Saturday, January 7, 2012

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 609 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 609   Issue : FINAL  
  Detected Date: 07/01/2012   Detected Time: 04:18  
  Start Date: 07/01/2012   Start Time: 04:12  
  Actual Clear Date: 07/01/2012   Actual Clear Time: 10:18  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 10:18 by completing a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01771
 
  Duration: 0 days 06 hours 06 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 609 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 609   Issue : 5  
  Detected Date: 07/01/2012   Detected Time: 04:18  
  Start Date: 07/01/2012   Start Time: 04:12  
  Anticipated Clear Date: 07/01/2012   Anticipated Clear Time: 12:00  
  Next Update Date: 07/01/2012   Next Update Time: 12:00  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a fibre fault which BT is progressing.  
  Dialling Codes Affected:
01771
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 609 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 609   Issue : 4  
  Detected Date: 07/01/2012   Detected Time: 04:18  
  Start Date: 07/01/2012   Start Time: 04:12  
  Anticipated Clear Date: 07/01/2012   Anticipated Clear Time: 11:00  
  Next Update Date: 07/01/2012   Next Update Time: 10:00  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Precision Test officer has been tasked to site. Estimated time of arrival 08:40.  
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 609 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 609   Issue : 3  
  Detected Date: 07/01/2012   Detected Time: 04:18  
  Start Date: 07/01/2012   Start Time: 04:12  
  Anticipated Clear Date: 07/01/2012   Anticipated Clear Time: 11:00  
  Next Update Date: 07/01/2012   Next Update Time: 08:30  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault proved to fibre between Transmission and ADSL equipment. Precision testing officer requested. Await resource of that task and ETA to site.  
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 609 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 609   Issue : 2  
  Detected Date: 07/01/2012   Detected Time: 04:18  
  Start Date: 07/01/2012   Start Time: 04:12  
  Anticipated Clear Date: 07/01/2012   Anticipated Clear Time: 09:00  
  Next Update Date: 07/01/2012   Next Update Time: 07:00  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer onsite. Hardware has been ordered and the ETA is 08:00.  
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 609 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 609   Issue : 1  
  Detected Date: 07/01/2012   Detected Time: 04:18  
  Start Date: 07/01/2012   Start Time: 04:12  
  Anticipated Clear Date: 07/01/2012   Anticipated Clear Time: 06:20  
  Next Update Date: 07/01/2012   Next Update Time: 05:20  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 05:20
 
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 6, 2012

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 353 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 353   Issue : FINAL  
  Detected Date: 04/01/2012   Detected Time: 23:50  
  Start Date: 04/01/2012   Start Time: 23:32  
  Actual Clear Date: 06/01/2012   Actual Clear Time: 10:20  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored after a transmission fault was cleared BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0133301528016410184701955
01971015280164101847
 
  Duration: 1 days 10 hours 48 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE : Reference 491 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 491   Issue : FINAL  
  Detected Date: 06/01/2012   Detected Time: 07:00  
  Start Date: 06/01/2012   Start Time: 06:39  
  Actual Clear Date: 06/01/2012   Actual Clear Time: 07:34  
     
  Incident Headline: : MULTIPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 07.34 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0177101779
 
  Duration: 0 days 00 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE : Reference 491 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 491   Issue : FINAL  
  Detected Date: 06/01/2012   Detected Time: 07:00  
  Start Date: 06/01/2012   Start Time: 06:39  
  Actual Clear Date: 06/01/2012   Actual Clear Time: 07:34  
     
  Incident Headline: : MULTIPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 07.34 after power restored to the exchnage BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0177101779
 
  Duration: 0 days 00 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE : Reference 491 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 491   Issue : 2  
  Detected Date: 06/01/2012   Detected Time: 07:00  
  Start Date: 06/01/2012   Start Time: 06:39  
  Anticipated Clear Date: 06/01/2012   Anticipated Clear Time: 08:40  
  Next Update Date: 06/01/2012   Next Update Time: 08:40  
     
  Incident Headline: : MULTIPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site.  
  Dialling Codes Affected:
0177101779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULITPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE : Reference 491 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 491   Issue : 1  
  Detected Date: 06/01/2012   Detected Time: 07:00  
  Start Date: 06/01/2012   Start Time: 06:39  
  Anticipated Clear Date: 06/01/2012   Anticipated Clear Time: 08:39  
  Next Update Date: 06/01/2012   Next Update Time: 08:17  
     
  Incident Headline: : MULITPLE MUXES IN PETERHEAD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team are making intial diagnostics  
  Dialling Codes Affected:
0177101779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 5, 2012

Broadband Incident Report : : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 363 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 363   Issue : FINAL  
  Detected Date: 05/01/2012   Detected Time: 02:01  
  Start Date: 05/01/2012   Start Time: 02:01  
  Actual Clear Date: 05/01/2012   Actual Clear Time: 15:01  
     
  Incident Headline: : ROTHESAY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:01 ; when power was restored to the exchange. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01700
 
  Duration: 0 days 13 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 363 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 363   Issue : 5  
  Detected Date: 05/01/2012   Detected Time: 02:01  
  Start Date: 05/01/2012   Start Time: 02:01  
  Anticipated Clear Date: 06/01/2012   Anticipated Clear Time: 01:00  
  Next Update Date: 05/01/2012   Next Update Time: 23:00  
     
  Incident Headline: : ROTHESAY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams.  
  Dialling Codes Affected:
01700
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.