Saturday, December 1, 2012

Broadband Incident Report : : LINCOLN NODE 07078 : PARTIAL DEGRADED SERVICE : Reference 42186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42186   Issue : FINAL  
  Detected Date: 01/12/2012   Detected Time: 04:49  
  Start Date: 01/12/2012   Start Time: 04:49  
  Actual Clear Date: 01/12/2012   Actual Clear Time: 05:00  
     
  Incident Headline: : LINCOLN NODE 07078 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Please regard as initial/final. Service restored at 05.00 when a card was reseated at Lincoln.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0142701507015220152601673
017090177701909LLSL0To Fo
017090177701909
 
  Duration: 0 days 00 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, November 30, 2012

Broadband Incident Report : : BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE : Reference 42140 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42140   Issue : FINAL  
  Detected Date: 30/11/2012   Detected Time: 13:28  
  Start Date: 30/11/2012   Start Time: 10:10  
  Actual Clear Date: 30/11/2012   Actual Clear Time: 17:27  
     
  Incident Headline: : BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 17:27 by rerouting the affected transmission path away from the path that had a fibre break. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01544
 
  Duration: 0 days 07 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE : Reference 42140 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42140   Issue : 4  
  Detected Date: 30/11/2012   Detected Time: 13:28  
  Start Date: 30/11/2012   Start Time: 10:10  
  Anticipated Clear Date: 30/11/2012   Anticipated Clear Time: 21:30  
  Next Update Date: 30/11/2012   Next Update Time: 21:30  
     
  Incident Headline: : BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 21.30
 
  Dialling Codes Affected:
01544
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE : Reference 42140 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42140   Issue : 3  
  Detected Date: 30/11/2012   Detected Time: 13:28  
  Start Date: 30/11/2012   Start Time: 10:10  
  Anticipated Clear Date: 30/11/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 30/11/2012   Next Update Time: 20:00  
     
  Incident Headline: : BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 20.00  
  Dialling Codes Affected:
01544
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE : Reference 42140 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42140   Issue : 2  
  Detected Date: 30/11/2012   Detected Time: 13:28  
  Start Date: 30/11/2012   Start Time: 10:10  
  Anticipated Clear Date: 30/11/2012   Anticipated Clear Time: 18:30  
  Next Update Date: 30/11/2012   Next Update Time: 18:00  
     
  Incident Headline: BIRMINGHAM AREA : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer has taken his readings from Abergavenny and fault proving to 13km from Hereford Exchange which is not in his area. A second Precision Test Officer is en route to Hereford. The Precision Test Officer at Abergavenny travelling the route to see if there is any obvious damage. Next update will be at 18:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01544
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM AREA : LOSS OF SERVICE : Reference 42140 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42140   Issue : 1  
  Detected Date: 30/11/2012   Detected Time: 13:28  
  Start Date: 30/11/2012   Start Time: 10:10  
  Anticipated Clear Date: 30/11/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 30/11/2012   Next Update Time: 15:45  
     
  Incident Headline: : BIRMINGHAM AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is being caused by the cable failure between Hereford and Abergavenny (IMT42130/12). A Precision test officer on site at Abergavenny taking measurements. Next update will be at 15:45  
  Dialling Codes Affected:
01544
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, November 28, 2012

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41661   Issue : FINAL  
  Detected Date: 27/11/2012   Detected Time: 09:43  
  Start Date: 27/11/2012   Start Time: 09:43  
  Actual Clear Date: 28/11/2012   Actual Clear Time: 16:09  
     
  Incident Headline: : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:09 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01745
 
  Duration: 1 days 06 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41661   Issue : 9  
  Detected Date: 27/11/2012   Detected Time: 09:43  
  Start Date: 27/11/2012   Start Time: 09:43  
  Anticipated Clear Date: 28/11/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 28/11/2012   Next Update Time: 17:00  
     
  Incident Headline: : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has returned to site with additional spare hardware.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41661   Issue : 8  
  Detected Date: 27/11/2012   Detected Time: 09:43  
  Start Date: 27/11/2012   Start Time: 09:43  
  Anticipated Clear Date: 28/11/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 28/11/2012   Next Update Time: 15:00  
     
  Incident Headline: : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer is now assisting the engineer on site with the hardware replacement. Next update will be at 15:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01745
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41661   Issue : 7  
  Detected Date: 27/11/2012   Detected Time: 09:43  
  Start Date: 27/11/2012   Start Time: 09:43  
  Anticipated Clear Date: 28/11/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 28/11/2012   Next Update Time: 13:00  
     
  Incident Headline: : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 13:00.
 
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE : Reference 41661 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41661   Issue : 6  
  Detected Date: 27/11/2012   Detected Time: 09:43  
  Start Date: 27/11/2012   Start Time: 09:43  
  Anticipated Clear Date: 28/11/2012   Anticipated Clear Time: 12:00  
  Next Update Date: 28/11/2012   Next Update Time: 11:00  
     
  Incident Headline: : ST ASAPH MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has collected spares and is now en route to site.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 41773 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41773   Issue : FINAL  
  Detected Date: 28/11/2012   Detected Time: 01:41  
  Start Date: 28/11/2012   Start Time: 01:41  
  Actual Clear Date: 28/11/2012   Actual Clear Time: 03:40  
     
  Incident Headline: : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03.40 after a card was reseated at Bury St. Edmunds.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0128401440
 
  Duration: 0 days 01 hours 59 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 41773 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41773   Issue : 2  
  Detected Date: 28/11/2012   Detected Time: 01:41  
  Start Date: 28/11/2012   Start Time: 01:41  
  Anticipated Clear Date: 28/11/2012   Anticipated Clear Time: 05:49  
  Next Update Date: 28/11/2012   Next Update Time: 04:15  
     
  Incident Headline: : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site, no ETA known at present. Next update will be at 04.15.  
  Dialling Codes Affected:
0128401440
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.