/05/2010 16:27