Friday, October 12, 2012

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36803 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36803   Issue : 1  
  Detected Date: 12/10/2012   Detected Time: 21:18  
  Start Date: 12/10/2012   Start Time: 21:18  
  Anticipated Clear Date: 12/10/2012   Anticipated Clear Time: 21:25  
  Next Update Date:   Next Update Time:  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Retrospective incident. Service was restored at 21:25 following a remote reset of hardware at Sheffield BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201133011420115801159
0120501246012740128701302
0133201347013520140001423
0142701430014570147201507
015220153801614201614901623
0162901636016420165201669
0167301723017240174801751
0175401756017570175901773
017900190401909019122019124
01912701924019370194301947
01949019690197701978LLNE0
019690197701978
 
  Duration: 0 days 00 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD ELDON NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36786 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36786   Issue : FINAL  
  Detected Date: 12/10/2012   Detected Time: 19:05  
  Start Date: 12/10/2012   Start Time: 19:01  
  Actual Clear Date: 12/10/2012   Actual Clear Time: 19:14  
     
  Incident Headline: : SHEFFIELD ELDON NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:14 by remote reset.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0114201709
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD ELDON NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36786 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36786   Issue : 1  
  Detected Date: 12/10/2012   Detected Time: 19:05  
  Start Date: 12/10/2012   Start Time: 19:01  
  Anticipated Clear Date: 12/10/2012   Anticipated Clear Time: 21:01  
  Next Update Date: 12/10/2012   Next Update Time: 20:15  
     
  Incident Headline: : SHEFFIELD ELDON NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 20:15.


 
  Dialling Codes Affected:
0114201709
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36703 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36703   Issue : FINAL  
  Detected Date: 12/10/2012   Detected Time: 05:26  
  Start Date: 12/10/2012   Start Time: 05:23  
  Actual Clear Date: 12/10/2012   Actual Clear Time: 06:16  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 06:16 following hardware changes at Sheffield BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0114201709
 
  Duration: 0 days 00 hours 53 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36703 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36703   Issue : 2  
  Detected Date: 12/10/2012   Detected Time: 05:26  
  Start Date: 12/10/2012   Start Time: 05:23  
  Anticipated Clear Date: 12/10/2012   Anticipated Clear Time: 09:20  
  Next Update Date: 12/10/2012   Next Update Time: 07:30  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and hardware changes are in progress.  
  Dialling Codes Affected:
0114201709
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36703 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36703   Issue : 1  
  Detected Date: 12/10/2012   Detected Time: 05:26  
  Start Date: 12/10/2012   Start Time: 05:23  
  Anticipated Clear Date: 12/10/2012   Anticipated Clear Time: 09:20  
  Next Update Date: 12/10/2012   Next Update Time: 06:30  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer being requested to re-attend in order to change hardware.  
  Dialling Codes Affected:
0114201709
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36693 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36693   Issue : FINAL  
  Detected Date: 12/10/2012   Detected Time: 03:37  
  Start Date: 12/10/2012   Start Time: 03:37  
  Actual Clear Date: 12/10/2012   Actual Clear Time: 04:33  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 04:33 following hardware change. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0114201709
 
  Duration: 0 days 00 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36693 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36693   Issue : 1  
  Detected Date: 12/10/2012   Detected Time: 03:37  
  Start Date: 12/10/2012   Start Time: 03:37  
  Anticipated Clear Date: 12/10/2012   Anticipated Clear Time: 07:30  
  Next Update Date: 12/10/2012   Next Update Time: 05:00  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
0114201709
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 36686 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36686   Issue : 1  
  Detected Date: 12/10/2012   Detected Time: 00:32  
  Start Date: 12/10/2012   Start Time: 00:23  
  Anticipated Clear Date: 12/10/2012   Anticipated Clear Time: 00:25  
  Next Update Date: 12/10/2012   Next Update Time: 00:25  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 00:25; by completing: a remote reset of hardware.  
  Dialling Codes Affected:
0114201709
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 11, 2012

Broadband Incident Report : : SHEFFIELD : PARTIAL LOSS OF SERVICE : Reference 36677 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36677   Issue : FINAL  
  Detected Date: 11/10/2012   Detected Time: 21:09  
  Start Date: 11/10/2012   Start Time: 21:03  
  Actual Clear Date: 11/10/2012   Actual Clear Time: 22:20  
     
  Incident Headline: : SHEFFIELD : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 22:20 by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201133011420115801159
0120501246012740128701302
0133201347013520135301400
0142201423014270143001457
0147201507015220152901538
016142016149016230162901636
0164201652016690167301723
0172401748017510175401756
0175701759017730179001904
0190901912201912401912701924
0193701943019470194901969
0197701978
 
  Duration: 0 days 01 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SHEFFIELD : PARTIAL LOSS OF SERVICE : Reference 36677 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36677   Issue : 2  
  Detected Date: 11/10/2012   Detected Time: 21:09  
  Start Date: 11/10/2012   Start Time: 21:03  
  Anticipated Clear Date: 11/10/2012   Anticipated Clear Time: 23:15  
  Next Update Date: 11/10/2012   Next Update Time: 23:00  
     
  Incident Headline: SHEFFIELD : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 23:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0135301422014270145701529
0161420161490175601949
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, October 10, 2012

Broadband Incident Report : : EAST KIRKBY MUX 101 : LOSS OF SERVICE : Reference 36476 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36476   Issue : FINAL  
  Detected Date: 10/10/2012   Detected Time: 05:59  
  Start Date: 10/10/2012   Start Time: 05:57  
  Actual Clear Date: 10/10/2012   Actual Clear Time: 06:12  
     
  Incident Headline: : EAST KIRKBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:12; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01790
 
  Duration: 0 days 00 hours 15 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EAST KIRKBY MUX 101 : LOSS OF SERVICE : Reference 36476 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36476   Issue : 1  
  Detected Date: 10/10/2012   Detected Time: 05:59  
  Start Date: 10/10/2012   Start Time: 05:57  
  Anticipated Clear Date: 10/10/2012   Anticipated Clear Time: 07:57  
  Next Update Date: 10/10/2012   Next Update Time: 07:25  
     
  Incident Headline: : EAST KIRKBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01790
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.