Saturday, November 12, 2011

Broadband Incident Report : : FALKIRK NODE 12002 : DEGRADED SERVICE : Reference 35833 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35833   Issue : FINAL  
  Detected Date: 12/11/2011   Detected Time: 07:25  
  Start Date: 12/11/2011   Start Time: 07:20  
  Actual Clear Date: 12/11/2011   Actual Clear Time: 09:32  
     
  Incident Headline: : FALKIRK NODE 12002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:32; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125901324013340138301592
017860179601855
 
  Duration: 0 days 02 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FALKIRK NODE 12002 : DEGRADED SERVICE : Reference 35833 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35833   Issue : 2  
  Detected Date: 12/11/2011   Detected Time: 07:25  
  Start Date: 12/11/2011   Start Time: 07:20  
  Anticipated Clear Date: 12/11/2011   Anticipated Clear Time: 10:45  
  Next Update Date: 12/11/2011   Next Update Time: 10:45  
     
  Incident Headline: : FALKIRK NODE 12002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware, estimated time of delivery given as 10:30. Next update 10:45.  
  Dialling Codes Affected:
0125901324013340138301592
017860179601855
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FALKIRK NODE 12002 : DEGRADED SERVICE : Reference 35833 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35833   Issue : 1  
  Detected Date: 12/11/2011   Detected Time: 07:25  
  Start Date: 12/11/2011   Start Time: 07:20  
  Anticipated Clear Date: 12/11/2011   Anticipated Clear Time: 09:20  
  Next Update Date: 12/11/2011   Next Update Time: 09:00  
     
  Incident Headline: : FALKIRK NODE 12002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0125901324013340138301592
017860179601855
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, November 10, 2011

Broadband Incident Report : : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE : Reference 35475 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35475   Issue : FINAL  
  Detected Date: 10/11/2011   Detected Time: 10:55  
  Start Date: 10/11/2011   Start Time: 10:54  
  Actual Clear Date: 10/11/2011   Actual Clear Time: 13:58  
     
  Incident Headline: : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:58 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01665
 
  Duration: 0 days 03 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE : Reference 35475 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35475   Issue : 4  
  Detected Date: 10/11/2011   Detected Time: 10:55  
  Start Date: 10/11/2011   Start Time: 10:54  
  Anticipated Clear Date: 10/11/2011   Anticipated Clear Time: 14:30  
  Next Update Date: 10/11/2011   Next Update Time: 14:30  
     
  Incident Headline: : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has completed a card change and is now in the process of updating the software. Next update 14.30
 
  Dialling Codes Affected:
01665
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE : Reference 35475 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35475   Issue : 3  
  Detected Date: 10/11/2011   Detected Time: 10:55  
  Start Date: 10/11/2011   Start Time: 10:54  
  Anticipated Clear Date: 10/11/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 10/11/2011   Next Update Time: 13:40  
     
  Incident Headline: : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of the failure. Next update will be at 13:40
 
  Dialling Codes Affected:
01665
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH : LOSS OF SERVICE : Reference 35416 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35416   Issue : FINAL  
  Detected Date: 10/11/2011   Detected Time: 09:19  
  Start Date: 10/11/2011   Start Time: 09:18  
  Actual Clear Date: 10/11/2011   Actual Clear Time: 11:00  
     
  Incident Headline: : EDINBURGH : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11:00; by completing: a reroute of traffic BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0134301408014630147501540
0154201586017640176801847
0195501967028417601768
 
  Duration: 0 days 01 hours 42 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE : Reference 35475 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35475   Issue : 2  
  Detected Date: 10/11/2011   Detected Time: 10:55  
  Start Date: 10/11/2011   Start Time: 10:54  
  Anticipated Clear Date: 10/11/2011   Anticipated Clear Time: 14:00  
  Next Update Date: 10/11/2011   Next Update Time: 12:45  
     
  Incident Headline: : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure. Next update will be at 12:45
 
  Dialling Codes Affected:
01665
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE : Reference 35475 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35475   Issue : 1  
  Detected Date: 10/11/2011   Detected Time: 10:55  
  Start Date: 10/11/2011   Start Time: 10:54  
  Anticipated Clear Date: 10/11/2011   Anticipated Clear Time: 14:00  
  Next Update Date: 10/11/2011   Next Update Time: 11:45  
     
  Incident Headline: : ALNWICK HOTSPUR MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01665
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH : LOSS OF SERVICE : Reference 35416 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35416   Issue : 3  
  Detected Date: 10/11/2011   Detected Time: 09:19  
  Start Date: 10/11/2011   Start Time: 09:18  
  Anticipated Clear Date: 10/11/2011   Anticipated Clear Time: 13:00  
  Next Update Date: 10/11/2011   Next Update Time: 12:30  
     
  Incident Headline: : EDINBURGH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0134301408014630147501540
0154201586017640176801847
0195501967028417602920190292021
02920250292033029203602920400292041
0292065029207702920790292090
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TEYNHAM MSAN 301 : LOSS OF SERVICE : Reference 35383 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35383   Issue : FINAL  
  Detected Date: 09/11/2011   Detected Time: 23:30  
  Start Date: 09/11/2011   Start Time: 23:28  
  Actual Clear Date: 10/11/2011   Actual Clear Time: 05:53  
     
  Incident Headline: : TEYNHAM MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 05.53; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01795
 
  Duration: 0 days 06 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TEYNHAM MSAN 301 : LOSS OF SERVICE : Reference 35383 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35383   Issue : 4  
  Detected Date: 09/11/2011   Detected Time: 23:30  
  Start Date: 09/11/2011   Start Time: 23:28  
  Anticipated Clear Date: 10/11/2011   Anticipated Clear Time: 06:30  
  Next Update Date: 10/11/2011   Next Update Time: 06:30  
     
  Incident Headline: : TEYNHAM MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A change of hardware has not restored service. Engineer on site and operational teams are completing further investigations.  
  Dialling Codes Affected:
01795
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TEYNHAM MSAN 301 : LOSS OF SERVICE : Reference 35383 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35383   Issue : 3  
  Detected Date: 09/11/2011   Detected Time: 23:30  
  Start Date: 09/11/2011   Start Time: 23:28  
  Anticipated Clear Date: 10/11/2011   Anticipated Clear Time: 05:00  
  Next Update Date: 10/11/2011   Next Update Time: 05:00  
     
  Incident Headline: : TEYNHAM MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Spares have been ordered with an ETA of 04.00  
  Dialling Codes Affected:
01795
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.