Saturday, September 19, 2009

Broadband Incident Report : : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : FINAL  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Actual Clear Date: 19/09/2009   Actual Clear Time: 17:45  
     
  Incident Headline: : COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01983
 
     

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System Time Stamp: 19/09/2009 21:03

Broadband Incident Report : : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : FINAL  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Actual Clear Date: 19/09/2009   Actual Clear Time: 17:45  
     
  Incident Headline: : COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 21:03

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 9 :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 9  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 20:45  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17:45, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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System Time Stamp: 19/09/2009 18:16

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 9  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 20:45  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17:45, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 18:16

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 8  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 17:00  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 13:27

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 8  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 17:00  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 13:27

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 7  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 13:00  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 10:32

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 7  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 13:00  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 10:33

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 6  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 10:00  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 00:34

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 6  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 10:00  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 00:34

Friday, September 18, 2009

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 5  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 00:45  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 18/09/2009 22:39

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 5  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 00:45  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/09/2009 22:39

Broadband Incident Report : : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 4  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 18/09/2009   Anticipated Clear Time: 23:00  
     
  Incident Headline: : COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 18/09/2009 18:31

Broadband Incident Report : : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 4  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 18/09/2009   Anticipated Clear Time: 23:00  
     
  Incident Headline: : COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 18/09/2009 18:31