Saturday, May 9, 2015

Broadband Incident Report : ADSL : COWDEN MSAN 302 : LOSS OF SERVICE : Reference 19305 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19305   Issue : FINAL  
  Detected Date: 08/05/2015   Detected Time: 23:42  
  Start Date: 08/05/2015   Start Time: 23:40  
  Actual Clear Date: 09/05/2015   Actual Clear Time: 00:30  
     
  Incident Headline: ADSL : COWDEN MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 00:30 following a transmission failure at East Grinstead. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01342
 
  Duration: 0 days 00 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, May 8, 2015

Broadband Incident Report : : COWDEN MUX CNL MSAN 302 : LOSS OF SERVICE : Reference 19305 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19305   Issue : 2  
  Detected Date: 08/05/2015   Detected Time: 23:42  
  Start Date: 08/05/2015   Start Time: 23:40  
  Anticipated Clear Date: 09/05/2015   Anticipated Clear Time: 01:40  
  Next Update Date: 09/05/2015   Next Update Time: 00:47  
     
  Incident Headline: : COWDEN MUX CNL MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Loss of internet services for{275} Broadband customers at COWDEN

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01342
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COWDEN MUX CNL MSAN 302 : LOSS OF SERVICE : Reference 19305 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19305   Issue : 1  
  Detected Date: 08/05/2015   Detected Time: 23:42  
  Start Date: 08/05/2015   Start Time: 23:40  
  Anticipated Clear Date: 09/05/2015   Anticipated Clear Time: 01:40  
  Next Update Date: 09/05/2015   Next Update Time: 00:42  
     
  Incident Headline: : COWDEN MUX CNL MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01342
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, May 7, 2015

Broadband Incident Report : : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE : Reference 19017 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19017   Issue : FINAL  
  Detected Date: 07/05/2015   Detected Time: 06:11  
  Start Date: 07/05/2015   Start Time: 06:06  
  Actual Clear Date: 07/05/2015   Actual Clear Time: 13:15  
     
  Incident Headline: : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 13:15 after hardware was changed at Cromarty. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01381
 
  Duration: 0 days 07 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE : Reference 19017 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19017   Issue : FINAL  
  Detected Date: 07/05/2015   Detected Time: 06:11  
  Start Date: 07/05/2015   Start Time: 06:06  
  Actual Clear Date: 07/05/2015   Actual Clear Time: 13:15  
     
  Incident Headline: ADSL : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {589} Broadband customers.  
  Closure Details: Service fully restored at 13:15 after hardware was changed at Cromarty. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01381
 
  Duration: 0 days 07 hours 09 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE : Reference 19017 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19017   Issue : 4  
  Detected Date: 07/05/2015   Detected Time: 06:11  
  Start Date: 07/05/2015   Start Time: 06:06  
  Anticipated Clear Date: 07/05/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 07/05/2015   Next Update Time: 11:16  
     
  Incident Headline: : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The operational team has been co-oping with the engineer at Cromartycards have been re-seated at Cromarty. An engineer is now en route to Fortrose to investigate further ETA to be advised. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01381
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE : Reference 19017 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19017   Issue : 3  
  Detected Date: 07/05/2015   Detected Time: 06:11  
  Start Date: 07/05/2015   Start Time: 06:06  
  Anticipated Clear Date: 07/05/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 07/05/2015   Next Update Time: 08:00  
     
  Incident Headline: : CROMARTY AND POYNTZFIELD MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA 07:35. Spares ordered to site. ETA 09:15. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01381
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTH SCOTLAND MUX : LOSS OF SERVICE : Reference 19017 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19017   Issue : 2  
  Detected Date: 07/05/2015   Detected Time: 06:11  
  Start Date: 07/05/2015   Start Time: 06:06  
  Anticipated Clear Date: 07/05/2015   Anticipated Clear Time: 08:06  
  Next Update Date: 07/05/2015   Next Update Time: 07:11  
     
  Incident Headline: : NORTH SCOTLAND MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for {589} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01381
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTH SCOTLAND MUX : LOSS OF SERVICE : Reference 19017 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19017   Issue : 1  
  Detected Date: 07/05/2015   Detected Time: 06:11  
  Start Date: 07/05/2015   Start Time: 06:06  
  Anticipated Clear Date: 07/05/2015   Anticipated Clear Time: 08:06  
  Next Update Date: 07/05/2015   Next Update Time: 07:11  
     
  Incident Headline: : NORTH SCOTLAND MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01381
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 6, 2015

Broadband Incident Report : : NORTHLEACH : EMERGENCY PEW : Reference 18963 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18963   Issue : 1  
  Detected Date: 06/05/2015   Detected Time: 16:38  
  Start Date: 06/05/2015   Start Time: 16:38  
  Anticipated Clear Date: 06/05/2015   Anticipated Clear Time: 18:38  
  Next Update Date: 06/05/2015   Next Update Time: 17:38  
     
  Incident Headline: : NORTHLEACH : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Errors have been identified from proactive monitoring on a line card in NORTHLEACH exchange. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service.

Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 7.5.15. The expected downtime for customers on this card is 60 minutes with an additional 30 minutes if roll back is required.
 
  Dialling Codes Affected:
01451
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE BEARERS - RE-ARRANGE : EMERGENCY PEW : Reference 18788 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18788   Issue : FINAL  
  Detected Date: 05/05/2015   Detected Time: 17:06  
  Start Date: 05/05/2015   Start Time: 17:06  
  Actual Clear Date: 06/05/2015   Actual Clear Time: 06:00  
     
  Incident Headline: : MULTIPLE BEARERS - RE-ARRANGE : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:00; by completing: a hardware rearrange. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901343015390182401832
To Fo
 
  Duration: 0 days 12 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 20CN MULTI-SERVICE : MULTIPLE BEARERS - RE-ARRANGE : EMERGENCY PEW : Reference 18788 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18788   Issue : FINAL  
  Detected Date: 05/05/2015   Detected Time: 17:06  
  Start Date: 05/05/2015   Start Time: 17:06  
  Actual Clear Date: 06/05/2015   Actual Clear Time: 06:00  
     
  Incident Headline: 20CN MULTI-SERVICE : MULTIPLE BEARERS - RE-ARRANGE : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 06:00 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901343015390182401832
To Fo
 
  Duration: 0 days 12 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 5, 2015

Broadband Incident Report : ADSL : MULTIPLE MUXES IN THE KENT AREA : LOSS OF SERVICE : Reference 18812 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18812   Issue : FINAL  
  Detected Date: 05/05/2015   Detected Time: 20:12  
  Start Date: 05/05/2015   Start Time: 20:10  
  Actual Clear Date: 05/05/2015   Actual Clear Time: 23:15  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN THE KENT AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 23:15 following a transmision failure at Medway. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0123301303013040158001797
01892To Fo
 
  Duration: 0 days 03 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.