Thursday, February 28, 2013

Broadband Incident Report : : ERX 11 BIRMINGHAM3 : DEGRADED SERVICE : Reference 11620 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11620   Issue : FINAL  
  Detected Date: 28/02/2013   Detected Time: 11:13  
  Start Date: 28/02/2013   Start Time: 11:11  
  Actual Clear Date: 28/02/2013   Actual Clear Time: 12:18  
     
  Incident Headline: : ERX 11 BIRMINGHAM3 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Remote actions have taken place at 12:18 to restore access to the web pages. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201204012120012121012123
012124012125012126012145012160
0121730121740121780123901270
0129101299013270138401386
0143201443014520145301455
0149501509015270153801543
0154401559015640156801570
0159101598016080163301643
0165001654016560166401782
0178501788017890179201832
0185801873019020190501939
019480197001974019940247623
02476420247646024764702476690247767
02920230292036029206602920750292076
02920770292079029208002920840292085
02920860292088LLCM0LLEM0LLSW0
02920860292088
 
  Duration: 0 days 01 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : FINAL  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Actual Clear Date: 28/02/2013   Actual Clear Time: 09:03  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 09:03 after loop testing performed alarms cleared.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01928
 
  Duration: 0 days 15 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : FINAL  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: MSIP and ADSL operational teams still seeing errors. Testing ongoing to establish the route cause. Estimated time of restoration not yet known. Next update will be at 09:15
 
  Dialling Codes Affected:
01928
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : FINAL  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Actual Clear Date: 28/02/2013   Actual Clear Time: 06:45  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was fully restored at 06:45 following the succesful change of SDH Transmission card at Manor Park. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01928
 
  Duration: 0 days 13 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : 9  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Anticipated Clear Date: 28/02/2013   Anticipated Clear Time: 08:30  
  Next Update Date: 28/02/2013   Next Update Time: 07:40  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a Degraded Broadband service.


 
  Progress Details: The spare and the engineer has arrived onsite and he is currently cooping with the operational team, performing the SDH Transmission card change.  
  Dialling Codes Affected:
01928
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : 8  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Anticipated Clear Date: 28/02/2013   Anticipated Clear Time: 07:30  
  Next Update Date: 28/02/2013   Next Update Time: 05:00  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The hardware change on the SDH Transmission equipment has failed to restore service and a further optic card has been ordered. The estimated delivery time is 05:45.  
  Dialling Codes Affected:
01928
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : 7  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Anticipated Clear Date: 28/02/2013   Anticipated Clear Time: 03:30  
  Next Update Date: 28/02/2013   Next Update Time: 02:30  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The earlier ordered spare was delayed in delivery, however it has now arrrived and the engineer is performing the card change.
 
  Dialling Codes Affected:
01928
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 27, 2013

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : 6  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Anticipated Clear Date: 28/02/2013   Anticipated Clear Time: 01:30  
  Next Update Date: 28/02/2013   Next Update Time: 01:15  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer is onsite at Manor Park cooping with the SDH Transmission team in performing the card change. Next update will be at 01:15.  
  Dialling Codes Affected:
01928
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : 5  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Anticipated Clear Date: 27/02/2013   Anticipated Clear Time: 23:27  
  Next Update Date: 27/02/2013   Next Update Time: 23:55  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault proved to SDH equipment. Spare due onsite at 23:20. Next update 23:55.  
  Dialling Codes Affected:
01928
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE : Reference 11554 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11554   Issue : FINAL  
  Detected Date: 27/02/2013   Detected Time: 16:34  
  Start Date: 27/02/2013   Start Time: 16:34  
  Actual Clear Date: 27/02/2013   Actual Clear Time: 17:54  
     
  Incident Headline: : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Customers reported intermittant problems accessing web pages. Technical bridge still in progress. There have been no further customer reports following a software reload which improved the end-user experience at 17:54. As a precaution spares due to arrive on site at 22:20 and 01:50. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201204012120012121012123
012124012125012126012145012160
0121730121740121780123901270
0129101299013270138401386
0143201443014520145301455
0149501509015270153801543
0154401559015640156801570
0159101598016080163301643
0165001654016560166401782
0178501788017890179201832
0185801873019020190501939
019480197001974019940247623
02476420247646024764702476690247767
02920230292036029206602920750292076
02920770292079029208002920840292085
02920860292088LLCM0LLEM0LLSW0
02920860292088
 
  Duration: 0 days 01 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : 4  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Anticipated Clear Date: 27/02/2013   Anticipated Clear Time: 21:25  
  Next Update Date: 27/02/2013   Next Update Time: 21:40  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer co-op from site indicates transmission failure. Further task being raised for investigation from transmission equipment. Next update 21:40.  
  Dialling Codes Affected:
01928
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11556   Issue : 3  
  Detected Date: 27/02/2013   Detected Time: 17:09  
  Start Date: 27/02/2013   Start Time: 17:09  
  Anticipated Clear Date: 27/02/2013   Anticipated Clear Time: 21:16  
  Next Update Date: 27/02/2013   Next Update Time: 20:30  
     
  Incident Headline: : MANOR PARK MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer now on site investigating cause of the failure. Root cause of the incident and estimated time of repair is not known at present. Next update will be at 20:30.
 
  Dialling Codes Affected:
01928
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE : Reference 11554 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11554   Issue : 4  
  Detected Date: 27/02/2013   Detected Time: 16:34  
  Start Date: 27/02/2013   Start Time: 16:34  
  Anticipated Clear Date: 28/02/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 27/02/2013   Next Update Time: 21:00  
     
  Incident Headline: : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Card reload appeares to have improved the end-user experience. The vendor has been engaged and requested to provide next course of action in advance of the arrival of the cards, which are due at 22:20 and 01:50. Next update 21:00.  
  Dialling Codes Affected:
0116201204012120012121012123
012124012125012126012145012160
0121730121740121780123901270
0129101299013270138401386
0143201443014520145301455
0149501509015270153801543
0154401559015640156801570
0159101598016080163301643
0165001654016560166401782
0178501788017890179201832
0185801873019020190501939
019480197001974019940247623
02476420247646024764702476690247767
02920230292036029206602920750292076
02920770292079029208002920840292085
02920860292088LLCM0LLEM0LLSW0
02920860292088
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.