Broadband Incident Report : FILEY DSL 101 : LOSS OF SERVICE : Reference 30583 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30583		Issue :	FINAL
	Detected Date:	08/12/2007		Detected Time:	23:06
	Start Date:	08/12/2007		Start Time:	22:56
	Actual Clear Date:	08/12/2007		Actual Clear Time:	23:16
	Incident Headline:	FILEY DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been auto restored This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 08/12/2007 23:22

Broadband Incident Report : FILEY DSL 101 : LOSS OF SERVICE : Reference 30583 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30583		Issue :	1
	Detected Date:	08/12/2007		Detected Time:	23:06
	Start Date:	08/12/2007		Start Time:	22:56
	Anticipated Clear Date:	09/12/2007		Anticipated Clear Time:	00:56
	Incident Headline:	FILEY DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 08/12/2007 23:18

Broadband Incident Report : SHIREBROOK DSL 101 : LOSS OF SERVICE : Reference 30538 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30538		Issue :	FINAL
	Detected Date:	08/12/2007		Detected Time:	00:41
	Start Date:	08/12/2007		Start Time:	00:39
	Actual Clear Date:	08/12/2007		Actual Clear Time:	03:50
	Incident Headline:	SHIREBROOK DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 08/12/2007 04:01

Broadband Incident Report : SHIREBROOK DSL 101 : LOSS OF SERVICE : Reference 30538 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30538		Issue :	1
	Detected Date:	08/12/2007		Detected Time:	00:41
	Start Date:	08/12/2007		Start Time:	00:39
	Anticipated Clear Date:	08/12/2007		Anticipated Clear Time:	03:02
	Incident Headline:	SHIREBROOK DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 08/12/2007 02:05

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW063684 Standard - (MID 9288205)

BT Wholesale - Broadband Planned Works

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07/12/2007 14:24
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Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW063684

Planned duration details:

Planned start: 11/12/2007 05:30

Planned finish: 11/12/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

***PLEASE NOTE - DATE CHANGED*** This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 2 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW067041 Emergency - (MID 9286811)

BT Wholesale - Broadband Planned Works

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07/12/2007 08:44
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Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW067041

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW067041 Emergency - (MID 9287129)

BT Wholesale - Broadband Planned Works

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07/12/2007 08:49
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW067041

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW067041 Emergency - (MID 9286516)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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07/12/2007 08:44
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Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW067041

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067065 Emergency - (MID 9284325)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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06/12/2007 16:19
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067065

Planned duration details:

Planned start: 07/12/2007 00:00

Planned finish: 07/12/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

***EMERGENCY***The Planned Engineering Work is required on the Broadband Nodes for completion of fault investigation.. There will be an outage to End-Users of approximately 2 hours within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067041 Emergency - (MID 9282757)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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06/12/2007 13:19
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067041

Planned duration details:

Planned start: 07/12/2007 05:30

Planned finish: 07/12/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066831 Standard - (MID 9278065)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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05/12/2007 15:45
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066831

Planned duration details:

Planned start: 10/01/2008 06:15

Planned finish: 10/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066690 Standard - (MID 9277697)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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05/12/2007 15:34
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066690

Planned duration details:

Planned start: 10/01/2008 02:00

Planned finish: 10/01/2008 02:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 30 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066863 Standard - (MID 9277161)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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05/12/2007 15:22
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066863

Planned duration details:

Planned start: 09/01/2008 06:15

Planned finish: 09/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066848 Standard - (MID 9275973)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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05/12/2007 14:13
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066848

Planned duration details:

Planned start: 08/01/2008 06:15

Planned finish: 08/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	FINAL
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Actual Clear Date:	05/12/2007		Actual Clear Time:	13:40
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 05/12/2007 14:06

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	9
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	15:00
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
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System Time Stamp: 05/12/2007 13:29

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	8
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	14:00
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
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System Time Stamp: 05/12/2007 12:24

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	7
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	13:00
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/12/2007 11:35

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	6
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	13:00
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/12/2007 10:44

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	5
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	11:00
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 05/12/2007 09:56

Broadband Incident Report : : HOMEGATEWAY 0 FOR LONDON BOROUGH OF HAVERING : LOSS OF SERVICE : Reference 30272 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30272		Issue :	1
	Detected Date:	05/12/2007		Detected Time:	08:53
	Start Date:	05/12/2007		Start Time:	08:52
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	10:52
	Incident Headline:	: HOMEGATEWAY 0 FOR LONDON BOROUGH OF HAVERING : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Details of affected end users can be found on Broadband Customer Reporting. or Due to the nature of this incident we are currently unable to identify any affected End Users. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 05/12/2007 09:05

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	4
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	10:00
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 05/12/2007 08:56

Broadband Incident Report : SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE : Reference 30261 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	3
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	09:31
	Incident Headline:	SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD MUX 102 AND LONGFRAMLINGTON MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 05/12/2007 08:37

Broadband Incident Report : SHEFFORD mux 102 AND LONGFRAMLINGTON mux 101 : LOSS OF SERVICE : Reference 30261 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30261		Issue :	2
	Detected Date:	05/12/2007		Detected Time:	05:35
	Start Date:	05/12/2007		Start Time:	05:27
	Anticipated Clear Date:	05/12/2007		Anticipated Clear Time:	08:31
	Incident Headline:	SHEFFORD mux 102 AND LONGFRAMLINGTON mux 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs SHEFFORD mux 102 AND LONGFRAMLINGTON mux 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 05/12/2007 07:35