Broadband Incident Report : CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 11921 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11921		Issue :	3
	Detected Date:	09/05/2009		Detected Time:	20:22
	Start Date:	09/05/2009		Start Time:	20:19
	Anticipated Clear Date:	10/05/2009		Anticipated Clear Time:	01:25
	Incident Headline:	CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 22.14, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01303

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System Time Stamp: 09/05/2009 22:25

Broadband Incident Report : CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 11921 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11921		Issue :	2
	Detected Date:	09/05/2009		Detected Time:	20:22
	Start Date:	09/05/2009		Start Time:	20:19
	Anticipated Clear Date:	09/05/2009		Anticipated Clear Time:	22:31
	Incident Headline:	CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01303

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System Time Stamp: 09/05/2009 21:34

Broadband Incident Report : CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 11921 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11921		Issue :	1
	Detected Date:	09/05/2009		Detected Time:	20:22
	Start Date:	09/05/2009		Start Time:	20:19
	Anticipated Clear Date:	09/05/2009		Anticipated Clear Time:	22:19
	Incident Headline:	CHERITON ADSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01303

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System Time Stamp: 09/05/2009 20:35

Broadband Incident Report : : ESR5 MILTON KEYNES3 : LOSS OF RESILIENCE : Reference 11902 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11902		Issue :	FINAL
	Detected Date:	09/05/2009		Detected Time:	07:07
	Start Date:	09/05/2009		Start Time:	07:03
	Actual Clear Date:	09/05/2009		Actual Clear Time:	07:22
	Incident Headline:	: ESR5 MILTON KEYNES3 : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Software This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 09/05/2009 08:34

Broadband Incident Report : : HG0 FOR LONDON BOROUGH OF NEWHAM ISP : LOSS OF SERVICE : Reference 11898 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11898		Issue :	4
	Detected Date:	09/05/2009		Detected Time:	06:11
	Start Date:	09/05/2009		Start Time:	06:08
	Anticipated Clear Date:	09/05/2009		Anticipated Clear Time:	09:10
	Incident Headline:	: HG0 FOR LONDON BOROUGH OF NEWHAM ISP : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 09/05/2009 08:13

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	FINAL
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Actual Clear Date:	09/05/2009		Actual Clear Time:	01:16
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Cable change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01371

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System Time Stamp: 09/05/2009 04:41

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 9 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	9
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	09/05/2009		Anticipated Clear Time:	04:30
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of -01.16, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 09/05/2009 01:24

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	8
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	09/05/2009		Anticipated Clear Time:	03:30
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 08/05/2009 23:21

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	7
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	08/05/2009		Anticipated Clear Time:	19:24
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 08/05/2009 17:26

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	6
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	08/05/2009		Anticipated Clear Time:	16:00
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 08/05/2009 14:37

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	5
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	08/05/2009		Anticipated Clear Time:	16:00
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 08/05/2009 14:15

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	4
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	08/05/2009		Anticipated Clear Time:	14:31
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 08/05/2009 13:33

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	3
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	08/05/2009		Anticipated Clear Time:	14:00
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 08/05/2009 12:50

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 11851 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11851		Issue :	2
	Detected Date:	08/05/2009		Detected Time:	10:57
	Start Date:	08/05/2009		Start Time:	10:57
	Anticipated Clear Date:	08/05/2009		Anticipated Clear Time:	12:57
	Incident Headline:	STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 08/05/2009 11:29