Thursday, December 10, 2015

Broadband Incident Report : ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE : Reference 57273 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57273   Issue : FINAL  
  Detected Date: 10/12/2015   Detected Time: 14:30  
  Start Date: 10/12/2015   Start Time: 14:24  
  Actual Clear Date: 10/12/2015   Actual Clear Time: 21:40  
     
  Incident Headline: ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 21:40 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01359
 
  Duration: 0 days 07 hours 15 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE : Reference 57278 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57278   Issue : FINAL  
  Detected Date: 10/12/2015   Detected Time: 14:30  
  Start Date: 10/12/2015   Start Time: 14:24  
  Actual Clear Date: 10/12/2015   Actual Clear Time: 21:40  
     
  Incident Headline: ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {300} Broadband customers.  
  Closure Details: Service fully restored at 21:40 after a disconnected fibre was re-spliced in a joint box in Long Stratton BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379
 
  Duration: 0 days 07 hours 15 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE : Reference 57273 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57273   Issue : 1  
  Detected Date: 10/12/2015   Detected Time: 14:30  
  Start Date: 10/12/2015   Start Time: 14:24  
  Anticipated Clear Date: 10/12/2015   Anticipated Clear Time: 18:30  
  Next Update Date: 10/12/2015   Next Update Time: 15:30  
     
  Incident Headline: ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01359
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE : Reference 57278 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57278   Issue : 1  
  Detected Date: 10/12/2015   Detected Time: 14:30  
  Start Date: 10/12/2015   Start Time: 14:24  
  Anticipated Clear Date: 10/12/2015   Anticipated Clear Time: 18:30  
  Next Update Date: 10/12/2015   Next Update Time: 15:30  
     
  Incident Headline: ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : RUFFORTH MUX 001 : LOSS OF SERVICE EPEW : Reference 56942 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56942   Issue : FINAL  
  Detected Date: 08/12/2015   Detected Time: 13:10  
  Start Date: 08/12/2015   Start Time: 13:10  
  Actual Clear Date: 10/12/2015   Actual Clear Time: 04:24  
     
  Incident Headline: ADSL : RUFFORTH MUX 001 : LOSS OF SERVICE EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01904
 
  Duration: 1 days 15 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUFFORTH MUX 001 : LOSS OF SERVICE EPEW : Reference 56942 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56942   Issue : FINAL  
  Detected Date: 08/12/2015   Detected Time: 13:10  
  Start Date: 08/12/2015   Start Time: 13:10  
  Actual Clear Date: 10/12/2015   Actual Clear Time: 04:24  
     
  Incident Headline: : RUFFORTH MUX 001 : LOSS OF SERVICE EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 04:17; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01904
 
  Duration: 1 days 15 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE : Reference 57158 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57158   Issue : FINAL  
  Detected Date: 09/12/2015   Detected Time: 23:08  
  Start Date: 09/12/2015   Start Time: 23:02  
  Actual Clear Date: 10/12/2015   Actual Clear Time: 03:33  
     
  Incident Headline: ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 03:33 after a power cycle at INVERKEITHING. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01383
 
  Duration: 0 days 04 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE : Reference 57158 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57158   Issue : FINAL  
  Detected Date: 09/12/2015   Detected Time: 23:08  
  Start Date: 09/12/2015   Start Time: 23:02  
  Actual Clear Date: 10/12/2015   Actual Clear Time: 03:33  
     
  Incident Headline: ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03:33 after a power cycle at INVERKEITHING. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01383
 
  Duration: 0 days 04 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE : Reference 57158 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57158   Issue : 2  
  Detected Date: 09/12/2015   Detected Time: 23:08  
  Start Date: 09/12/2015   Start Time: 23:02  
  Anticipated Clear Date: 10/12/2015   Anticipated Clear Time: 03:08  
  Next Update Date: 10/12/2015   Next Update Time: 03:00  
     
  Incident Headline: ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT57161/15. All further internal updates regarding customer impact and recovery actions will be via that incident. Engineer tasked to site to investigate cause of the failure, no ETA at present. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 9, 2015

Broadband Incident Report : ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE : Reference 57158 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57158   Issue : 1  
  Detected Date: 09/12/2015   Detected Time: 23:08  
  Start Date: 09/12/2015   Start Time: 23:02  
  Anticipated Clear Date: 10/12/2015   Anticipated Clear Time: 03:08  
  Next Update Date: 10/12/2015   Next Update Time: 00:08  
     
  Incident Headline: ADSL :[LIMEKILNS RECORDS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RUFFORTH MUX 001 : LOSS OF SERVICE EPEW : Reference 56942 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56942   Issue : 1  
  Detected Date: 08/12/2015   Detected Time: 13:10  
  Start Date: 08/12/2015   Start Time: 13:10  
  Anticipated Clear Date: 10/12/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 10/12/2015   Next Update Time: 06:00  
     
  Incident Headline: : RUFFORTH MUX 001 : LOSS OF SERVICE EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01904
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 101 : LOSS OF SERVICE : Reference 57106 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57106   Issue : FINAL  
  Detected Date: 09/12/2015   Detected Time: 15:23  
  Start Date: 09/12/2015   Start Time: 15:13  
  Actual Clear Date: 09/12/2015   Actual Clear Time: 15:13  
     
  Incident Headline: ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 101 : LOSS OF SERVICE : Reference 57106 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 57106   Issue : 1  
  Detected Date: 09/12/2015   Detected Time: 15:23  
  Start Date: 09/12/2015   Start Time: 15:13  
  Anticipated Clear Date: 09/12/2015   Anticipated Clear Time: 19:23  
  Next Update Date: 09/12/2015   Next Update Time: 16:23  
     
  Incident Headline: ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01339
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.