Broadband Incident Report : THUS6HBC-FER1.BAYNARD : LOSS OF RESILIENCE : Reference 24093 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24093		Issue :	1
	Detected Date:	29/09/2007		Detected Time:	04:02
	Start Date:	29/09/2007		Start Time:	04:01
	Anticipated Clear Date:	29/09/2007		Anticipated Clear Time:	04:02
	Incident Headline:	THUS6HBC-FER1.BAYNARD : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 29/09/2007 04:16

Broadband Incident Report : : RAMSBOTTOM MUX 101 : LOSS OF SERVICE : Reference 24065 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24065		Issue :	FINAL
	Detected Date:	28/09/2007		Detected Time:	20:45
	Start Date:	28/09/2007		Start Time:	20:44
	Actual Clear Date:	28/09/2007		Actual Clear Time:	22:35
	Incident Headline:	: RAMSBOTTOM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01706

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System Time Stamp: 28/09/2007 22:45

Broadband Incident Report : RAMSBOTTOM MUX 101 : LOSS OF SERVICE : Reference 24065 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24065		Issue :	2
	Detected Date:	28/09/2007		Detected Time:	20:45
	Start Date:	28/09/2007		Start Time:	20:44
	Anticipated Clear Date:	28/09/2007		Anticipated Clear Time:	22:44
	Incident Headline:	RAMSBOTTOM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01706

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System Time Stamp: 28/09/2007 21:45

Broadband Incident Report : RAMSBOTTOM MUX 101 : LOSS OF SERVICE : Reference 24065 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24065		Issue :	1
	Detected Date:	28/09/2007		Detected Time:	20:45
	Start Date:	28/09/2007		Start Time:	20:44
	Anticipated Clear Date:	28/09/2007		Anticipated Clear Time:	22:44
	Incident Headline:	RAMSBOTTOM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01706

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System Time Stamp: 28/09/2007 20:53

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061810 Standard - (MID 8589269)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/09/2007 12:15
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061810

Planned duration details:

Planned start: 11/10/2007 06:15

Planned finish: 11/10/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061802 Standard - (MID 8588893)

BT Wholesale - Broadband Planned Works

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28/09/2007 11:49
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061802

Planned duration details:

Planned start: 11/10/2007 06:15

Planned finish: 11/10/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061795 Standard - (MID 8588633)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/09/2007 11:44
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061795

Planned duration details:

Planned start: 11/10/2007 06:15

Planned finish: 11/10/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : OAKHAM FERRERS-WHISSENDINE-COTTESMORE-UPPINGHAM MUXS : PARTIAL LOSS OF SERVICE : Reference 23987 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23987		Issue :	FINAL
	Detected Date:	28/09/2007		Detected Time:	02:06
	Start Date:	28/09/2007		Start Time:	02:04
	Actual Clear Date:	28/09/2007		Actual Clear Time:	05:30
	Incident Headline:	OAKHAM FERRERS-WHISSENDINE-COTTESMORE-UPPINGHAM MUXS : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01572 01664

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System Time Stamp: 28/09/2007 06:07

Broadband Incident Report : OAKHAM FERRERS-WHISSENDINE-COTTESMORE-UPPINGHAM MUXS : PARTIAL LOSS OF SERVICE : Reference 23987 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23987		Issue :	1
	Detected Date:	28/09/2007		Detected Time:	02:06
	Start Date:	28/09/2007		Start Time:	02:04
	Anticipated Clear Date:	28/09/2007		Anticipated Clear Time:	04:04
	Incident Headline:	OAKHAM FERRERS-WHISSENDINE-COTTESMORE-UPPINGHAM MUXS : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing slow throughput.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01572 01664

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System Time Stamp: 28/09/2007 02:21

Broadband Incident Report : HAWKWELL MUX 301 : LOSS OF SERVICE : Reference 23951 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23951		Issue :	FINAL
	Detected Date:	27/09/2007		Detected Time:	17:51
	Start Date:	27/09/2007		Start Time:	17:50
	Actual Clear Date:	27/09/2007		Actual Clear Time:	20:20
	Incident Headline:	HAWKWELL MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of ADSL Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01702

