Thursday, October 2, 2008

Broadband Incident Report : : CORRINGHAM MUX 001 : LOSS OF SERVICE : Reference 23647 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23647   Issue : FINAL  
  Detected Date: 02/10/2008   Detected Time: 12:30  
  Start Date: 02/10/2008   Start Time: 12:29  
  Actual Clear Date: 02/10/2008   Actual Clear Time: 15:10  
     
  Incident Headline: : CORRINGHAM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a fibre clean.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01427
 
     

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System Time Stamp: 02/10/2008 15:18

Broadband Incident Report : : CORRINGHAM MUX 001 : LOSS OF SERVICE : Reference 23647 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23647   Issue : 4  
  Detected Date: 02/10/2008   Detected Time: 12:30  
  Start Date: 02/10/2008   Start Time: 12:29  
  Anticipated Clear Date: 02/10/2008   Anticipated Clear Time: 15:42  
     
  Incident Headline: : CORRINGHAM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01427
 
     

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System Time Stamp: 02/10/2008 14:44

Broadband Incident Report : : CORRINGHAM MUX 001 : LOSS OF SERVICE : Reference 23647 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23647   Issue : 3  
  Detected Date: 02/10/2008   Detected Time: 12:30  
  Start Date: 02/10/2008   Start Time: 12:29  
  Anticipated Clear Date: 02/10/2008   Anticipated Clear Time: 15:13  
     
  Incident Headline: : CORRINGHAM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Field Maintenance Officers are now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01427
 
     

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System Time Stamp: 02/10/2008 14:15

Broadband Incident Report : : CORRINGHAM MUX 001 : LOSS OF SERVICE : Reference 23647 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23647   Issue : 2  
  Detected Date: 02/10/2008   Detected Time: 12:30  
  Start Date: 02/10/2008   Start Time: 12:29  
  Anticipated Clear Date: 02/10/2008   Anticipated Clear Time: 14:29  
     
  Incident Headline: : CORRINGHAM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01427
 
     

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System Time Stamp: 02/10/2008 13:01

Broadband Incident Report : : CORRINGHAM MUX 001 : LOSS OF SERVICE : Reference 23647 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23647   Issue : 1  
  Detected Date: 02/10/2008   Detected Time: 12:30  
  Start Date: 02/10/2008   Start Time: 12:29  
  Anticipated Clear Date: 02/10/2008   Anticipated Clear Time: 14:29  
     
  Incident Headline: : CORRINGHAM MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.

 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01427
 
     

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System Time Stamp: 02/10/2008 12:37

Tuesday, September 30, 2008

Broadband Incident Report : : SHOREHAM-BY-SEA MUX 001 : LOSS OF SERVICE : Reference 23499 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23499   Issue : 2  
  Detected Date: 30/09/2008   Detected Time: 23:14  
  Start Date: 30/09/2008   Start Time: 23:10  
  Anticipated Clear Date: 01/10/2008   Anticipated Clear Time: 01:10  
     
  Incident Headline: : SHOREHAM-BY-SEA MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01273
 
     

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System Time Stamp: 30/09/2008 23:22

Broadband Incident Report : : SHOREHAM-BY-SEA MUX 001 : LOSS OF SERVICE : Reference 23499 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23499   Issue : 1  
  Detected Date: 30/09/2008   Detected Time: 23:14  
  Start Date: 30/09/2008   Start Time: 23:10  
  Anticipated Clear Date: 01/10/2008   Anticipated Clear Time: 01:10  
     
  Incident Headline: : SHOREHAM-BY-SEA MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01273
 
     

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System Time Stamp: 30/09/2008 23:19

Broadband Incident Report : MULTIPLE NCIFS IN DERBY AREA : LOSS OF SERVICE : Reference 23444 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23444   Issue : FINAL  
  Detected Date: 30/09/2008   Detected Time: 09:20  
  Start Date: 30/09/2008   Start Time: 09:20  
  Actual Clear Date: 30/09/2008   Actual Clear Time: 10:31  
     
  Incident Headline: MULTIPLE NCIFS IN DERBY AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.






 
  Progress Details: Service has been removing the faulty equipment.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0115801159012420133201335
01509017730124201332
 
     

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System Time Stamp: 30/09/2008 12:48

Broadband Incident Report : : GRIMSBY MUX 101 : DEGRADED SERVICE : Reference 23406 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23406   Issue : FINAL  
  Detected Date: 30/09/2008   Detected Time: 00:20  
  Start Date: 30/09/2008   Start Time: 00:18  
  Actual Clear Date: 30/09/2008   Actual Clear Time: 03:40  
     
  Incident Headline: : GRIMSBY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.





 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01472
 
     

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System Time Stamp: 30/09/2008 03:59

Broadband Incident Report : : GRIMSBY MUX 101 : DEGRADED SERVICE : Reference 23406 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23406   Issue : 3  
  Detected Date: 30/09/2008   Detected Time: 00:20  
  Start Date: 30/09/2008   Start Time: 00:18  
  Anticipated Clear Date: 30/09/2008   Anticipated Clear Time: 03:45  
     
  Incident Headline: : GRIMSBY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01472
 
     

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System Time Stamp: 30/09/2008 02:26

Broadband Incident Report : : GRIMSBY MUX 101 : DEGRADED SERVICE : Reference 23406 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23406   Issue : 2  
  Detected Date: 30/09/2008   Detected Time: 00:20  
  Start Date: 30/09/2008   Start Time: 00:18  
  Anticipated Clear Date: 30/09/2008   Anticipated Clear Time: 02:18  
     
  Incident Headline: : GRIMSBY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
A Field Maintenance Officer has been tasked to site.

-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01472
 
     

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System Time Stamp: 30/09/2008 00:58

Broadband Incident Report : : GRIMSBY MUX 101 : DEGRADED SERVICE : Reference 23406 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23406   Issue : 1  
  Detected Date: 30/09/2008   Detected Time: 00:20  
  Start Date: 30/09/2008   Start Time: 00:18  
  Anticipated Clear Date: 30/09/2008   Anticipated Clear Time: 02:18  
     
  Incident Headline: : GRIMSBY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.





 
  Progress Details: Engineers are making progress towards full restoration of Service.

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Details of affected end users can be found on Broadband Customer Reporting.
or
Due to the nature of this incident we are currently unable to identify any affected End Users.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01472
 
     

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System Time Stamp: 30/09/2008 00:33

Monday, September 29, 2008

Broadband Incident Report : : NEWTON ABBOT MUX 101 : LOSS OF SERVICE : Reference 23354 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23354   Issue : FINAL  
  Detected Date: 29/09/2008   Detected Time: 11:21  
  Start Date: 29/09/2008   Start Time: 11:17  
  Actual Clear Date: 29/09/2008   Actual Clear Time: 12:05  
     
  Incident Headline: : NEWTON ABBOT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change
This issue may have been due to



an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01626
 
     

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System Time Stamp: 29/09/2008 12:17

Broadband Incident Report : : NEWTON ABBOT MUX 101 : LOSS OF SERVICE : Reference 23354 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23354   Issue : 2  
  Detected Date: 29/09/2008   Detected Time: 11:21  
  Start Date: 29/09/2008   Start Time: 11:17  
  Anticipated Clear Date: 29/09/2008   Anticipated Clear Time: 13:17  
     
  Incident Headline: : NEWTON ABBOT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01626
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/09/2008 11:50