Saturday, July 23, 2011

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 21 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 21  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 26/07/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: One extra circuit is in place and carrying traffic. The second one cannot be provisioned until an interface card can be delivered to the Shetlands Islands which is not likely to be possible until Monday morning. Next Update 12:00 25/07

 
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 20 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 20  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 22:00  
     
  Incident Headline: : LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Final provisioning of the remaining link remains in progress. Once the circuit is provided it will be tested. Next update 21:30

 
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 19 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 19  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 21:00  
     
  Incident Headline: : LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Testing of the remaining link in progress. Next update 20:20  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 18 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 18  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 19:00  
     
  Incident Headline: : LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Provision of one link is delayed due to fault identified on the radio path at Olrig Hill. Engineer en route to resolve. Protection path successfully provided to provide additional capacity. Enhanced monitoring in place. Next update 19:00  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 17 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 17  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: : LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Provision of new circuit delayed due to fault identified on the radio path. Engineer is en route to Olrig Hill to investigate. ETA is 17:30. Protection path near completion. Engineer completing work at Lerwick. Next update 16:30  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE : Reference 22909 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : FINAL  
  Detected Date: 23/07/2011   Detected Time: 05:42  
  Start Date: 23/07/2011   Start Time: 05:38  
  Actual Clear Date: 23/07/2011   Actual Clear Time: 06:08  
     
  Incident Headline: : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:08 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE : Reference 22909 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : 5  
  Detected Date: 23/07/2011   Detected Time: 05:42  
  Start Date: 23/07/2011   Start Time: 05:38  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 16:30  
     
  Incident Headline: : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 15:30

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 16 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 16  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: : LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: All resources are in place for both options, provision of new link and utilising a protection path. Work is expected to be completed by 14:00. Next update at 15:00  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE : Reference 22909 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : 4  
  Detected Date: 23/07/2011   Detected Time: 05:42  
  Start Date: 23/07/2011   Start Time: 05:38  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Majority of the services are restored. Technical recovery teams are investigating 3 home gateway routers to confirm service is restored.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE : Reference 22909 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : 3  
  Detected Date: 23/07/2011   Detected Time: 05:42  
  Start Date: 23/07/2011   Start Time: 05:38  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 10:30  
     
  Incident Headline: : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Majority of end-users returned to service, residual checks of home-gateways being carried out to ensure full service restoration. Next update 10:30.

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE : Reference 22909 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : 2  
  Detected Date: 23/07/2011   Detected Time: 05:42  
  Start Date: 23/07/2011   Start Time: 05:38  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 09:00  
     
  Incident Headline: : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Mains Power has been restored, further detail to follow
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE : Reference 22909 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22909   Issue : 1  
  Detected Date: 23/07/2011   Detected Time: 05:42  
  Start Date: 23/07/2011   Start Time: 05:38  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 07:38  
     
  Incident Headline: : VARIOUS EQUIPMENT IN MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details:
Full impact not known at present. Loss of mains power. Power engineers on site

 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 22, 2011

Broadband Incident Report : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 15 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 15  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work is ongoing to provide 2 extra core links, both core links are schedule to be complete tomorrow as all issues have now been resolved. Next conference call is 10:30. Next update will be at 12:00 midday tomorrow

 
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 14 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22438   Issue : 14  
  Detected Date: 18/07/2011   Detected Time: 12:51  
  Start Date: 18/07/2011   Start Time: 12:51  
  Anticipated Clear Date: 23/07/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: : LERWICK NODE 12021 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work is ongoing to provide 2 extra core links, one core link is on schedule for completion Saturday 23/7. The second link will be in place for 27/07. Next update 17:30  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.