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System Time Stamp: 27/09/2007 20:31

Broadband Incident Report : HAWKWELL MUX 301 : LOSS OF SERVICE : Reference 23951 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23951		Issue :	4
	Detected Date:	27/09/2007		Detected Time:	17:51
	Start Date:	27/09/2007		Start Time:	17:50
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	20:55
	Incident Headline:	HAWKWELL MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01702

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System Time Stamp: 27/09/2007 19:54

Broadband Incident Report : HAWKWELL MUX 301 : LOSS OF SERVICE : Reference 23951 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23951		Issue :	3
	Detected Date:	27/09/2007		Detected Time:	17:51
	Start Date:	27/09/2007		Start Time:	17:50
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	20:00
	Incident Headline:	HAWKWELL MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is on the way to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01702

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System Time Stamp: 27/09/2007 19:03

Broadband Incident Report : HAWKWELL MUX 301 : LOSS OF SERVICE : Reference 23951 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23951		Issue :	2
	Detected Date:	27/09/2007		Detected Time:	17:51
	Start Date:	27/09/2007		Start Time:	17:50
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	19:50
	Incident Headline:	HAWKWELL MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01702

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System Time Stamp: 27/09/2007 18:16

Broadband Incident Report : HAWKWELL MUX 301 : LOSS OF SERVICE : Reference 23951 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23951		Issue :	1
	Detected Date:	27/09/2007		Detected Time:	17:51
	Start Date:	27/09/2007		Start Time:	17:50
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	19:50
	Incident Headline:	HAWKWELL MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01702

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System Time Stamp: 27/09/2007 17:58

Broadband Incident Report : MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE : Reference 23914 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23914		Issue :	FINAL
	Detected Date:	27/09/2007		Detected Time:	10:53
	Start Date:	27/09/2007		Start Time:	10:39
	Actual Clear Date:	27/09/2007		Actual Clear Time:	12:30
	Incident Headline:	MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01158 01159 01235 01256 01487 01638 01159 01235 01256

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System Time Stamp: 27/09/2007 12:38

Broadband Incident Report : MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE : Reference 23914 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23914		Issue :	4
	Detected Date:	27/09/2007		Detected Time:	10:53
	Start Date:	27/09/2007		Start Time:	10:39
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	13:30
	Incident Headline:	MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 01235 01256 01487 01638 01159 01235 01256

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System Time Stamp: 27/09/2007 12:24

Broadband Incident Report : MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE : Reference 23914 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23914		Issue :	3
	Detected Date:	27/09/2007		Detected Time:	10:53
	Start Date:	27/09/2007		Start Time:	10:39
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	12:40
	Incident Headline:	MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 01235 01256 01487 01638 01159 01235 01256

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System Time Stamp: 27/09/2007 11:44

Broadband Incident Report : MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE : Reference 23914 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23914		Issue :	2
	Detected Date:	27/09/2007		Detected Time:	10:53
	Start Date:	27/09/2007		Start Time:	10:39
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	12:39
	Incident Headline:	MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 01235 01256 01487 01638 01159 01235 01256

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System Time Stamp: 27/09/2007 11:27

Broadband Incident Report : MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE : Reference 23914 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23914		Issue :	1
	Detected Date:	27/09/2007		Detected Time:	10:53
	Start Date:	27/09/2007		Start Time:	10:39
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	12:39
	Incident Headline:	MILTON KEYNES4 EDGE SWITCH ROUTER 11 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01158 01159 01235 01256 01487 01638 01159 01235 01256

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System Time Stamp: 27/09/2007 11:13

Broadband Incident Report : ESR 7 MILTONKEYNES : LOSS OF SERVICE : Reference 23881 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23881		Issue :	1
	Detected Date:	27/09/2007		Detected Time:	05:13
	Start Date:	27/09/2007		Start Time:	05:12
	Anticipated Clear Date:	27/09/2007		Anticipated Clear Time:	05:13
	Incident Headline:	ESR 7 MILTONKEYNES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of ADSL Service.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 27/09/2007 05:29