Saturday, January 26, 2013

Broadband Incident Report : BBIP : ILFORD : HOMEGATEWAY 0 FOR NEWHAM SERVICE PROVIDER : LOSS OF SERVICE : Reference 6467 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6467   Issue : FINAL  
  Detected Date: 26/01/2013   Detected Time: 18:41  
  Start Date: 26/01/2013   Start Time: 18:41  
  Actual Clear Date: 26/01/2013   Actual Clear Time: 18:42  
     
  Incident Headline: BBIP : ILFORD : HOMEGATEWAY 0 FOR NEWHAM SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 18:42. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : ILFORD : HOMEGATEWAY 0 FOR NEWHAM SERVICE PROVIDER : LOSS OF SERVICE : Reference 6467 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6467   Issue : 1  
  Detected Date: 26/01/2013   Detected Time: 18:41  
  Start Date: 26/01/2013   Start Time: 18:41  
  Anticipated Clear Date: 26/01/2013   Anticipated Clear Time: 21:41  
  Next Update Date: 26/01/2013   Next Update Time: 20:30  
     
  Incident Headline: BBIP : ILFORD : HOMEGATEWAY 0 FOR NEWHAM SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of service to all customer sites. Full impact to follow. Completing initial diagnostics. Next update will be at 20:30.
 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 24, 2013

Broadband Incident Report : : ESR6 ILFORD5 : LOSS OF SERVICE : Reference 6233 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6233   Issue : INITIAL/FINAL  
  Detected Date: 24/01/2013   Detected Time: 03:59  
  Start Date: 24/01/2013   Start Time: 03:58  
  Actual Clear Date: 24/01/2013   Actual Clear Time: 04:00  
     
  Incident Headline: : ESR6 ILFORD5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 04:00; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, January 22, 2013

Broadband Incident Report : : ERX1 EDINBURGH 2 : USERS ARE UNABLE TO CONNECT : Reference 6117 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6117   Issue : FINAL  
  Detected Date: 22/01/2013   Detected Time: 18:38  
  Start Date: 22/01/2013   Start Time: 18:30  
  Actual Clear Date: 22/01/2013   Actual Clear Time: 18:40  
     
  Incident Headline: : ERX1 EDINBURGH 2 : USERS ARE UNABLE TO CONNECT  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:40; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
017301224012290123601250
0129201294013131013133013134
01314701346013820138301387
013890141330141350145601463
0146601470014960150101506
0153901557015610157801581
0159201738017700177901806
0183501847018510185601885
01909019550198802838340284372
0289035028907402890750289188
 
  Duration: 0 days 00 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE : Reference 6071 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6071   Issue : FINAL  
  Detected Date: 22/01/2013   Detected Time: 14:23  
  Start Date: 22/01/2013   Start Time: 14:23  
  Actual Clear Date: 22/01/2013   Actual Clear Time: 16:59  
     
  Incident Headline: STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was automatically restored at 16:59. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0178201785
 
  Duration: 0 days 02 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE : Reference 6071 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6071   Issue : 3  
  Detected Date: 22/01/2013   Detected Time: 14:23  
  Start Date: 22/01/2013   Start Time: 14:23  
  Anticipated Clear Date: 22/01/2013   Anticipated Clear Time: 19:00  
  Next Update Date: 22/01/2013   Next Update Time: 18:30  
     
  Incident Headline: STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to site for investigation, his expected time of arrival is unknown at present. Next update will be at 18:30 or sooner if significant progress made.  
  Dialling Codes Affected:
0178201785
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE : Reference 6071 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6071   Issue : 2  
  Detected Date: 22/01/2013   Detected Time: 14:23  
  Start Date: 22/01/2013   Start Time: 14:23  
  Anticipated Clear Date: 22/01/2013   Anticipated Clear Time: 16:45  
  Next Update Date: 22/01/2013   Next Update Time: 16:45  
     
  Incident Headline: : STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: MSIP co-oping with MSH. Bearer looking down. Engineer being tasked to Stoke to check connections between MSIP and MSH equipment. Next update will be at 16:45
 
  Dialling Codes Affected:
0178201785
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE : Reference 6071 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6071   Issue : 1  
  Detected Date: 22/01/2013   Detected Time: 14:23  
  Start Date: 22/01/2013   Start Time: 14:23  
  Anticipated Clear Date: 22/01/2013   Anticipated Clear Time: 16:27  
  Next Update Date: 22/01/2013   Next Update Time: 15:30  
     
  Incident Headline: : STONE MUX 101 & BARLASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: MSIP investigating. Next update will be at 15:30
 
  Dialling Codes Affected:
0178201785
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.