Saturday, April 16, 2016

Broadband Incident Report : ADSL :[DUTTON DIFFETH]: MUX 302 : LOSS OF SERVICE : Reference 17984 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17984   Issue : FINAL  
  Detected Date: 16/04/2016   Detected Time: 11:20  
  Start Date: 16/04/2016   Start Time: 11:14  
  Actual Clear Date: 16/04/2016   Actual Clear Time: 12:32  
     
  Incident Headline: ADSL :[DUTTON DIFFETH]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01978
 
  Duration: 0 days 01 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PIPE GATE]: MUX 301 : LOSS OF SERVICE : Reference 18004 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18004   Issue : FINAL  
  Detected Date: 16/04/2016   Detected Time: 11:23  
  Start Date: 16/04/2016   Start Time: 11:16  
  Actual Clear Date: 16/04/2016   Actual Clear Time: 12:32  
     
  Incident Headline: ADSL :[PIPE GATE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01630 To Fo
 
  Duration: 0 days 01 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE : Reference 18002 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18002   Issue : FINAL  
  Detected Date: 16/04/2016   Detected Time: 11:23  
  Start Date: 16/04/2016   Start Time: 11:16  
  Actual Clear Date: 16/04/2016   Actual Clear Time: 12:32  
     
  Incident Headline: ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01691
 
  Duration: 0 days 01 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ACTON BURNELL]: MUX 301 : LOSS OF SERVICE : Reference 18010 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18010   Issue : FINAL  
  Detected Date: 16/04/2016   Detected Time: 11:24  
  Start Date: 16/04/2016   Start Time: 11:15  
  Actual Clear Date: 16/04/2016   Actual Clear Time: 12:32  
     
  Incident Headline: ADSL :[ACTON BURNELL]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01694
 
  Duration: 0 days 01 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HAMPTON HEATH]: MUX 101 : LOSS OF SERVICE : Reference 17968 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17968   Issue : FINAL  
  Detected Date: 16/04/2016   Detected Time: 11:19  
  Start Date: 16/04/2016   Start Time: 11:15  
  Actual Clear Date: 16/04/2016   Actual Clear Time: 12:32  
     
  Incident Headline: ADSL :[HAMPTON HEATH]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01948
 
  Duration: 0 days 01 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE : Reference 18002 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18002   Issue : 1  
  Detected Date: 16/04/2016   Detected Time: 11:23  
  Start Date: 16/04/2016   Start Time: 11:16  
  Anticipated Clear Date: 16/04/2016   Anticipated Clear Time: 15:23  
  Next Update Date: 16/04/2016   Next Update Time: 12:23  
     
  Incident Headline: ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01691
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PIPE GATE]: MUX 301 : LOSS OF SERVICE : Reference 18004 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18004   Issue : 1  
  Detected Date: 16/04/2016   Detected Time: 11:23  
  Start Date: 16/04/2016   Start Time: 11:16  
  Anticipated Clear Date: 16/04/2016   Anticipated Clear Time: 15:23  
  Next Update Date: 16/04/2016   Next Update Time: 12:23  
     
  Incident Headline: ADSL :[PIPE GATE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01630 To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ACTON BURNELL]: MUX 301 : LOSS OF SERVICE : Reference 18010 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18010   Issue : 1  
  Detected Date: 16/04/2016   Detected Time: 11:24  
  Start Date: 16/04/2016   Start Time: 11:15  
  Anticipated Clear Date: 16/04/2016   Anticipated Clear Time: 15:24  
  Next Update Date: 16/04/2016   Next Update Time: 12:24  
     
  Incident Headline: ADSL :[ACTON BURNELL]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01694
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUTTON DIFFETH]: MUX 302 : LOSS OF SERVICE : Reference 17984 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17984   Issue : 1  
  Detected Date: 16/04/2016   Detected Time: 11:20  
  Start Date: 16/04/2016   Start Time: 11:14  
  Anticipated Clear Date: 16/04/2016   Anticipated Clear Time: 15:20  
  Next Update Date: 16/04/2016   Next Update Time: 12:20  
     
  Incident Headline: ADSL :[DUTTON DIFFETH]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01978
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HAMPTON HEATH]: MUX 101 : LOSS OF SERVICE : Reference 17968 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17968   Issue : 1  
  Detected Date: 16/04/2016   Detected Time: 11:19  
  Start Date: 16/04/2016   Start Time: 11:15  
  Anticipated Clear Date: 16/04/2016   Anticipated Clear Time: 15:19  
  Next Update Date: 16/04/2016   Next Update Time: 12:19  
     
  Incident Headline: ADSL :[HAMPTON HEATH]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01948
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 17918 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17918   Issue : FINAL  
  Detected Date: 16/04/2016   Detected Time: 01:31  
  Start Date: 16/04/2016   Start Time: 01:19  
  Actual Clear Date: 16/04/2016   Actual Clear Time: 01:19  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled. No failure on BT network, failure is due to a local power outage.  
  Closure Details: Incident cancelled. No failure on BT network, failure is due to a local power outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 17918 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17918   Issue : 2  
  Detected Date: 16/04/2016   Detected Time: 01:31  
  Start Date: 16/04/2016   Start Time: 01:19  
  Anticipated Clear Date: 16/04/2016   Anticipated Clear Time: 05:19  
  Next Update Date: 16/04/2016   Next Update Time: 04:47  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note - incident upgraded to P1. Investigations confirm there is no power outage on site and the transmission path has been checked and confirmed as good. An engineer is being tasked to site to investigate the node, ETA to follow. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 17919 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17919   Issue : FINAL  
  Detected Date: 16/04/2016   Detected Time: 01:32  
  Start Date: 16/04/2016   Start Time: 01:19  
  Actual Clear Date: 16/04/2016   Actual Clear Time: 01:19  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled. This is a duplicate incident, please refer to IMT17918/16 for further updates.  
  Closure Details: Incident cancelled. This is a duplicate incident, please refer to IMT17918/16 for further updates. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.