Friday, May 27, 2016

Broadband Incident Report : ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE : Reference 25548 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25548   Issue : FINAL  
  Detected Date: 27/05/2016   Detected Time: 02:35  
  Start Date: 27/05/2016   Start Time: 02:24  
  Actual Clear Date: 27/05/2016   Actual Clear Time: 02:24  
     
  Incident Headline: ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, planned work - IMT25546/16.  
  Closure Details: Incident cancelled, planned work - IMT25546/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01305
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE : Reference 25549 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25549   Issue : FINAL  
  Detected Date: 27/05/2016   Detected Time: 02:35  
  Start Date: 27/05/2016   Start Time: 02:24  
  Actual Clear Date: 27/05/2016   Actual Clear Time: 02:24  
     
  Incident Headline: ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, planned work - IMT25546/16.  
  Closure Details: Incident cancelled, planned work - IMT25546/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01305
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE : Reference 25548 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25548   Issue : 1  
  Detected Date: 27/05/2016   Detected Time: 02:35  
  Start Date: 27/05/2016   Start Time: 02:24  
  Anticipated Clear Date: 27/05/2016   Anticipated Clear Time: 06:35  
  Next Update Date: 27/05/2016   Next Update Time: 03:35  
     
  Incident Headline: ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01305
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE : Reference 25549 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25549   Issue : 1  
  Detected Date: 27/05/2016   Detected Time: 02:35  
  Start Date: 27/05/2016   Start Time: 02:24  
  Anticipated Clear Date: 27/05/2016   Anticipated Clear Time: 06:35  
  Next Update Date: 27/05/2016   Next Update Time: 03:35  
     
  Incident Headline: ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01305
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, May 26, 2016

Broadband Incident Report : ADSL :[GOOD EASTER]: MUX 102 : INCIDENT CANCELLED : Reference 25440 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25440   Issue : FINAL  
  Detected Date: 26/05/2016   Detected Time: 12:04  
  Start Date: 26/05/2016   Start Time: 11:54  
  Actual Clear Date: 26/05/2016   Actual Clear Time: 11:54  
     
  Incident Headline: ADSL :[GOOD EASTER]: MUX 102 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01245
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GOOD EASTER]: MUX 102 : LOSS OF SERVICE : Reference 25440 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25440   Issue : 1  
  Detected Date: 26/05/2016   Detected Time: 12:04  
  Start Date: 26/05/2016   Start Time: 11:54  
  Anticipated Clear Date: 26/05/2016   Anticipated Clear Time: 16:04  
  Next Update Date: 26/05/2016   Next Update Time: 13:04  
     
  Incident Headline: ADSL :[GOOD EASTER]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01245
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRENT KNOLL DSL 001 : EPEW : Reference 25220 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25220   Issue : FINAL  
  Detected Date: 25/05/2016   Detected Time: 13:05  
  Start Date: 25/05/2016   Start Time: 13:05  
  Actual Clear Date: 26/05/2016   Actual Clear Time: 03:19  
     
  Incident Headline: : BRENT KNOLL DSL 001 : EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:19; by completing: a power cycle of CP card. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01278
 
  Duration: 0 days 14 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BRENT KNOLL DSL 001 : EPEW : Reference 25220 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25220   Issue : FINAL  
  Detected Date: 25/05/2016   Detected Time: 13:05  
  Start Date: 25/05/2016   Start Time: 13:05  
  Actual Clear Date: 26/05/2016   Actual Clear Time: 03:19  
     
  Incident Headline: ADSL : BRENT KNOLL DSL 001 : EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 03:19 after a power cycle of CP card BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01278
 
  Duration: 0 days 14 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRENT KNOLL DSL 001 : EPEW : Reference 25220 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25220   Issue : 2  
  Detected Date: 25/05/2016   Detected Time: 13:05  
  Start Date: 25/05/2016   Start Time: 13:05  
  Anticipated Clear Date: 26/05/2016   Anticipated Clear Time: 03:09  
  Next Update Date: 26/05/2016   Next Update Time: 03:09  
     
  Incident Headline: : BRENT KNOLL DSL 001 : EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Current Situation: Engineer now onsite and about to start work  
  Dialling Codes Affected:
01278
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 25, 2016

Broadband Incident Report : : BRENT KNOLL DSL 001 : EPEW : Reference 25220 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25220   Issue : 1  
  Detected Date: 25/05/2016   Detected Time: 13:05  
  Start Date: 25/05/2016   Start Time: 13:05  
  Anticipated Clear Date: 25/05/2016   Anticipated Clear Time: 15:05  
  Next Update Date: 25/05/2016   Next Update Time: 14:05  
     
  Incident Headline: : BRENT KNOLL DSL 001 : EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of DSLAM management. All line cards to be jacked out, CP reset and line cards reinserted. Maintenance window 02:00 - 06:00 with expected downtime of up to 2 hours

Current Situation: Loss of management affecting backups and maintenance work.
 
  Dialling Codes Affected:
01278
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, May 23, 2016

Broadband Incident Report : ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE : Reference 24748 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24748   Issue : FINAL  
  Detected Date: 23/05/2016   Detected Time: 03:31  
  Start Date: 23/05/2016   Start Time: 03:21  
  Actual Clear Date: 23/05/2016   Actual Clear Time: 03:33  
     
  Incident Headline: ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 02:33. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01305
 
  Duration: 0 days 00 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE : Reference 24749 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24749   Issue : FINAL  
  Detected Date: 23/05/2016   Detected Time: 03:31  
  Start Date: 23/05/2016   Start Time: 03:21  
  Actual Clear Date: 23/05/2016   Actual Clear Time: 03:21  
     
  Incident Headline: ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT24748/16.  
  Closure Details: Incident cancelled, please refer to IMT24748/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01305
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE : Reference 24748 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24748   Issue : 1  
  Detected Date: 23/05/2016   Detected Time: 03:31  
  Start Date: 23/05/2016   Start Time: 03:21  
  Anticipated Clear Date: 23/05/2016   Anticipated Clear Time: 07:31  
  Next Update Date: 23/05/2016   Next Update Time: 04:31  
     
  Incident Headline: ADSL :[DORCHESTER DORSET TRS]: MUX 505 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01305
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.