Saturday, February 7, 2009

Broadband Incident Report : : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE : Reference 2626 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2626   Issue : FINAL  
  Detected Date: 07/02/2009   Detected Time: 12:49  
  Start Date: 07/02/2009   Start Time: 12:46  
  Actual Clear Date: 07/02/2009   Actual Clear Time: 13:15  
     
  Incident Headline: : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01920
 
     

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System Time Stamp: 07/02/2009 13:37

Broadband Incident Report : : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE : Reference 2626 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2626   Issue : 3  
  Detected Date: 07/02/2009   Detected Time: 12:49  
  Start Date: 07/02/2009   Start Time: 12:46  
  Anticipated Clear Date: 07/02/2009   Anticipated Clear Time: 14:46  
     
  Incident Headline: : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored, we are now monitoring for stability.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01920
 
     

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System Time Stamp: 07/02/2009 13:21

Broadband Incident Report : : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE : Reference 2626 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2626   Issue : 2  
  Detected Date: 07/02/2009   Detected Time: 12:49  
  Start Date: 07/02/2009   Start Time: 12:46  
  Anticipated Clear Date: 07/02/2009   Anticipated Clear Time: 14:46  
     
  Incident Headline: : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01920
 
     

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System Time Stamp: 07/02/2009 13:10

Broadband Incident Report : : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE : Reference 2626 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2626   Issue : 1  
  Detected Date: 07/02/2009   Detected Time: 12:49  
  Start Date: 07/02/2009   Start Time: 12:46  
  Anticipated Clear Date: 07/02/2009   Anticipated Clear Time: 14:46  
     
  Incident Headline: : WARE MUX 101 & STANSTEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01920
 
     

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System Time Stamp: 07/02/2009 13:04

Friday, February 6, 2009

****SPAM:6.4**** Broadband Incident Report : EDINBURGH ATM NODE 6 : PARTIAL LOSS OF SERVICE : Reference 2570 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2570   Issue : FINAL  
  Detected Date: 06/02/2009   Detected Time: 13:24  
  Start Date: 06/02/2009   Start Time: 13:24  
  Actual Clear Date: 06/02/2009   Actual Clear Time: 13:38  
     
  Incident Headline: EDINBURGH ATM NODE 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure

-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01207012500125901294013122
013126013146013147013152013153
0131550131620131650132401330
01360013820138301388014133
014134014135014141014153014156
014157014158014161014163014164
014181014184014187014188014189
014193014194014360146501501
0150501540015600156901620
016980176801786019151019152
019155019158028308302890280289038
02890660289068028909402891850289263
125970289185
 
     

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System Time Stamp: 06/02/2009 13:54

Thursday, February 5, 2009

Broadband Incident Report : : 20 MUXS : LOSS OF MANAGEMENT : Reference 2483 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2483   Issue : FINAL  
  Detected Date: 05/02/2009   Detected Time: 11:21  
  Start Date: 05/02/2009   Start Time: 03:22  
  Actual Clear Date: 05/02/2009   Actual Clear Time: 12:48  
     
  Incident Headline: : 20 MUXS : LOSS OF MANAGEMENT  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 05/02/2009 14:12

Broadband Incident Report : 20 MUXS : LOSS OF MANAGEMENT : Reference 2483 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2483   Issue : 2  
  Detected Date: 05/02/2009   Detected Time: 11:21  
  Start Date: 05/02/2009   Start Time: 03:22  
  Anticipated Clear Date: 05/02/2009   Anticipated Clear Time: 14:00  
     
  Incident Headline: 20 MUXS : LOSS OF MANAGEMENT  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored, we are now monitoring for stability.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 05/02/2009 12:57

Broadband Incident Report : : 20 MUX's : LOSS OF MANAGEMENT : Reference 2483 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2483   Issue : 1  
  Detected Date: 05/02/2009   Detected Time: 11:21  
  Start Date: 05/02/2009   Start Time: 03:22  
  Anticipated Clear Date: 05/02/2009   Anticipated Clear Time: 13:30  
     
  Incident Headline: : 20 MUX's : LOSS OF MANAGEMENT  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 05/02/2009 11:32

Wednesday, February 4, 2009

Broadband Incident Report : : TULNACROSS MUX 101 : LOSS OF SERVICE : Reference 2437 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2437   Issue : FINAL  
  Detected Date: 04/02/2009   Detected Time: 17:35  
  Start Date: 04/02/2009   Start Time: 16:46  
  Actual Clear Date: 04/02/2009   Actual Clear Time: 21:15  
     
  Incident Headline: : TULNACROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Power Cycle

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0288675
 
     

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System Time Stamp: 04/02/2009 21:35

Broadband Incident Report : : TULNACROSS MUX 101 : LOSS OF SERVICE : Reference 2437 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2437   Issue : 4  
  Detected Date: 04/02/2009   Detected Time: 17:35  
  Start Date: 04/02/2009   Start Time: 16:46  
  Anticipated Clear Date: 04/02/2009   Anticipated Clear Time: 22:35  
     
  Incident Headline: : TULNACROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0288675
 
     

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System Time Stamp: 04/02/2009 20:59

Broadband Incident Report : : TULNACROSS MUX 101 : LOSS OF SERVICE : Reference 2437 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2437   Issue : 3  
  Detected Date: 04/02/2009   Detected Time: 17:35  
  Start Date: 04/02/2009   Start Time: 16:46  
  Anticipated Clear Date: 04/02/2009   Anticipated Clear Time: 21:30  
     
  Incident Headline: : TULNACROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0288675
 
     

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System Time Stamp: 04/02/2009 20:05

Broadband Incident Report : : TULNACROSS MUX 101 : LOSS OF SERVICE : Reference 2437 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2437   Issue : 2  
  Detected Date: 04/02/2009   Detected Time: 17:35  
  Start Date: 04/02/2009   Start Time: 16:46  
  Anticipated Clear Date: 04/02/2009   Anticipated Clear Time: 20:15  
     
  Incident Headline: : TULNACROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0288675
 
     

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System Time Stamp: 04/02/2009 19:08

Broadband Incident Report : : TULNACROSS MUX 101 : LOSS OF SERVICE : Reference 2437 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2437   Issue : 1  
  Detected Date: 04/02/2009   Detected Time: 17:35  
  Start Date: 04/02/2009   Start Time: 16:46  
  Anticipated Clear Date: 04/02/2009   Anticipated Clear Time: 18:46  
     
  Incident Headline: : TULNACROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0288675
 
     

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System Time Stamp: 04/02/2009 17:41

Monday, February 2, 2009

Broadband Incident Report : : STRICHEN MUX 101 : DEGRADED SERVICE : Reference 2204 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2204   Issue : FINAL  
  Detected Date: 02/02/2009   Detected Time: 05:10  
  Start Date: 02/02/2009   Start Time: 05:09  
  Actual Clear Date: 02/02/2009   Actual Clear Time: 18:40  
     
  Incident Headline: : STRICHEN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01771
 
     

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System Time Stamp: 02/02/2009 19:05