Friday, December 18, 2009

Broadband Incident Report : EDGE SWITCH ROUTER ISSUES : ONGOING INVESTIGATIONS : Reference 30343 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30343   Issue : 2  
  Detected Date: 08/12/2009   Detected Time: 22:19  
  Start Date: 08/12/2009   Start Time: 22:15  
  Anticipated Clear Date: 23/12/2009   Anticipated Clear Time: 15:00  
     
  Incident Headline: EDGE SWITCH ROUTER ISSUES : ONGOING INVESTIGATIONS  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 18/12/2009 19:20

Broadband Incident Report : EASTHAM MUX 301 : LOSS OF SERVICE : Reference 31156 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : FINAL  
  Detected Date: 18/12/2009   Detected Time: 03:17  
  Start Date: 18/12/2009   Start Time: 03:15  
  Actual Clear Date: 18/12/2009   Actual Clear Time: 11:23  
     
  Incident Headline: EASTHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Connector Reseat


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
015120015132015151
 
     

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System Time Stamp: 18/12/2009 14:45

Broadband Incident Report : EASTHAM MUX 301 : LOSS OF SERVICE : Reference 31156 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : 6  
  Detected Date: 18/12/2009   Detected Time: 03:17  
  Start Date: 18/12/2009   Start Time: 03:15  
  Anticipated Clear Date: 18/12/2009   Anticipated Clear Time: 11:42  
     
  Incident Headline: EASTHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 11:23, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
015120015132015151
 
     

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System Time Stamp: 18/12/2009 11:45

Broadband Incident Report : EASTHAM MUX 301 : LOSS OF SERVICE : Reference 31156 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : 5  
  Detected Date: 18/12/2009   Detected Time: 03:17  
  Start Date: 18/12/2009   Start Time: 03:15  
  Anticipated Clear Date: 18/12/2009   Anticipated Clear Time: 12:00  
     
  Incident Headline: EASTHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
015120015132015151
 
     

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System Time Stamp: 18/12/2009 09:52

Broadband Incident Report : BIRMINGHAM & KINGSTON BRAS : INCIDENT CANCELLED : Reference 30834 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30834   Issue : FINAL  
  Detected Date: 14/12/2009   Detected Time: 17:34  
  Start Date: 14/12/2009   Start Time: 17:34  
  Actual Clear Date: 14/12/2009   Actual Clear Time: 17:34  
     
  Incident Headline: BIRMINGHAM & KINGSTON BRAS : INCIDENT CANCELLED  
     
  Incident Details: Earlier an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Progress Details: BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
     

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System Time Stamp: 18/12/2009 09:20

Broadband Incident Report : EASTHAM MUX 301 : LOSS OF SERVICE : Reference 31156 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : 4  
  Detected Date: 18/12/2009   Detected Time: 03:17  
  Start Date: 18/12/2009   Start Time: 03:15  
  Anticipated Clear Date: 18/12/2009   Anticipated Clear Time: 09:30  
     
  Incident Headline: EASTHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
015120015132015151
 
     

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System Time Stamp: 18/12/2009 07:51

Broadband Incident Report : : LIVERPOOL MUX 301 : LOSS OF SERVICE : Reference 31156 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : 3  
  Detected Date: 18/12/2009   Detected Time: 03:17  
  Start Date: 18/12/2009   Start Time: 03:15  
  Anticipated Clear Date: 18/12/2009   Anticipated Clear Time: 06:48  
     
  Incident Headline: : LIVERPOOL MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
015120015132015151
 
     

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System Time Stamp: 18/12/2009 05:51

Broadband Incident Report : : LIVERPOOL MUX 301 : LOSS OF SERVICE : Reference 31156 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : 2  
  Detected Date: 18/12/2009   Detected Time: 03:17  
  Start Date: 18/12/2009   Start Time: 03:15  
  Anticipated Clear Date: 18/12/2009   Anticipated Clear Time: 05:15  
     
  Incident Headline: : LIVERPOOL MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
015120015132015151
 
     

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System Time Stamp: 18/12/2009 04:18

Broadband Incident Report : : LIVERPOOL MUX 301 : LOSS OF SERVICE : Reference 31156 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : 1  
  Detected Date: 18/12/2009   Detected Time: 03:17  
  Start Date: 18/12/2009   Start Time: 03:15  
  Anticipated Clear Date: 18/12/2009   Anticipated Clear Time: 05:15  
     
  Incident Headline: : LIVERPOOL MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
015120015132015151
 
     

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System Time Stamp: 18/12/2009 03:28

Broadband Incident Report : : LAPWORTH MUX 101 : LOSS OF SERVICE : Reference 31130 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31130   Issue : FINAL  
  Detected Date: 17/12/2009   Detected Time: 21:06  
  Start Date: 17/12/2009   Start Time: 21:03  
  Actual Clear Date: 17/12/2009   Actual Clear Time: 21:30  
     
  Incident Headline: : LAPWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
Configuration
This issue may have been due to
a Data Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 18/12/2009 00:58

Thursday, December 17, 2009

Broadband Incident Report : : LAPWORTH MUX 101 : LOSS OF SERVICE : Reference 31130 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31130   Issue : 2  
  Detected Date: 17/12/2009   Detected Time: 21:06  
  Start Date: 17/12/2009   Start Time: 21:03  
  Anticipated Clear Date: 17/12/2009   Anticipated Clear Time: 23:03  
     
  Incident Headline: : LAPWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 21:30, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 17/12/2009 21:44

Broadband Incident Report : : LAPWORTH MUX 101 : LOSS OF SERVICE : Reference 31130 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31130   Issue : 1  
  Detected Date: 17/12/2009   Detected Time: 21:06  
  Start Date: 17/12/2009   Start Time: 21:03  
  Anticipated Clear Date: 17/12/2009   Anticipated Clear Time: 23:03  
     
  Incident Headline: : LAPWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 17/12/2009 21:14

Broadband Incident Report : : BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE : Reference 30834 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30834   Issue : 5  
  Detected Date: 14/12/2009   Detected Time: 17:34  
  Start Date: 14/12/2009   Start Time: 17:34  
  Anticipated Clear Date: 13/01/2010   Anticipated Clear Time: 07:00  
     
  Incident Headline: : BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 17/12/2009 16:43

Wednesday, December 16, 2009

Broadband Incident Report : EDGE SWITCH ROUTER ISSUES : ONGOING INVESTIGATIONS : Reference 30343 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30343   Issue : 1  
  Detected Date: 08/12/2009   Detected Time: 22:19  
  Start Date: 08/12/2009   Start Time: 22:15  
  Anticipated Clear Date: 17/12/2009   Anticipated Clear Time: 18:00  
     
  Incident Headline: EDGE SWITCH ROUTER ISSUES : ONGOING INVESTIGATIONS  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 16/12/2009 17:00