Thursday, July 28, 2016

Broadband Incident Report : :[PENHOW] MUX LINE CARD : LOSS OF SERVICE : Reference 38049 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38049   Issue : FINAL  
  Detected Date: 27/07/2016   Detected Time: 13:00  
  Start Date: 27/07/2016   Start Time: 12:50  
  Actual Clear Date: 28/07/2016   Actual Clear Time: 01:01  
     
  Incident Headline: :[PENHOW] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01572 01633
 
  Duration: 0 days 12 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 27, 2016

Broadband Incident Report : :[PENHOW] MUX LINE CARD : LOSS OF SERVICE : Reference 38049 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38049   Issue : 1  
  Detected Date: 27/07/2016   Detected Time: 13:00  
  Start Date: 27/07/2016   Start Time: 12:50  
  Anticipated Clear Date: 28/07/2016   Anticipated Clear Time: 13:00  
  Next Update Date: 28/07/2016   Next Update Time: 13:00  
     
  Incident Headline: :[PENHOW] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01572 01633
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, July 26, 2016

Broadband Incident Report : ADSL : MANOR PARK]: MUX 301 : LOSS OF SERVICE : Reference 37632 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37632   Issue : FINAL  
  Detected Date: 26/07/2016   Detected Time: 10:43  
  Start Date: 26/07/2016   Start Time: 10:33  
  Actual Clear Date: 26/07/2016   Actual Clear Time: 13:22  
     
  Incident Headline: ADSL : MANOR PARK]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 13:22 after services were remotely re-routed at Manor Park. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01928
 
  Duration: 0 days 02 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MANOR PARK]: MUX 301 : LOSS OF SERVICE : Reference 37632 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37632   Issue : 2  
  Detected Date: 26/07/2016   Detected Time: 10:43  
  Start Date: 26/07/2016   Start Time: 10:33  
  Anticipated Clear Date: 26/07/2016   Anticipated Clear Time: 14:43  
  Next Update Date: 26/07/2016   Next Update Time: 14:30  
     
  Incident Headline: ADSL : MANOR PARK]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is the child case of IMT37641/16. All further internal updates regarding customer impact and recovery actions will be via that incident  
  Dialling Codes Affected:
01928
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MANOR PARK]: MUX 301 : LOSS OF SERVICE : Reference 37632 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37632   Issue : 1  
  Detected Date: 26/07/2016   Detected Time: 10:43  
  Start Date: 26/07/2016   Start Time: 10:33  
  Anticipated Clear Date: 26/07/2016   Anticipated Clear Time: 14:43  
  Next Update Date: 26/07/2016   Next Update Time: 11:43  
     
  Incident Headline: ADSL :[MANOR PARK]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01928
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, July 25, 2016

Broadband Incident Report : ADSL : COTTERED MUX 301 : LOSS OF SERVICE : Reference 37503 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37503   Issue : FINAL  
  Detected Date: 25/07/2016   Detected Time: 23:38  
  Start Date: 25/07/2016   Start Time: 23:23  
  Actual Clear Date: 25/07/2016   Actual Clear Time: 23:23  
     
  Incident Headline: ADSL : COTTERED MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled. Outage due to Planned work (PW314219).  
  Closure Details: Incident cancelled. Outage due to Planned work (PW314219). BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01763
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTERED MUX 301 : LOSS OF SERVICE : Reference 37503 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37503   Issue : 2  
  Detected Date: 25/07/2016   Detected Time: 23:38  
  Start Date: 25/07/2016   Start Time: 23:23  
  Anticipated Clear Date: 26/07/2016   Anticipated Clear Time: 01:23  
  Next Update Date: 26/07/2016   Next Update Time: 00:38  
     
  Incident Headline: : COTTERED MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTERED MUX 301 : LOSS OF SERVICE : Reference 37503 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37503   Issue : 1  
  Detected Date: 25/07/2016   Detected Time: 23:38  
  Start Date: 25/07/2016   Start Time: 23:23  
  Anticipated Clear Date: 26/07/2016   Anticipated Clear Time: 01:23  
  Next Update Date: 26/07/2016   Next Update Time: 00:38  
     
  Incident Headline: : COTTERED MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.