Thursday, May 16, 2013

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE : Reference 21971 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21971   Issue : FINAL  
  Detected Date: 16/05/2013   Detected Time: 23:18  
  Start Date: 16/05/2013   Start Time: 23:18  
  Actual Clear Date: 16/05/2013   Actual Clear Time: 23:26  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 23:26; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0114201143011590120501246
0126201302013320147201507
0152201526015300162301629
0163601642017230175701765
01773019137019240193701943
019470197701937
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE : Reference 21971 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21971   Issue : 1  
  Detected Date: 16/05/2013   Detected Time: 23:18  
  Start Date: 16/05/2013   Start Time: 23:18  
  Anticipated Clear Date: 17/05/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 17/05/2013   Next Update Time: 01:00  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0114201143011590120501246
0126201302013320147201507
0152201526015300162301629
0163601642017230175701765
01773019137019240193701943
019470197701937
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY DSL 101 : LOSS OF SERVICE (INCIDENT CANCELLED) : Reference 21861 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21861   Issue : FINAL  
  Detected Date: 16/05/2013   Detected Time: 04:48  
  Start Date: 16/05/2013   Start Time: 04:35  
  Actual Clear Date: 16/05/2013   Actual Clear Time: 04:35  
     
  Incident Headline: : STRATTON AUDLEY DSL 101 : LOSS OF SERVICE (INCIDENT CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled, This is a management link problem only BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY DSL 101 : LOSS OF SERVICE : Reference 21861 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21861   Issue : 1  
  Detected Date: 16/05/2013   Detected Time: 04:48  
  Start Date: 16/05/2013   Start Time: 04:35  
  Anticipated Clear Date: 16/05/2013   Anticipated Clear Time: 07:35  
  Next Update Date: 16/05/2013   Next Update Time: 06:25  
     
  Incident Headline: : STRATTON AUDLEY DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01869
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 15, 2013

Broadband Incident Report : : KINGSTON EDGE SWITCH ROUTER 08 : LOSS OF SERVICE : Reference 21779 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21779   Issue : FINAL  
  Detected Date: 15/05/2013   Detected Time: 10:47  
  Start Date: 15/05/2013   Start Time: 10:47  
  Actual Clear Date: 15/05/2013   Actual Clear Time: 10:53  
     
  Incident Headline: : KINGSTON EDGE SWITCH ROUTER 08 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:53 after a remote reset was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON EDGE SWITCH ROUTER 10 : LOSS OF SERVICE : Reference 21772 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21772   Issue : FINAL  
  Detected Date: 15/05/2013   Detected Time: 10:21  
  Start Date: 15/05/2013   Start Time: 10:21  
  Actual Clear Date: 15/05/2013   Actual Clear Time: 10:33  
     
  Incident Headline: : KINGSTON EDGE SWITCH ROUTER 10 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:33 after a remote reset was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON EDGE SWITCH ROUTER 08 : LOSS OF SERVICE : Reference 21779 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21779   Issue : 1  
  Detected Date: 15/05/2013   Detected Time: 10:47  
  Start Date: 15/05/2013   Start Time: 10:47  
  Anticipated Clear Date: 15/05/2013   Anticipated Clear Time: 12:51  
  Next Update Date: 15/05/2013   Next Update Time: 12:00  
     
  Incident Headline: : KINGSTON EDGE SWITCH ROUTER 08 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 12:00.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON EDGE SWITCH ROUTER 10 : LOSS OF SERVICE : Reference 21772 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21772   Issue : 1  
  Detected Date: 15/05/2013   Detected Time: 10:21  
  Start Date: 15/05/2013   Start Time: 10:21  
  Anticipated Clear Date: 15/05/2013   Anticipated Clear Time: 12:28  
  Next Update Date: 15/05/2013   Next Update Time: 11:30  
     
  Incident Headline: : KINGSTON EDGE SWITCH ROUTER 10 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 11:30.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 21725 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21725   Issue : FINAL  
  Detected Date: 15/05/2013   Detected Time: 01:25  
  Start Date: 15/05/2013   Start Time: 01:25  
  Actual Clear Date: 15/05/2013   Actual Clear Time: 01:28  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 01:28; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
01865019200193502072440207341
02073700207373020783502083950208641
0208644LLLS0LLSS0LLST0To Fo
0208644
 
  Duration: 0 days 00 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 21725 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21725   Issue : 2  
  Detected Date: 15/05/2013   Detected Time: 01:25  
  Start Date: 15/05/2013   Start Time: 01:25  
  Anticipated Clear Date: 15/05/2013   Anticipated Clear Time: 03:45  
  Next Update Date: 15/05/2013   Next Update Time: 02:45  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
01865019200193502072440207341
02073700207373020783502083950208641
0208644LLLS0LLSS0LLST0To Fo
0208644
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON : PARTIAL DEGRADED SERVICE : Reference 21725 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21725   Issue : 1  
  Detected Date: 15/05/2013   Detected Time: 01:25  
  Start Date: 15/05/2013   Start Time: 01:25  
  Anticipated Clear Date: 15/05/2013   Anticipated Clear Time: 03:45  
  Next Update Date: 15/05/2013   Next Update Time: 02:45  
     
  Incident Headline: : KINGSTON : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
01865019200193502072440207341
02073700207373020783502083950208641
0208644LLLS0LLSS0LLST0To Fo
0208644
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, May 13, 2013

Broadband Incident Report : INVERNESS MULTI MUXS : LOSS OF SERVICE : Reference 21308 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21308   Issue : FINAL  
  Detected Date: 13/05/2013   Detected Time: 01:50  
  Start Date: 13/05/2013   Start Time: 01:43  
  Actual Clear Date: 13/05/2013   Actual Clear Time: 12:54  
     
  Incident Headline: INVERNESS MULTI MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 12:54 after a SDH transmission card was changed at Kilmarnock. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0129201387014610155601644
01292013870146101556
 
  Duration: 0 days 11 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.