Thursday, February 27, 2014

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7726   Issue : FINAL  
  Detected Date: 27/02/2014   Detected Time: 13:11  
  Start Date: 27/02/2014   Start Time: 13:08  
  Actual Clear Date: 27/02/2014   Actual Clear Time: 14:54  
     
  Incident Headline: : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 14:54. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01371
 
  Duration: 0 days 01 hours 46 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7726   Issue : 3  
  Detected Date: 27/02/2014   Detected Time: 13:11  
  Start Date: 27/02/2014   Start Time: 13:08  
  Anticipated Clear Date: 27/02/2014   Anticipated Clear Time: 17:15  
  Next Update Date: 27/02/2014   Next Update Time: 16:40  
     
  Incident Headline: : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Transmission and power engineers en route to sites, estimated time of arrival 15:10. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01371
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7726   Issue : 2  
  Detected Date: 27/02/2014   Detected Time: 13:11  
  Start Date: 27/02/2014   Start Time: 13:08  
  Anticipated Clear Date: 27/02/2014   Anticipated Clear Time: 17:15  
  Next Update Date: 27/02/2014   Next Update Time: 15:15  
     
  Incident Headline: : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Upgraded to P1 due to customer impact. Please not change of headline and change in impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.

 
  Dialling Codes Affected:
01371
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.