Saturday, June 11, 2016

Broadband Incident Report : ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE : Reference 28537 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28537   Issue : FINAL  
  Detected Date: 11/06/2016   Detected Time: 11:23  
  Start Date: 11/06/2016   Start Time: 11:13  
  Actual Clear Date: 11/06/2016   Actual Clear Time: 11:13  
     
  Incident Headline: ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled. Local power failure, not fault on BT network.  
  Closure Details: Incident cancelled. Local power failure, not fault on BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01256
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE : Reference 28537 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28537   Issue : 1  
  Detected Date: 11/06/2016   Detected Time: 11:23  
  Start Date: 11/06/2016   Start Time: 11:13  
  Anticipated Clear Date: 11/06/2016   Anticipated Clear Time: 15:23  
  Next Update Date: 11/06/2016   Next Update Time: 12:23  
     
  Incident Headline: ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01256
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, June 10, 2016

Broadband Incident Report : ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI) : Reference 28347 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28347   Issue : FINAL  
  Detected Date: 10/06/2016   Detected Time: 11:07  
  Start Date: 10/06/2016   Start Time: 10:57  
  Actual Clear Date: 10/06/2016   Actual Clear Time: 15:09  
     
  Incident Headline: ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:09 following a hardware re-seat at Durness. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971
 
  Duration: 0 days 04 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI) : Reference 28347 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28347   Issue : FINAL  
  Detected Date: 10/06/2016   Detected Time: 11:07  
  Start Date: 10/06/2016   Start Time: 10:57  
  Actual Clear Date: 10/06/2016   Actual Clear Time: 15:09  
     
  Incident Headline: ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:09 following a hardware re-seat at Durness. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971
 
  Duration: 0 days 04 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI) : Reference 28347 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28347   Issue : FINAL  
  Detected Date: 10/06/2016   Detected Time: 11:07  
  Start Date: 10/06/2016   Start Time: 10:57  
  Actual Clear Date: 10/06/2016   Actual Clear Time: 15:09  
     
  Incident Headline: ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:09 following a hardware re-seat at Durness. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971
 
  Duration: 0 days 04 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI) : Reference 28347 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28347   Issue : FINAL  
  Detected Date: 10/06/2016   Detected Time: 11:07  
  Start Date: 10/06/2016   Start Time: 10:57  
  Actual Clear Date: 10/06/2016   Actual Clear Time: 15:09  
     
  Incident Headline: ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:09 following a hardware re-seat at Durness. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971
 
  Duration: 0 days 04 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI) : Reference 28347 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28347   Issue : 3  
  Detected Date: 10/06/2016   Detected Time: 11:07  
  Start Date: 10/06/2016   Start Time: 10:57  
  Anticipated Clear Date: 10/06/2016   Anticipated Clear Time: 16:00  
  Next Update Date: 10/06/2016   Next Update Time: 16:00  
     
  Incident Headline: ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is on site at Durness carrying out investigations. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be significant development.
 
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS : MUX 301 : LOSS OF SERVICE : Reference 28347 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28347   Issue : 2  
  Detected Date: 10/06/2016   Detected Time: 11:07  
  Start Date: 10/06/2016   Start Time: 10:57  
  Anticipated Clear Date: 10/06/2016   Anticipated Clear Time: 16:00  
  Next Update Date: 10/06/2016   Next Update Time: 13:30  
     
  Incident Headline: ADSL : DURNESS : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is en route to Durness to carry out investigations, ETA 13:15. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DURNESS]: MUX 301 : LOSS OF SERVICE : Reference 28347 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28347   Issue : 1  
  Detected Date: 10/06/2016   Detected Time: 11:07  
  Start Date: 10/06/2016   Start Time: 10:57  
  Anticipated Clear Date: 10/06/2016   Anticipated Clear Time: 15:08  
  Next Update Date: 10/06/2016   Next Update Time: 12:08  
     
  Incident Headline: ADSL :[DURNESS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 9, 2016

Broadband Incident Report : ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE : Reference 28136 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28136   Issue : FINAL  
  Detected Date: 09/06/2016   Detected Time: 15:44  
  Start Date: 09/06/2016   Start Time: 15:33  
  Actual Clear Date: 09/06/2016   Actual Clear Time: 15:33  
     
  Incident Headline: ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01264
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE : Reference 28135 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28135   Issue : FINAL  
  Detected Date: 09/06/2016   Detected Time: 15:44  
  Start Date: 09/06/2016   Start Time: 15:33  
  Actual Clear Date: 09/06/2016   Actual Clear Time: 15:33  
     
  Incident Headline: ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01264
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE : Reference 28134 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28134   Issue : FINAL  
  Detected Date: 09/06/2016   Detected Time: 15:44  
  Start Date: 09/06/2016   Start Time: 15:33  
  Actual Clear Date: 09/06/2016   Actual Clear Time: 15:33  
     
  Incident Headline: ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01264
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE : Reference 28133 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28133   Issue : FINAL  
  Detected Date: 09/06/2016   Detected Time: 15:43  
  Start Date: 09/06/2016   Start Time: 15:33  
  Actual Clear Date: 09/06/2016   Actual Clear Time: 15:33  
     
  Incident Headline: ADSL :[GRATELEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01264
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.