Saturday, May 9, 2009

Broadband Incident Report : CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 11921 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11921   Issue : 3  
  Detected Date: 09/05/2009   Detected Time: 20:22  
  Start Date: 09/05/2009   Start Time: 20:19  
  Anticipated Clear Date: 10/05/2009   Anticipated Clear Time: 01:25  
     
  Incident Headline: CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 22.14, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01303
 
     

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System Time Stamp: 09/05/2009 22:25

Broadband Incident Report : CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 11921 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11921   Issue : 2  
  Detected Date: 09/05/2009   Detected Time: 20:22  
  Start Date: 09/05/2009   Start Time: 20:19  
  Anticipated Clear Date: 09/05/2009   Anticipated Clear Time: 22:31  
     
  Incident Headline: CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01303
 
     

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System Time Stamp: 09/05/2009 21:34

Broadband Incident Report : CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 11921 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11921   Issue : 1  
  Detected Date: 09/05/2009   Detected Time: 20:22  
  Start Date: 09/05/2009   Start Time: 20:19  
  Anticipated Clear Date: 09/05/2009   Anticipated Clear Time: 22:19  
     
  Incident Headline: CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01303
 
     

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System Time Stamp: 09/05/2009 20:35

Broadband Incident Report : : ESR5 MILTON KEYNES3 : LOSS OF RESILIENCE : Reference 11902 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11902   Issue : FINAL  
  Detected Date: 09/05/2009   Detected Time: 07:07  
  Start Date: 09/05/2009   Start Time: 07:03  
  Actual Clear Date: 09/05/2009   Actual Clear Time: 07:22  
     
  Incident Headline: : ESR5 MILTON KEYNES3 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Reset of Software

This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 09/05/2009 08:34

Broadband Incident Report : : HG0 FOR LONDON BOROUGH OF NEWHAM ISP : LOSS OF SERVICE : Reference 11898 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11898   Issue : 4  
  Detected Date: 09/05/2009   Detected Time: 06:11  
  Start Date: 09/05/2009   Start Time: 06:08  
  Anticipated Clear Date: 09/05/2009   Anticipated Clear Time: 09:10  
     
  Incident Headline: : HG0 FOR LONDON BOROUGH OF NEWHAM ISP : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 09/05/2009 08:13

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : FINAL  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Actual Clear Date: 09/05/2009   Actual Clear Time: 01:16  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Cable change
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 09/05/2009 04:41

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 9  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 09/05/2009   Anticipated Clear Time: 04:30  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of -01.16, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 09/05/2009 01:24

Friday, May 8, 2009

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 8  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 09/05/2009   Anticipated Clear Time: 03:30  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 08/05/2009 23:21

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 7  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 08/05/2009   Anticipated Clear Time: 19:24  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 08/05/2009 17:26

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 6  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 08/05/2009   Anticipated Clear Time: 16:00  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 08/05/2009 14:37

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 5  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 08/05/2009   Anticipated Clear Time: 16:00  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 08/05/2009 14:15

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 4  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 08/05/2009   Anticipated Clear Time: 14:31  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 08/05/2009 13:33

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 3  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 08/05/2009   Anticipated Clear Time: 14:00  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 08/05/2009 12:50

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11851   Issue : 2  
  Detected Date: 08/05/2009   Detected Time: 10:57  
  Start Date: 08/05/2009   Start Time: 10:57  
  Anticipated Clear Date: 08/05/2009   Anticipated Clear Time: 12:57  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 08/05/2009 11:29