Saturday, October 8, 2016

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 50911 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50911   Issue : FINAL  
  Detected Date: 08/10/2016   Detected Time: 13:24  
  Start Date: 08/10/2016   Start Time: 13:22  
  Actual Clear Date: 08/10/2016   Actual Clear Time: 13:28  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 13:28 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 50911 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50911   Issue : FINAL  
  Detected Date: 08/10/2016   Detected Time: 13:24  
  Start Date: 08/10/2016   Start Time: 13:22  
  Actual Clear Date: 08/10/2016   Actual Clear Time: 13:28  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 13:28 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 50911 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50911   Issue : 1  
  Detected Date: 08/10/2016   Detected Time: 13:24  
  Start Date: 08/10/2016   Start Time: 13:22  
  Anticipated Clear Date: 08/10/2016   Anticipated Clear Time: 17:24  
  Next Update Date: 08/10/2016   Next Update Time: 14:24  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01651
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORNWALL AREA MULTI MUX : EMERGENCY PEW : Reference 50861 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50861   Issue : FINAL  
  Detected Date: 07/10/2016   Detected Time: 18:54  
  Start Date: 07/10/2016   Start Time: 18:54  
  Actual Clear Date: 08/10/2016   Actual Clear Time: 05:30  
     
  Incident Headline: : CORNWALL AREA MULTI MUX : EMERGENCY PEW  
     
  Incident Details: Sorry but we were unable to complete the work at Callington, we will create a new EPEW if further work is to be carried out that will impact service. This EPEW is now closed.
 
  Closure Details: Sorry but we were unable to complete the work at Callington, we will create a new EPEW if further work is to be carried out that will impact service. This EPEW is now closed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01503 01579
 
  Duration: 0 days 10 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORNWALL AREA MULTI MUX : EMERGENCY PEW : Reference 50861 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50861   Issue : 2  
  Detected Date: 07/10/2016   Detected Time: 18:54  
  Start Date: 07/10/2016   Start Time: 18:54  
  Anticipated Clear Date: 08/10/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 08/10/2016   Next Update Time: 01:19  
     
  Incident Headline: : CORNWALL AREA MULTI MUX : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work has now started at Callington where Transmission are changing out a card on NE146723. The customer downtime will be 60 minutes with an additional impact of 60 minutes if we need to roll back.  
  Dialling Codes Affected:
01503 01579
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 7, 2016

Broadband Incident Report : : CORNWALL AREA MULTI MUX : EMERGENCY PEW : Reference 50861 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50861   Issue : 1  
  Detected Date: 07/10/2016   Detected Time: 18:54  
  Start Date: 07/10/2016   Start Time: 18:54  
  Anticipated Clear Date: 08/10/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 08/10/2016   Next Update Time: 01:00  
     
  Incident Headline: : CORNWALL AREA MULTI MUX : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: ASDH have identified NE146723 at Callington as being out of comms which is affecting provisioning orders being progressed.

Current Situation: Affecting 25 end users on NCIF515680 raised on IMT50860/16
 
  Dialling Codes Affected:
01503 01579
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE : Reference 50605 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50605   Issue : FINAL  
  Detected Date: 06/10/2016   Detected Time: 11:34  
  Start Date: 06/10/2016   Start Time: 11:30  
  Actual Clear Date: 06/10/2016   Actual Clear Time: 11:44  
     
  Incident Headline: ADSL :[LLANSANTFFRAID]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 11:44 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01691
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 6, 2016

Broadband Incident Report : ADSL :NANTGLYN MUX 101 : LOSS OF SERVICE (CI) : Reference 50694 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50694   Issue : FINAL  
  Detected Date: 06/10/2016   Detected Time: 22:10  
  Start Date: 06/10/2016   Start Time: 22:03  
  Actual Clear Date: 06/10/2016   Actual Clear Time: 22:16  
     
  Incident Headline: ADSL :NANTGLYN MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 22:16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01745
 
  Duration: 0 days 00 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :NANTGLYN MUX 101 : LOSS OF SERVICE (CI) : Reference 50694 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50694   Issue : 2  
  Detected Date: 06/10/2016   Detected Time: 22:10  
  Start Date: 06/10/2016   Start Time: 22:03  
  Anticipated Clear Date: 07/10/2016   Anticipated Clear Time: 00:03  
  Next Update Date: 06/10/2016   Next Update Time: 23:10  
     
  Incident Headline: :NANTGLYN MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for {22x} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :NANTGLYN MUX 101 : LOSS OF SERVICE (CI) : Reference 50694 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50694   Issue : 1  
  Detected Date: 06/10/2016   Detected Time: 22:10  
  Start Date: 06/10/2016   Start Time: 22:03  
  Anticipated Clear Date: 07/10/2016   Anticipated Clear Time: 00:03  
  Next Update Date: 06/10/2016   Next Update Time: 23:10  
     
  Incident Headline: :NANTGLYN MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE : Reference 50636 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50636   Issue : FINAL  
  Detected Date: 06/10/2016   Detected Time: 14:16  
  Start Date: 06/10/2016   Start Time: 14:06  
  Actual Clear Date: 06/10/2016   Actual Clear Time: 14:07  
     
  Incident Headline: ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Please note amended customer impact. Service automatically restored at 14:07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01634
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE : Reference 50636 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50636   Issue : FINAL  
  Detected Date: 06/10/2016   Detected Time: 14:16  
  Start Date: 06/10/2016   Start Time: 14:06  
  Actual Clear Date: 06/10/2016   Actual Clear Time: 14:07  
     
  Incident Headline: ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Please note amended customer impact. Service automatically restored at 14:07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01634
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE : Reference 50636 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50636   Issue : 1  
  Detected Date: 06/10/2016   Detected Time: 14:16  
  Start Date: 06/10/2016   Start Time: 14:06  
  Anticipated Clear Date: 06/10/2016   Anticipated Clear Time: 18:16  
  Next Update Date: 06/10/2016   Next Update Time: 15:16  
     
  Incident Headline: ADSL :[CHATHAM DOCKYARD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01634
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.