Saturday, August 18, 2007

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20343   Issue : FINAL  
  Detected Date: 18/08/2007   Detected Time: 18:58  
  Start Date: 18/08/2007   Start Time: 18:57  
  Actual Clear Date: 18/08/2007   Actual Clear Time: 21:25  
     
  Incident Headline: : REDDITCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01527
 
     

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System Time Stamp: 18/08/2007 21:46

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20343   Issue : 3  
  Detected Date: 18/08/2007   Detected Time: 18:58  
  Start Date: 18/08/2007   Start Time: 18:57  
  Anticipated Clear Date: 18/08/2007   Anticipated Clear Time: 22:30  
     
  Incident Headline: : REDDITCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer is completing further diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01527
 
     

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System Time Stamp: 18/08/2007 20:28

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20343   Issue : 2  
  Detected Date: 18/08/2007   Detected Time: 18:58  
  Start Date: 18/08/2007   Start Time: 18:57  
  Anticipated Clear Date: 18/08/2007   Anticipated Clear Time: 20:57  
     
  Incident Headline: : REDDITCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01527
 
     

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System Time Stamp: 18/08/2007 19:42

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20343   Issue : 1  
  Detected Date: 18/08/2007   Detected Time: 18:58  
  Start Date: 18/08/2007   Start Time: 18:57  
  Anticipated Clear Date: 18/08/2007   Anticipated Clear Time: 20:57  
     
  Incident Headline: : REDDITCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01527
 
     

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System Time Stamp: 18/08/2007 19:09

Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20318   Issue : FINAL  
  Detected Date: 18/08/2007   Detected Time: 08:45  
  Start Date: 18/08/2007   Start Time: 08:45  
  Actual Clear Date: 18/08/2007   Actual Clear Time: 13:15  
     
  Incident Headline: : KENSAL GREEN MUX 103: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change


This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02031810203235020835402083740208728
02089330208960020896202089640208968
0208969020896002089620208964
 
     

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System Time Stamp: 18/08/2007 13:45

Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20318   Issue : 3  
  Detected Date: 18/08/2007   Detected Time: 08:45  
  Start Date: 18/08/2007   Start Time: 08:45  
  Anticipated Clear Date: 18/08/2007   Anticipated Clear Time: 11:47  
     
  Incident Headline: : KENSAL GREEN MUX 103: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02031810203235020835402083740208728
02089330208960020896202089640208968
0208969020896002089620208964
 
     

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System Time Stamp: 18/08/2007 10:49

Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20318   Issue : 2  
  Detected Date: 18/08/2007   Detected Time: 08:45  
  Start Date: 18/08/2007   Start Time: 08:45  
  Anticipated Clear Date: 18/08/2007   Anticipated Clear Time: 10:45  
     
  Incident Headline: : KENSAL GREEN MUX 103: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02031810203235020835402083740208728
02089330208960020896202089640208968
0208969020896002089620208964
 
     

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System Time Stamp: 18/08/2007 09:25

Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20318   Issue : 1  
  Detected Date: 18/08/2007   Detected Time: 08:45  
  Start Date: 18/08/2007   Start Time: 08:45  
  Anticipated Clear Date: 18/08/2007   Anticipated Clear Time: 10:45  
     
  Incident Headline: : KENSAL GREEN MUX 103: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02031810203235020835402083740208728
02089330208960020896202089640208968
0208969020896002089620208964
 
     

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System Time Stamp: 18/08/2007 08:57

Friday, August 17, 2007

Broadband Incident Report : GLASGOW MUX 101 : LOSS OF SERVICE : Reference 20242 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20242   Issue : FINAL  
  Detected Date: 17/08/2007   Detected Time: 08:20  
  Start Date: 17/08/2007   Start Time: 08:18  
  Actual Clear Date: 17/08/2007   Actual Clear Time: 18:55  
     
  Incident Headline: GLASGOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a
Connector Change


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
014124014156014157014158014162
014163014156014157014158
 
     

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System Time Stamp: 17/08/2007 19:12

Broadband Incident Report : : SHERWOOD MUX 001 : LOSS OF SERVICE : Reference 20233 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20233   Issue : FINAL  
  Detected Date: 17/08/2007   Detected Time: 04:56  
  Start Date: 17/08/2007   Start Time: 04:56  
  Actual Clear Date: 17/08/2007   Actual Clear Time: 11:50  
     
  Incident Headline: : SHERWOOD MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a card change on site. This was due to a transmission failure.
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 17/08/2007 12:10

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20233   Issue : 5  
  Detected Date: 17/08/2007   Detected Time: 04:56  
  Start Date: 17/08/2007   Start Time: 04:56  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 12:00  
     
  Incident Headline: : SHERWOOD MUX ADSL1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

A new transmission card has been ordered and is being delivered to site, arrival time is 11:40.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 17/08/2007 10:37

Broadband Incident Report : : GLASGOW MUX 101 : LOSS OF SERVICE : Reference 20242 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20242   Issue : 2  
  Detected Date: 17/08/2007   Detected Time: 08:20  
  Start Date: 17/08/2007   Start Time: 08:18  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 10:43  
     
  Incident Headline: : GLASGOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
014124014156014157014158014162
014163014156014157014158
 
     

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System Time Stamp: 17/08/2007 09:49

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20233   Issue : 4  
  Detected Date: 17/08/2007   Detected Time: 04:56  
  Start Date: 17/08/2007   Start Time: 04:56  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 10:41  
     
  Incident Headline: : SHERWOOD MUX ADSL1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

The transmission card has been changed on site but there are still alarms seen. Operations unit and field maintenance officer are currebtly investigating. Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 17/08/2007 09:46

Broadband Incident Report : : GLASGOW MUX 101 : LOSS OF SERVICE : Reference 20242 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20242   Issue : 1  
  Detected Date: 17/08/2007   Detected Time: 08:20  
  Start Date: 17/08/2007   Start Time: 08:18  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 10:18  
     
  Incident Headline: : GLASGOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.


A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
014124014156014157014158014162
014163014156014157014158
 
     

--------------------------------------------------------------
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System Time Stamp: 17/08/2007 08:46

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20233   Issue : 3  
  Detected Date: 17/08/2007   Detected Time: 04:56  
  Start Date: 17/08/2007   Start Time: 04:56  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 09:45  
     
  Incident Headline: : SHERWOOD MUX ADSL1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

An new card has been ordered to be changed on site, estimated time of arrival to site 09:35.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 17/08/2007 07:49

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20233   Issue : 2  
  Detected Date: 17/08/2007   Detected Time: 04:56  
  Start Date: 17/08/2007   Start Time: 04:56  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 08:00  
     
  Incident Headline: : SHERWOOD MUX ADSL1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Engineer on site carrying out diagnostics

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
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System Time Stamp: 17/08/2007 07:02

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20233   Issue : 1  
  Detected Date: 17/08/2007   Detected Time: 04:56  
  Start Date: 17/08/2007   Start Time: 04:56  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 06:56  
     
  Incident Headline: : SHERWOOD MUX ADSL1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
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System Time Stamp: 17/08/2007 05:49

Thursday, August 16, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059419 Standard - (MID 8291809)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
16/08/2007 14:41
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059419

Planned duration details:

Planned start: 31/08/2007 06:15

Planned finish: 31/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059417 Standard - (MID 8290079)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
16/08/2007 09:56
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059417

Planned duration details:

Planned start: 30/08/2007 06:15

Planned finish: 30/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059380 Standard - (MID 8289794)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
16/08/2007 09:34
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059380

Planned duration details:

Planned start: 30/08/2007 06:15

Planned finish: 30/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.