Thursday, March 19, 2015

Broadband Incident Report : ADSL : STROMNESS MUX 301 : LOSS OF SERVICE : Reference 11797 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11797   Issue : FINAL  
  Detected Date: 19/03/2015   Detected Time: 11:24  
  Start Date: 19/03/2015   Start Time: 11:23  
  Actual Clear Date: 19/03/2015   Actual Clear Time: 13:15  
     
  Incident Headline: ADSL : STROMNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 13:15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01856
 
  Duration: 0 days 01 hours 52 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 301 : LOSS OF SERVICE : Reference 11797 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11797   Issue : FINAL  
  Detected Date: 19/03/2015   Detected Time: 11:24  
  Start Date: 19/03/2015   Start Time: 11:23  
  Actual Clear Date: 19/03/2015   Actual Clear Time: 13:15  
     
  Incident Headline: : STROMNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 13:15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01856
 
  Duration: 0 days 01 hours 52 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 301 : LOSS OF SERVICE : Reference 11797 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11797   Issue : 1  
  Detected Date: 19/03/2015   Detected Time: 11:24  
  Start Date: 19/03/2015   Start Time: 11:23  
  Anticipated Clear Date: 19/03/2015   Anticipated Clear Time: 13:23  
  Next Update Date: 19/03/2015   Next Update Time: 12:24  
     
  Incident Headline: : STROMNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01856
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 301 : LOSS OF SERVICE : Reference 11797 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11797   Issue : 2  
  Detected Date: 19/03/2015   Detected Time: 11:24  
  Start Date: 19/03/2015   Start Time: 11:23  
  Anticipated Clear Date: 19/03/2015   Anticipated Clear Time: 13:23  
  Next Update Date: 19/03/2015   Next Update Time: 12:24  
     
  Incident Headline: : STROMNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{381} Broadband customers at STROMNESS

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01856
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, March 18, 2015

Broadband Incident Report : MULTIPLE MUXES : Reference 11709 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11709   Issue : FINAL  
  Detected Date: 18/03/2015   Detected Time: 23:10  
  Start Date: 18/03/2015   Start Time: 23:10  
  Actual Clear Date: 18/03/2015   Actual Clear Time: 23:10  
     
  Incident Headline: MULTIPLE MUXES  
     
  Incident Details: Incident cancelled, as root cause was an emergency planned work.  
  Closure Details: Incident cancelled, as root cause was an emergency planned work ( PW249080 ) , for the change out of two shelves on the SDH platform at Inverkeithing. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0134001383016290178601807
018770283752
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES : Reference 11709 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11709   Issue : 1  
  Detected Date: 18/03/2015   Detected Time: 23:10  
  Start Date: 18/03/2015   Start Time: 23:10  
  Anticipated Clear Date: 19/03/2015   Anticipated Clear Time: 01:10  
  Next Update Date: 19/03/2015   Next Update Time: 00:10  
     
  Incident Headline: MULTIPLE MUXES  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0134001383016290178601807
018770283752
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES : Reference 11709 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11709   Issue : 1  
  Detected Date: 18/03/2015   Detected Time: 23:10  
  Start Date: 18/03/2015   Start Time: 23:10  
  Anticipated Clear Date: 19/03/2015   Anticipated Clear Time: 01:10  
  Next Update Date: 19/03/2015   Next Update Time: 00:10  
     
  Incident Headline: MULTIPLE MUXES  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0134001383018070283752
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES : Reference 11709 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11709   Issue : 1  
  Detected Date: 18/03/2015   Detected Time: 23:10  
  Start Date: 18/03/2015   Start Time: 23:10  
  Anticipated Clear Date: 19/03/2015   Anticipated Clear Time: 01:10  
  Next Update Date: 19/03/2015   Next Update Time: 00:10  
     
  Incident Headline: MULTIPLE MUXES  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01340018070283752
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES : Reference 11709 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11709   Issue : 1  
  Detected Date: 18/03/2015   Detected Time: 23:10  
  Start Date: 18/03/2015   Start Time: 23:10  
  Anticipated Clear Date: 19/03/2015   Anticipated Clear Time: 01:10  
  Next Update Date: 19/03/2015   Next Update Time: 00:10  
     
  Incident Headline: MULTIPLE MUXES  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
013400283752
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CROPREDY MUX 101 AND 301: LOSS OF SERVICE : Reference 11606 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11606   Issue : FINAL  
  Detected Date: 18/03/2015   Detected Time: 09:54  
  Start Date: 18/03/2015   Start Time: 09:50  
  Actual Clear Date: 18/03/2015   Actual Clear Time: 10:05  
     
  Incident Headline: ADSL : CROPREDY MUX 101 AND 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 10:05. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01295
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROPREDY MUX 101 AND 301: LOSS OF SERVICE : Reference 11606 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11606   Issue : 2  
  Detected Date: 18/03/2015   Detected Time: 09:54  
  Start Date: 18/03/2015   Start Time: 09:50  
  Anticipated Clear Date: 18/03/2015   Anticipated Clear Time: 11:50  
  Next Update Date: 18/03/2015   Next Update Time: 10:54  
     
  Incident Headline: : CROPREDY MUX 101 AND 301: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{975} Broadband customers at CROPREDY

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROPREDY MUX 101 AND 301: LOSS OF SERVICE : Reference 11606 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11606   Issue : 1  
  Detected Date: 18/03/2015   Detected Time: 09:54  
  Start Date: 18/03/2015   Start Time: 09:50  
  Anticipated Clear Date: 18/03/2015   Anticipated Clear Time: 11:50  
  Next Update Date: 18/03/2015   Next Update Time: 10:54  
     
  Incident Headline: : CROPREDY MUX 101 AND 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, March 17, 2015

Broadband Incident Report : ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE : Reference 11537 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11537   Issue : FINAL  
  Detected Date: 17/03/2015   Detected Time: 16:48  
  Start Date: 17/03/2015   Start Time: 16:40  
  Actual Clear Date: 17/03/2015   Actual Clear Time: 20:02  
     
  Incident Headline: ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 20:02 when fibre reversal was corrected in Gloucester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0128501291013860143201437
0144301495014970153101568
0158401588016000163301663
0168501686018650187301874
0188501905019810198201989
To Fo
 
  Duration: 0 days 03 hours 22 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.