Broadband Incident Report : : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12361 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12361		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	14:10
	Start Date:	30/04/2010		Start Time:	14:10
	Actual Clear Date:	30/04/2010		Actual Clear Time:	15:05
	Incident Headline:	: CANARY WHARF MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203069 0203222 0203229 0207001 0207005 0207068 0207093 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987 To Fo 0207537 0207538 0207719 0207987

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System Time Stamp: 30/04/2010 15:29

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	4
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Anticipated Clear Date:	04/05/2010		Anticipated Clear Time:	16:00
	Incident Headline:	: CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 30/04/2010 15:15

Broadband Incident Report : : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12361 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12361		Issue :	1
	Detected Date:	30/04/2010		Detected Time:	14:10
	Start Date:	30/04/2010		Start Time:	14:10
	Anticipated Clear Date:	30/04/2010		Anticipated Clear Time:	17:10
	Incident Headline:	: CANARY WHARF MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203069 0203222 0203229 0207001 0207005 0207068 0207093 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987 To Fo 0207537 0207538 0207719 0207987

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System Time Stamp: 30/04/2010 14:47

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	3
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Anticipated Clear Date:	30/04/2010		Anticipated Clear Time:	13:25
	Incident Headline:	: CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 30/04/2010 11:59

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	2
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Anticipated Clear Date:	30/04/2010		Anticipated Clear Time:	11:20
	Incident Headline:	: CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 30/04/2010 10:28

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	1
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Anticipated Clear Date:	30/04/2010		Anticipated Clear Time:	11:27
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 30/04/2010 10:11

Broadband Incident Report : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12299 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12299		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	05:41
	Start Date:	30/04/2010		Start Time:	05:41
	Actual Clear Date:	30/04/2010		Actual Clear Time:	06:05
	Incident Headline:	CANARY WHARF MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has automatically restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987 0207536

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System Time Stamp: 30/04/2010 06:16

Broadband Incident Report : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12299 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12299		Issue :	1
	Detected Date:	30/04/2010		Detected Time:	05:41
	Start Date:	30/04/2010		Start Time:	05:41
	Anticipated Clear Date:	30/04/2010		Anticipated Clear Time:	07:41
	Incident Headline:	CANARY WHARF MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987 0207536

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System Time Stamp: 30/04/2010 05:47

****SPAM:6.9**** Broadband Incident Report : : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 12272 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12272		Issue :	FINAL
	Detected Date:	29/04/2010		Detected Time:	22:40
	Start Date:	29/04/2010		Start Time:	22:30
	Actual Clear Date:	30/04/2010		Actual Clear Time:	00:49
	Incident Headline:	: BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 012120 012121 012123 012124 012132 012134 012135 012150 012152 012155 012160 012162 012168 01291 01432 01453 01455 01543 01570 01656 01664 01676 01685 01789 01792 01827 01905 0208504 0208505 0292019 0292021 0292022 0292023 0292025 0292030 0292034 0292035 0292037 0292038 0292039 0292041 0292064 0292066 0292072 0292041 0292064 0292066

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System Time Stamp: 30/04/2010 01:10

Broadband Incident Report : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 12272 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12272		Issue :	2
	Detected Date:	29/04/2010		Detected Time:	22:40
	Start Date:	29/04/2010		Start Time:	22:30
	Anticipated Clear Date:	30/04/2010		Anticipated Clear Time:	01:30
	Incident Headline:	BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01162 012120 012121 012123 012124 012132 012134 012135 012150 012152 012155 012160 012162 012168 01291 01432 01453 01455 01543 01570 01656 01664 01676 01685 01789 01792 01827 01905 0208504 0208505 0292019 0292021 0292022 0292023 0292025 0292030 0292034 0292035 0292037 0292038 0292039 0292041 0292064 0292066 0292072 0292041 0292064 0292066

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System Time Stamp: 30/04/2010 00:09

****SPAM:6.4**** Broadband Incident Report : : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 12272 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12272		Issue :	1
	Detected Date:	29/04/2010		Detected Time:	22:40
	Start Date:	29/04/2010		Start Time:	22:30
	Anticipated Clear Date:	30/04/2010		Anticipated Clear Time:	00:30
	Incident Headline:	: BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01162 012120 012121 012123 012124 012132 012134 012135 012150 012152 012155 012160 012162 012168 01291 01432 01453 01455 01543 01570 01656 01664 01676 01685 01789 01792 01827 01905 0208504 0208505 0292019 0292021 0292022 0292023 0292025 0292030 0292034 0292035 0292037 0292038 0292039 0292041 0292064 0292066 0292072 0292041 0292064 0292066

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System Time Stamp: 29/04/2010 23:23

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12068 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12068		Issue :	FINAL
	Detected Date:	28/04/2010		Detected Time:	11:52
	Start Date:	28/04/2010		Start Time:	11:20
	Actual Clear Date:	29/04/2010		Actual Clear Time:	13:00
	Incident Headline:	: CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349

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System Time Stamp: 29/04/2010 16:08

Broadband Incident Report : : NEWPORT : PARTIAL LOSS OF SERVICE : Reference 12125 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12125		Issue :	FINAL
	Detected Date:	28/04/2010		Detected Time:	21:58
	Start Date:	28/04/2010		Start Time:	21:20
	Actual Clear Date:	28/04/2010		Actual Clear Time:	22:04
	Incident Headline:	: NEWPORT : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Card Reseat ----------------------------------BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01291 01495 01597

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System Time Stamp: 28/04/2010 22:39