Monday, February 23, 2009

Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : FINAL  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Actual Clear Date: 23/02/2009   Actual Clear Time: 19:05  
     
  Incident Headline: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change


This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 20:36

Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : 7  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Anticipated Clear Date: 23/02/2009   Anticipated Clear Time: 20:35  
     
  Incident Headline: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 19:37

Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : 6  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Anticipated Clear Date: 23/02/2009   Anticipated Clear Time: 19:23  
     
  Incident Headline: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 18:26

Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : 5  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Anticipated Clear Date: 23/02/2009   Anticipated Clear Time: 18:00  
     
  Incident Headline: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 16:56

Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : 4  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Anticipated Clear Date: 23/02/2009   Anticipated Clear Time: 17:00  
     
  Incident Headline: : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 14:45

Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : 3  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Anticipated Clear Date: 23/02/2009   Anticipated Clear Time: 15:00  
     
  Incident Headline: : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 13:02

Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : 2  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Anticipated Clear Date: 23/02/2009   Anticipated Clear Time: 13:45  
     
  Incident Headline: : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 12:30

Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4287   Issue : 1  
  Detected Date: 23/02/2009   Detected Time: 11:20  
  Start Date: 23/02/2009   Start Time: 11:20  
  Anticipated Clear Date: 23/02/2009   Anticipated Clear Time: 13:20  
     
  Incident Headline: : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0122901524015390176801900
01946015240153901768
 
     

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System Time Stamp: 23/02/2009 12:09

Sunday, February 22, 2009

Broadband Incident Report : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4226   Issue : FINAL  
  Detected Date: 22/02/2009   Detected Time: 00:58  
  Start Date: 22/02/2009   Start Time: 00:42  
  Actual Clear Date: 22/02/2009   Actual Clear Time: 08:15  
     
  Incident Headline: WITHERN MUX 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card reseat.
-----------------------------------
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 22/02/2009 11:21

Broadband Incident Report : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4226   Issue : 8  
  Detected Date: 22/02/2009   Detected Time: 00:58  
  Start Date: 22/02/2009   Start Time: 00:42  
  Anticipated Clear Date: 22/02/2009   Anticipated Clear Time: 11:15  
     
  Incident Headline: WITHERN MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details:
Latest Update: Service has been restored as of 08:15, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 22/02/2009 08:53

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4226   Issue : 7  
  Detected Date: 22/02/2009   Detected Time: 00:58  
  Start Date: 22/02/2009   Start Time: 00:42  
  Anticipated Clear Date: 22/02/2009   Anticipated Clear Time: 08:22  
     
  Incident Headline: : WITHERN MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 22/02/2009 07:24

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4226   Issue : 6  
  Detected Date: 22/02/2009   Detected Time: 00:58  
  Start Date: 22/02/2009   Start Time: 00:42  
  Anticipated Clear Date: 22/02/2009   Anticipated Clear Time: 08:08  
     
  Incident Headline: : WITHERN MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 22/02/2009 07:11

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4226   Issue : 5  
  Detected Date: 22/02/2009   Detected Time: 00:58  
  Start Date: 22/02/2009   Start Time: 00:42  
  Anticipated Clear Date: 22/02/2009   Anticipated Clear Time: 07:30  
     
  Incident Headline: : WITHERN MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 22/02/2009 06:21

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4226   Issue : 4  
  Detected Date: 22/02/2009   Detected Time: 00:58  
  Start Date: 22/02/2009   Start Time: 00:42  
  Anticipated Clear Date: 22/02/2009   Anticipated Clear Time: 06:15  
     
  Incident Headline: : WITHERN MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 22/02/2009 05:16