Saturday, January 16, 2010

Broadband Incident Report : ST NEOTS MUX 102 AND CROXTON MUX 101 : LOSS OF SERVICE : Reference 1503 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1503   Issue : FINAL  
  Detected Date: 16/01/2010   Detected Time: 05:47  
  Start Date: 16/01/2010   Start Time: 05:17  
  Actual Clear Date: 16/01/2010   Actual Clear Time: 07:10  
     
  Incident Headline: ST NEOTS MUX 102 AND CROXTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card reseat.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01480
 
     

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System Time Stamp: 16/01/2010 07:27

Broadband Incident Report : : ST NEOTS MUX 102 AND CROXTON MUX 101 : LOSS OF SERVICE : Reference 1503 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1503   Issue : 2  
  Detected Date: 16/01/2010   Detected Time: 05:47  
  Start Date: 16/01/2010   Start Time: 05:17  
  Anticipated Clear Date: 16/01/2010   Anticipated Clear Time: 08:00  
     
  Incident Headline: : ST NEOTS MUX 102 AND CROXTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01480
 
     

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System Time Stamp: 16/01/2010 06:28

Broadband Incident Report : : ST NEOTS MUX 102 AND CROXTON MUX 101 : LOSS OF SERVICE : Reference 1503 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1503   Issue : 1  
  Detected Date: 16/01/2010   Detected Time: 05:47  
  Start Date: 16/01/2010   Start Time: 05:17  
  Anticipated Clear Date: 16/01/2010   Anticipated Clear Time: 09:16  
     
  Incident Headline: : ST NEOTS MUX 102 AND CROXTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01480
 
     

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System Time Stamp: 16/01/2010 06:11

Broadband Incident Report : : 4 MUXS IN RIPLEY AREA : LOSS OF SERVICE : Reference 1473 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1473   Issue : FINAL  
  Detected Date: 15/01/2010   Detected Time: 20:25  
  Start Date: 15/01/2010   Start Time: 19:02  
  Actual Clear Date: 16/01/2010   Actual Clear Time: 01:40  
     
  Incident Headline: : 4 MUXS IN RIPLEY AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change
----------------------------------BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01773
 
     

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System Time Stamp: 16/01/2010 02:23

Broadband Incident Report : : CROXTON MUX 101 : LOSS OF SERVICE : Reference 1483 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1483   Issue : FINAL  
  Detected Date: 15/01/2010   Detected Time: 23:43  
  Start Date: 15/01/2010   Start Time: 22:16  
  Actual Clear Date: 16/01/2010   Actual Clear Time: 01:20  
     
  Incident Headline: : CROXTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01480
 
     

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System Time Stamp: 16/01/2010 01:49

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 1461 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1461   Issue : FINAL  
  Detected Date: 15/01/2010   Detected Time: 18:03  
  Start Date: 15/01/2010   Start Time: 18:03  
  Actual Clear Date: 15/01/2010   Actual Clear Time: 22:39  
     
  Incident Headline: : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change and re-configuration

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 16/01/2010 00:20

Friday, January 15, 2010

Broadband Incident Report : CROXTON MUX 101 : LOSS OF SERVICE : Reference 1483 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1483   Issue : 1  
  Detected Date: 15/01/2010   Detected Time: 23:43  
  Start Date: 15/01/2010   Start Time: 23:41  
  Anticipated Clear Date: 16/01/2010   Anticipated Clear Time: 01:41  
     
  Incident Headline: CROXTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01480
 
     

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System Time Stamp: 15/01/2010 23:50

Broadband Incident Report : : 4 MUXS IN RIPLEY AREA : LOSS OF SERVICE : Reference 1473 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1473   Issue : 2  
  Detected Date: 15/01/2010   Detected Time: 20:25  
  Start Date: 15/01/2010   Start Time: 20:23  
  Anticipated Clear Date: 16/01/2010   Anticipated Clear Time: 00:15  
     
  Incident Headline: : 4 MUXS IN RIPLEY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01773
 
     

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System Time Stamp: 15/01/2010 22:16

Broadband Incident Report : : 4 MUXS IN RIPLEY AREA : LOSS OF SERVICE : Reference 1473 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1473   Issue : 1  
  Detected Date: 15/01/2010   Detected Time: 20:25  
  Start Date: 15/01/2010   Start Time: 20:23  
  Anticipated Clear Date: 15/01/2010   Anticipated Clear Time: 22:15  
     
  Incident Headline: : 4 MUXS IN RIPLEY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01773
 
     

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System Time Stamp: 15/01/2010 20:52

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 1461 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1461   Issue : 3  
  Detected Date: 15/01/2010   Detected Time: 18:03  
  Start Date: 15/01/2010   Start Time: 18:03  
  Anticipated Clear Date: 16/01/2010   Anticipated Clear Time: 00:45  
     
  Incident Headline: : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 15/01/2010 20:18

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 1461 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1461   Issue : 2  
  Detected Date: 15/01/2010   Detected Time: 18:03  
  Start Date: 15/01/2010   Start Time: 18:03  
  Anticipated Clear Date: 15/01/2010   Anticipated Clear Time: 20:15  
     
  Incident Headline: : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 15/01/2010 19:08

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 1461 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1461   Issue : 1  
  Detected Date: 15/01/2010   Detected Time: 18:03  
  Start Date: 15/01/2010   Start Time: 18:03  
  Anticipated Clear Date: 15/01/2010   Anticipated Clear Time: 20:03  
     
  Incident Headline: : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 15/01/2010 18:14

Broadband Incident Report : : ESR14 BIRMINGHAM 6 : LOSS OF SERVICE : Reference 1388 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1388   Issue : 1  
  Detected Date: 15/01/2010   Detected Time: 10:52  
  Start Date: 15/01/2010   Start Time: 10:52  
  Anticipated Clear Date: 15/01/2010   Anticipated Clear Time: 10:53  
     
  Incident Headline: : ESR14 BIRMINGHAM 6 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a
Reset of Software
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 15/01/2010 11:04

Broadband Incident Report : : TONYREFAIL MUX 101 : DEGRADED SERVICE : Reference 1363 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1363   Issue : FINAL  
  Detected Date: 15/01/2010   Detected Time: 08:16  
  Start Date: 15/01/2010   Start Time: 08:16  
  Actual Clear Date: 15/01/2010   Actual Clear Time: 08:38  
     
  Incident Headline: : TONYREFAIL MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a reroute


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01443
 
     

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System Time Stamp: 15/01/2010 08:55