Saturday, March 15, 2014

Broadband Incident Report : : MELLIS MSAN 301 : LOSS OF SERVICE : Reference 9612 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9612   Issue : 4  
  Detected Date: 15/03/2014   Detected Time: 15:42  
  Start Date: 15/03/2014   Start Time: 15:42  
  Anticipated Clear Date: 15/03/2014   Anticipated Clear Time: 21:55  
  Next Update Date: 15/03/2014   Next Update Time: 21:55  
     
  Incident Headline: : MELLIS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Previous thoughts that this is transmission have been ruled out. Further engineer being tasked to site, 21.55. A Precision Test Officer is being tasked to site, as a parallel action, no ETA known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01379
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MSAN 301 : LOSS OF SERVICE : Reference 9612 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9612   Issue : 3  
  Detected Date: 15/03/2014   Detected Time: 15:42  
  Start Date: 15/03/2014   Start Time: 15:42  
  Anticipated Clear Date: 15/03/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 15/03/2014   Next Update Time: 20:00  
     
  Incident Headline: : MELLIS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved out of Mellis and the engineer is now en route to Diss to provide further co-op for the transmission team. ETA 18:15. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01379
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MSAN 301 : LOSS OF SERVICE : Reference 9612 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9612   Issue : 2  
  Detected Date: 15/03/2014   Detected Time: 15:42  
  Start Date: 15/03/2014   Start Time: 15:42  
  Anticipated Clear Date: 15/03/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 15/03/2014   Next Update Time: 18:00  
     
  Incident Headline: : MELLIS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site and is expected to arrive for 17:00. Spares order is due for delivery at 19:40. No transmission issues found. Next update will be issued once the engineer has completed his investigations or sooner should there be a significant development  
  Dialling Codes Affected:
01379
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MSAN 301 : LOSS OF SERVICE : Reference 9612 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9612   Issue : 1  
  Detected Date: 15/03/2014   Detected Time: 15:42  
  Start Date: 15/03/2014   Start Time: 15:42  
  Anticipated Clear Date: 15/03/2014   Anticipated Clear Time: 19:00  
  Next Update Date: 15/03/2014   Next Update Time: 17:00  
     
  Incident Headline: : MELLIS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01379
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, March 14, 2014

Broadband Incident Report : : GREAT BARTON MUX 101 : LOSS OF SERVICE : Reference 9426 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9426   Issue : FINAL  
  Detected Date: 14/03/2014   Detected Time: 01:47  
  Start Date: 14/03/2014   Start Time: 01:43  
  Actual Clear Date: 14/03/2014   Actual Clear Time: 03:23  
     
  Incident Headline: : GREAT BARTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03:23 after a hardware change at Cambridge. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01284
 
  Duration: 0 days 01 hours 40 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT BARTON MUX 101 : LOSS OF SERVICE : Reference 9426 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9426   Issue : 2  
  Detected Date: 14/03/2014   Detected Time: 01:47  
  Start Date: 14/03/2014   Start Time: 01:43  
  Anticipated Clear Date: 14/03/2014   Anticipated Clear Time: 05:40  
  Next Update Date: 14/03/2014   Next Update Time: 04:10  
     
  Incident Headline: : GREAT BARTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause of this incident has been proved to a hardware failure at Cambridge. Replacement hardware already on site. Engineer en route to site, ETA 03:05. Estimated time of restoration 04:10. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01284
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT BARTON MUX 101 : LOSS OF SERVICE : Reference 9426 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9426   Issue : 1  
  Detected Date: 14/03/2014   Detected Time: 01:47  
  Start Date: 14/03/2014   Start Time: 01:43  
  Anticipated Clear Date: 14/03/2014   Anticipated Clear Time: 05:40  
  Next Update Date: 14/03/2014   Next Update Time: 03:40  
     
  Incident Headline: : GREAT BARTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01284
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 13, 2014

Broadband Incident Report : : EDINBURGH NODE 12035 : PARTIAL LOSS OF SERVICE : Reference 9406 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9406   Issue : FINAL  
  Detected Date: 13/03/2014   Detected Time: 19:58  
  Start Date: 13/03/2014   Start Time: 19:58  
  Actual Clear Date: 13/03/2014   Actual Clear Time: 20:47  
     
  Incident Headline: : EDINBURGH NODE 12035 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 20:40 after a hardware change at Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401236012920133301343
01358013600138801408014155
01416301471014790150101540
0154601577015950162001651
016740183501851019137019141
0191430191520194702825820287083
0288952028903502890420289059
 
  Duration: 0 days 00 hours 49 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FITTLEWORTH MUX 101 : LOSS OF SERVICE : Reference 9335 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9335   Issue : FINAL  
  Detected Date: 13/03/2014   Detected Time: 10:42  
  Start Date: 13/03/2014   Start Time: 10:42  
  Actual Clear Date: 13/03/2014   Actual Clear Time: 20:17  
     
  Incident Headline: : FITTLEWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 20:17 after fibres were re-spliced at Fittleworth exchange. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01798
 
  Duration: 0 days 09 hours 35 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12035 : PARTIAL LOSS OF SERVICE : Reference 9406 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9406   Issue : 1  
  Detected Date: 13/03/2014   Detected Time: 19:58  
  Start Date: 13/03/2014   Start Time: 19:58  
  Anticipated Clear Date: 14/03/2014   Anticipated Clear Time: 01:00  
  Next Update Date: 13/03/2014   Next Update Time: 21:30  
     
  Incident Headline: : EDINBURGH NODE 12035 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0122401236012920133301343
01358013600138801408014155
01416301471014790150101540
0154601577015950162001651
016740183501851019137019141
0191430191520194702825820287083
0288952028903502890420289059
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FITTLEWORTH MUX 101 : LOSS OF SERVICE : Reference 9335 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9335   Issue : 5  
  Detected Date: 13/03/2014   Detected Time: 10:42  
  Start Date: 13/03/2014   Start Time: 10:42  
  Anticipated Clear Date: 13/03/2014   Anticipated Clear Time: 21:30  
  Next Update Date: 13/03/2014   Next Update Time: 21:30  
     
  Incident Headline: : FITTLEWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision Test Officer is on site at Fittleworth exchange and is measuring a fault 22 metres away from the equipment. He is now attempting to rectify the fault. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FITTLEWORTH MUX 101 : LOSS OF SERVICE : Reference 9335 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9335   Issue : 4  
  Detected Date: 13/03/2014   Detected Time: 10:42  
  Start Date: 13/03/2014   Start Time: 10:42  
  Anticipated Clear Date: 13/03/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 13/03/2014   Next Update Time: 19:45  
     
  Incident Headline: : FITTLEWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Precision Test Officer is now on site completing further investigations. Next update will be issued when the fault has been located.  
  Dialling Codes Affected:
01798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FITTLEWORTH MUX 101 : LOSS OF SERVICE : Reference 9335 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9335   Issue : 3  
  Detected Date: 13/03/2014   Detected Time: 10:42  
  Start Date: 13/03/2014   Start Time: 10:42  
  Anticipated Clear Date: 13/03/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 13/03/2014   Next Update Time: 15:45  
     
  Incident Headline: : FITTLEWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has visited Fittleworth and Pullborough and identified a fibre fault. A precision test officer is being tasked to site to investigate further. Next update will be issued once Precision test officer is on site and has located fault.  
  Dialling Codes Affected:
01798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.