Saturday, October 25, 2008

Broadband Incident Report : ORKNEY ISLANDS 6 MULTIPLEXERS : LOSS OF SERVICE : Reference 25722 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25722   Issue : 7  
  Detected Date: 24/10/2008   Detected Time: 22:04  
  Start Date: 24/10/2008   Start Time: 22:04  
  Anticipated Clear Date: 27/10/2008   Anticipated Clear Time: 14:00  
     
  Incident Headline: ORKNEY ISLANDS 6 MULTIPLEXERS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on site. Spares required from mainland, currently no ferries or flights due to severe weather.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
015950169101857
 
     

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System Time Stamp: 25/10/2008 16:52

Broadband Incident Report : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE : Reference 25722 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25722   Issue : 6  
  Detected Date: 24/10/2008   Detected Time: 22:04  
  Start Date: 24/10/2008   Start Time: 22:04  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 20:00  
     
  Incident Headline: FAIR ISLE VARIOUS MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
015950169101857
 
     

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System Time Stamp: 25/10/2008 14:47

Broadband Incident Report : KETTERING MUX 102 : LOSS OF SERVICE : Reference 25751 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25751   Issue : FINAL  
  Detected Date: 25/10/2008   Detected Time: 10:54  
  Start Date: 25/10/2008   Start Time: 10:51  
  Actual Clear Date: 25/10/2008   Actual Clear Time: 11:23  
     
  Incident Headline: KETTERING MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to a Data Fault
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01536
 
     

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System Time Stamp: 25/10/2008 11:34

Broadband Incident Report : KETTERING MUX 102 : LOSS OF SERVICE : Reference 25751 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25751   Issue : 1  
  Detected Date: 25/10/2008   Detected Time: 10:54  
  Start Date: 25/10/2008   Start Time: 10:51  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 12:51  
     
  Incident Headline: KETTERING MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01536
 
     

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System Time Stamp: 25/10/2008 10:59

Broadband Incident Report : KETTERING MUX 102 : LOSS OF SERVICE : Reference 25739 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25739   Issue : FINAL  
  Detected Date: 25/10/2008   Detected Time: 06:28  
  Start Date: 25/10/2008   Start Time: 06:27  
  Actual Clear Date: 25/10/2008   Actual Clear Time: 09:34  
     
  Incident Headline: KETTERING MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01536
 
     

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System Time Stamp: 25/10/2008 09:46

Broadband Incident Report : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE : Reference 25722 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25722   Issue : 5  
  Detected Date: 24/10/2008   Detected Time: 22:04  
  Start Date: 24/10/2008   Start Time: 22:04  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 18:00  
     
  Incident Headline: FAIR ISLE VARIOUS MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site. Travel delayed by severe weather in area.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0159501857
 
     

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System Time Stamp: 25/10/2008 09:37

Broadband Incident Report : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE : Reference 25722 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25722   Issue : 4  
  Detected Date: 24/10/2008   Detected Time: 22:04  
  Start Date: 24/10/2008   Start Time: 22:04  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 12:00  
     
  Incident Headline: FAIR ISLE VARIOUS MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0159501857
 
     

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System Time Stamp: 25/10/2008 07:37

Broadband Incident Report : : KETTERING MUX 102 : LOSS OF SERVICE : Reference 25739 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25739   Issue : 1  
  Detected Date: 25/10/2008   Detected Time: 06:28  
  Start Date: 25/10/2008   Start Time: 06:27  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 08:27  
     
  Incident Headline: : KETTERING MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01536
 
     

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System Time Stamp: 25/10/2008 07:34

Friday, October 24, 2008

Broadband Incident Report : : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE : Reference 25722 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25722   Issue : 3  
  Detected Date: 24/10/2008   Detected Time: 22:04  
  Start Date: 24/10/2008   Start Time: 22:04  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 07:00  
     
  Incident Headline: : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site. Next ferry 07:20 25/10/08
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0159501857
 
     

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System Time Stamp: 24/10/2008 23:39

Broadband Incident Report : : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE : Reference 25722 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25722   Issue : 2  
  Detected Date: 24/10/2008   Detected Time: 22:04  
  Start Date: 24/10/2008   Start Time: 22:04  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 00:04  
     
  Incident Headline: : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs fie_mdsl__001, wty_dsl_101, nra_mdsl_001 & pwg_mdsl_001





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0159501857
 
     

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System Time Stamp: 24/10/2008 23:10

Broadband Incident Report : : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE : Reference 25722 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25722   Issue : 1  
  Detected Date: 24/10/2008   Detected Time: 22:04  
  Start Date: 24/10/2008   Start Time: 22:04  
  Anticipated Clear Date: 25/10/2008   Anticipated Clear Time: 00:04  
     
  Incident Headline: : FAIR ISLE VARIOUS MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs fie_mdsl_001, nra_mdsl_001, wty_dsl_101, wty_dsl_101







 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0159501857
 
     

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System Time Stamp: 24/10/2008 22:38

Thursday, October 23, 2008

Broadband Incident Report : : BOURNEMOUTH MUX 001 & 002 : LOSS OF SERVICE : Reference 25562 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25562   Issue : FINAL  
  Detected Date: 23/10/2008   Detected Time: 12:34  
  Start Date: 23/10/2008   Start Time: 12:33  
  Actual Clear Date: 23/10/2008   Actual Clear Time: 17:20  
     
  Incident Headline: : BOURNEMOUTH MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Configuration change

This issue may have been due to
a Data Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01202
 
     

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System Time Stamp: 23/10/2008 17:48

Broadband Incident Report : BOURNEMOUTH MUX 001 & 002 : LOSS OF SERVICE : Reference 25562 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25562   Issue : 4  
  Detected Date: 23/10/2008   Detected Time: 12:34  
  Start Date: 23/10/2008   Start Time: 12:33  
  Anticipated Clear Date: 23/10/2008   Anticipated Clear Time: 15:45  
     
  Incident Headline: BOURNEMOUTH MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs BOURNEMOUTH MUX 001 & 002





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01202
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2008 14:19

Broadband Incident Report : BOURNEMOUTH MUX 001 & 002 : LOSS OF SERVICE : Reference 25562 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25562   Issue : 3  
  Detected Date: 23/10/2008   Detected Time: 12:34  
  Start Date: 23/10/2008   Start Time: 12:33  
  Anticipated Clear Date: 23/10/2008   Anticipated Clear Time: 14:45  
     
  Incident Headline: BOURNEMOUTH MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01202
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2008 13:38