Saturday, July 17, 2010

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20186 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20186   Issue : FINAL  
  Detected Date: 17/07/2010   Detected Time: 20:05  
  Start Date: 17/07/2010   Start Time: 19:56  
  Actual Clear Date: 17/07/2010   Actual Clear Time: 23:18  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Reseat

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 17/07/2010 23:41

Broadband Incident Report : : LUDLOW MUX 101 : DEGRADED SERVICE : Reference 20188 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20188   Issue : 4  
  Detected Date: 17/07/2010   Detected Time: 20:47  
  Start Date: 17/07/2010   Start Time: 20:47  
  Anticipated Clear Date: 18/07/2010   Anticipated Clear Time: 00:20  
     
  Incident Headline: : LUDLOW MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01584
 
     

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System Time Stamp: 17/07/2010 23:25

Broadband Incident Report : : LUDLOW MUX 101 : DEGRADED SERVICE : Reference 20188 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20188   Issue : 3  
  Detected Date: 17/07/2010   Detected Time: 20:47  
  Start Date: 17/07/2010   Start Time: 20:47  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 23:19  
     
  Incident Headline: : LUDLOW MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01584
 
     

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System Time Stamp: 17/07/2010 22:21

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20186 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20186   Issue : 3  
  Detected Date: 17/07/2010   Detected Time: 20:05  
  Start Date: 17/07/2010   Start Time: 19:56  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 22:21  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 17/07/2010 21:26

Broadband Incident Report : : LUDLOW MUX 101 : DEGRADED SERVICE : Reference 20188 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20188   Issue : 2  
  Detected Date: 17/07/2010   Detected Time: 20:47  
  Start Date: 17/07/2010   Start Time: 20:47  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 22:47  
     
  Incident Headline: : LUDLOW MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01584
 
     

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System Time Stamp: 17/07/2010 21:14

Broadband Incident Report : : LUDLOW MUX 101 : DEGRADED SERVICE : Reference 20188 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20188   Issue : 1  
  Detected Date: 17/07/2010   Detected Time: 20:47  
  Start Date: 17/07/2010   Start Time: 20:47  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 22:47  
     
  Incident Headline: : LUDLOW MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01584
 
     

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System Time Stamp: 17/07/2010 20:59

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20186 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20186   Issue : 2  
  Detected Date: 17/07/2010   Detected Time: 20:05  
  Start Date: 17/07/2010   Start Time: 19:56  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 21:56  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 17/07/2010 20:38

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20186 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20186   Issue : 1  
  Detected Date: 17/07/2010   Detected Time: 20:05  
  Start Date: 17/07/2010   Start Time: 19:56  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 21:56  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 17/07/2010 20:16

Broadband Incident Report : ROYSTON MUX 101 & ASHWELL MUX 101 : LOSS OF SERVICE : Reference 20184 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20184   Issue : 1  
  Detected Date: 17/07/2010   Detected Time: 17:31  
  Start Date: 17/07/2010   Start Time: 17:31  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 17:34  
     
  Incident Headline: ROYSTON MUX 101 & ASHWELL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0146201763
 
     

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System Time Stamp: 17/07/2010 19:10

Broadband Incident Report : ROYSTON MUX 101 & ASHWELL MUX 101 : LOSS OF SERVICE : Reference 20181 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20181   Issue : 1  
  Detected Date: 17/07/2010   Detected Time: 16:09  
  Start Date: 17/07/2010   Start Time: 16:09  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 16:12  
     
  Incident Headline: ROYSTON MUX 101 & ASHWELL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a card reseat.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0146201763
 
     

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System Time Stamp: 17/07/2010 19:04

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20109 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20109   Issue : FINAL  
  Detected Date: 16/07/2010   Detected Time: 20:20  
  Start Date: 16/07/2010   Start Time: 20:19  
  Actual Clear Date: 17/07/2010   Actual Clear Time: 03:25  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card reseat.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 17/07/2010 03:53

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20109 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20109   Issue : 6  
  Detected Date: 16/07/2010   Detected Time: 20:20  
  Start Date: 16/07/2010   Start Time: 20:19  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 04:30  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 17/07/2010 02:32

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20109 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20109   Issue : 5  
  Detected Date: 16/07/2010   Detected Time: 20:20  
  Start Date: 16/07/2010   Start Time: 20:19  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 02:30  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 17/07/2010 00:56

Friday, July 16, 2010

Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20109 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20109   Issue : 4  
  Detected Date: 16/07/2010   Detected Time: 20:20  
  Start Date: 16/07/2010   Start Time: 20:19  
  Anticipated Clear Date: 17/07/2010   Anticipated Clear Time: 02:30  
     
  Incident Headline: : HOLBEACH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01406
 
     

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System Time Stamp: 16/07/2010 23:50