Wednesday, October 16, 2013

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : FINAL  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Actual Clear Date: 16/10/2013   Actual Clear Time: 21:00  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 21:00 when the interfaces to the logical pop aggregator 1 were shut down to move the traffic to logical pop aggregator 2. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
  Duration: 0 days 06 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : 5  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 22:45  
  Next Update Date: 16/10/2013   Next Update Time: 22:45  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical and Vendor support are still investigating. It has been suggested we are close to resolution. Estimated time of repair is not known. The next update will be at 22:45 or sooner if significant progress made.  
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : 4  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 21:45  
  Next Update Date: 16/10/2013   Next Update Time: 21:45  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical and Vendor support are still investigating, Estimated time of repair is not known. The next update will be at 21:45 or sooner if significant progress made  
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : 3  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 20:45  
  Next Update Date: 16/10/2013   Next Update Time: 20:45  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service partially restored. At 18:30 service partially restored. Technical and Vendor support are still investigating. Estimated time of repair is not known. The next update will be at 20:45 or sooner if significant progress made.
 
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : 2  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 19:45  
  Next Update Date: 16/10/2013   Next Update Time: 19:45  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: At 18:00 service partially restored. Technical support are still investigating. Estimated time of repair is not known. The next update will be at 19:45 or sooner if significant progress made.  
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE : Reference 41555 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41555   Issue : FINAL  
  Detected Date: 16/10/2013   Detected Time: 12:51  
  Start Date: 16/10/2013   Start Time: 12:50  
  Actual Clear Date: 16/10/2013   Actual Clear Time: 16:56  
     
  Incident Headline: : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service restored as of 16:56 following a remote reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201205012340128401296
0135401359014060143801440
0144201462014760148701525
0153601608016380173301763
0176701778018650186901908
01933019450195401869
 
  Duration: 0 days 04 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE : Reference 41555 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41555   Issue : 3  
  Detected Date: 16/10/2013   Detected Time: 12:51  
  Start Date: 16/10/2013   Start Time: 12:50  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 16/10/2013   Next Update Time: 19:00  
     
  Incident Headline: : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Remote restore actions have taken place and service is believed to be restored at 16:56. We are confirming the issue has been resolved with the customers. Next update will be at 19:00.  
  Dialling Codes Affected:
0116201205012340128401296
0135401359014060143801440
0144201462014760148701525
0153601608016380173301763
0176701778018650186901908
01933019450195401869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : 1  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Anticipated Clear Date: 17/10/2013   Anticipated Clear Time: 19:30  
  Next Update Date: 17/10/2013   Next Update Time: 18:15  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical bridge ongoing with Techincal Services investigating. The cause of the incident is unconfirmed at present and estimated time of repair is unknown. Next update will be at 18:15.  
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SURLINGHAM MUX 101, 301, 102 : LOSS OF SERVICE : Reference 41562 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41562   Issue : FINAL  
  Detected Date: 16/10/2013   Detected Time: 13:55  
  Start Date: 16/10/2013   Start Time: 13:50  
  Actual Clear Date: 16/10/2013   Actual Clear Time: 15:50  
     
  Incident Headline: : SURLINGHAM MUX 101, 301, 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:50 after a 3rd party local power works was completed in Surlingham. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01508
 
  Duration: 0 days 02 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE : Reference 41555 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41555   Issue : 2  
  Detected Date: 16/10/2013   Detected Time: 12:51  
  Start Date: 16/10/2013   Start Time: 12:50  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 16/10/2013   Next Update Time: 18:00  
     
  Incident Headline: : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Technical team are continuing with their investigations and have engaged a friendly customer for testing. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be at 18:00.  
  Dialling Codes Affected:
0116201205012340128401296
0135401359014060143801440
0144201462014760148701525
0153601608016380173301763
0176701778018650186901908
01933019450195401869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SURLINGHAM MUX 101, 301, 102 : LOSS OF SERVICE : Reference 41562 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41562   Issue : 2  
  Detected Date: 16/10/2013   Detected Time: 13:55  
  Start Date: 16/10/2013   Start Time: 13:50  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 16/10/2013   Next Update Time: 16:50  
     
  Incident Headline: : SURLINGHAM MUX 101, 301, 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site investigating the root cause of the failure. Suspect local power work is taking place on site. Root cause and estimated time of repair are not known at present. Next update will be at 16:50 or sooner if significant progress made.  
  Dialling Codes Affected:
01508
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SURLINGHAM MUX 101, 301, 102 : LOSS OF SERVICE : Reference 41562 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41562   Issue : 1  
  Detected Date: 16/10/2013   Detected Time: 13:55  
  Start Date: 16/10/2013   Start Time: 13:50  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 16/10/2013   Next Update Time: 15:45  
     
  Incident Headline: : SURLINGHAM MUX 101, 301, 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 15:45 or sooner if significant progress made.  
  Dialling Codes Affected:
01508
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.