Saturday, November 28, 2009

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : FINAL  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Actual Clear Date: 28/11/2009   Actual Clear Time: 02:09  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2009 05:15

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 4  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 03:55  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 02:09, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2009 03:55

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 3  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 05:10  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2009 03:13

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 2  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 03:30  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2009 01:57

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 1  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 03:30  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2009 01:07

Friday, November 27, 2009

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29140 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29140   Issue : FINAL  
  Detected Date: 27/11/2009   Detected Time: 11:09  
  Start Date: 27/11/2009   Start Time: 11:05  
  Actual Clear Date: 27/11/2009   Actual Clear Time: 13:15  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reset of Application
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 17:24

Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29106   Issue : FINAL  
  Detected Date: 27/11/2009   Detected Time: 03:10  
  Start Date: 26/11/2009   Start Time: 14:30  
  Actual Clear Date: 27/11/2009   Actual Clear Time: 16:31  
     
  Incident Headline: EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Reset of Application
This issue may have been due to
a fibre fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0115801159012124012143012145
012148012160012850145201509
018270128501452
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 17:17

Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29106   Issue : FINAL  
  Detected Date: 27/11/2009   Detected Time: 03:10  
  Start Date: 26/11/2009   Start Time: 14:30  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0115801159012124012143012145
012148012160012850145201509
018270128501452
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 16:27

Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29106   Issue : FINAL  
  Detected Date: 27/11/2009   Detected Time: 03:10  
  Start Date: 26/11/2009   Start Time: 14:30  
  Actual Clear Date: 27/11/2009   Actual Clear Time: 11:55  
     
  Incident Headline: EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0115801159012124012143012145
012148012160012850145201509
018270128501452
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 16:12

Broadband Incident Report : : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29106   Issue : FINAL  
  Detected Date: 27/11/2009   Detected Time: 03:10  
  Start Date: 26/11/2009   Start Time: 14:30  
  Actual Clear Date: 27/11/2009   Actual Clear Time: 11:55  
     
  Incident Headline: : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a resplice of fibre
This issue may have been due to

a Fibre Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0115801159012124012143012145
012148012160012850145201509
018270128501452
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 15:35

Broadband Incident Report : : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29140 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29140   Issue : 3  
  Detected Date: 27/11/2009   Detected Time: 11:09  
  Start Date: 27/11/2009   Start Time: 11:05  
  Anticipated Clear Date: 27/11/2009   Anticipated Clear Time: 16:01  
     
  Incident Headline: : TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 15:06

Broadband Incident Report : : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29106   Issue : 6  
  Detected Date: 27/11/2009   Detected Time: 03:10  
  Start Date: 26/11/2009   Start Time: 14:30  
  Anticipated Clear Date: 27/11/2009   Anticipated Clear Time: 14:55  
     
  Incident Headline: : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Service has been restored as of 11.55, we are now monitoring for a stability period of 3 hours.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0115801159012124012143012145
012148012160012850145201509
018270128501452
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 13:10

Broadband Incident Report : : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29140 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29140   Issue : 2  
  Detected Date: 27/11/2009   Detected Time: 11:09  
  Start Date: 27/11/2009   Start Time: 11:05  
  Anticipated Clear Date: 27/11/2009   Anticipated Clear Time: 14:36  
     
  Incident Headline: : TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 11:36, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 11:58

Broadband Incident Report : : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29140 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29140   Issue : 1  
  Detected Date: 27/11/2009   Detected Time: 11:09  
  Start Date: 27/11/2009   Start Time: 11:05  
  Anticipated Clear Date: 27/11/2009   Anticipated Clear Time: 13:05  
     
  Incident Headline: : TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01654
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/11/2009 11:31