Saturday, February 4, 2012

Broadband Incident Report : : SHEFFIELD NODE 07002 : LOSS OF SERVICE : Reference 3216 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3216   Issue : FINAL  
  Detected Date: 04/02/2012   Detected Time: 14:20  
  Start Date: 04/02/2012   Start Time: 14:11  
  Actual Clear Date: 04/02/2012   Actual Clear Time: 15:49  
     
  Incident Headline: : SHEFFIELD NODE 07002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:49 after a hardware change in Sheffield

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0114201158011590130201325
0142301472014840152201526
0163601642017230172401782
019040194301977LLEM0LLMY0
0194301977
 
  Duration: 0 days 01 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : LOSS OF SERVICE : Reference 3216 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3216   Issue : 2  
  Detected Date: 04/02/2012   Detected Time: 14:20  
  Start Date: 04/02/2012   Start Time: 14:11  
  Anticipated Clear Date: 04/02/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 04/02/2012   Next Update Time: 16:20  
     
  Incident Headline: : SHEFFIELD NODE 07002 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has been tasked to site ETA to be advised Next update 16:20

 
  Dialling Codes Affected:
0114201158011590130201325
0142301472014840152201526
0163601642017230172401782
019040194301977LLEM0LLMY0
0194301977
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : LOSS OF SERVICE : Reference 3216 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3216   Issue : 1  
  Detected Date: 04/02/2012   Detected Time: 14:20  
  Start Date: 04/02/2012   Start Time: 14:11  
  Anticipated Clear Date: 04/02/2012   Anticipated Clear Time: 16:11  
  Next Update Date: 04/02/2012   Next Update Time: 15:00  
     
  Incident Headline: : SHEFFIELD NODE 07002 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial diagnostics. Next update will be at 15:00

 
  Dialling Codes Affected:
0114201158011590130201325
0142301472014840152201526
0163601642017230172401782
019040194301977LLEM0LLMY0
0194301977
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YORK AREA : LOSS OF SERVICE : Reference 3157 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3157   Issue : FINAL  
  Detected Date: 04/02/2012   Detected Time: 00:48  
  Start Date: 04/02/2012   Start Time: 00:38  
  Actual Clear Date: 04/02/2012   Actual Clear Time: 01:24  
     
  Incident Headline: : YORK AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 01:24 after mains power was restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0134701423
 
  Duration: 0 days 00 hours 46 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YORK AREA : LOSS OF SERVICE : Reference 3157 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3157   Issue : 2  
  Detected Date: 04/02/2012   Detected Time: 00:48  
  Start Date: 04/02/2012   Start Time: 00:38  
  Anticipated Clear Date: 04/02/2012   Anticipated Clear Time: 04:00  
  Next Update Date: 04/02/2012   Next Update Time: 02:15  
     
  Incident Headline: : YORK AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 1619 Broadband end users. Engineers en route to sites, suspect power issues in Tockwith. Next update will be at 02:15
 
  Dialling Codes Affected:
0134701423
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 2, 2012

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 2998 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2998   Issue : 5  
  Detected Date: 02/02/2012   Detected Time: 15:19  
  Start Date: 02/02/2012   Start Time: 15:17  
  Anticipated Clear Date: 02/02/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 02/02/2012   Next Update Time: 21:30  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Broken fibre found at Barnoldswick. Repair ongoing. Next update will be at 21:30.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 2998 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2998   Issue : 4  
  Detected Date: 02/02/2012   Detected Time: 15:19  
  Start Date: 02/02/2012   Start Time: 15:17  
  Anticipated Clear Date: 02/02/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 02/02/2012   Next Update Time: 20:30  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Testing Officer has arrived onsite at Colne to begin initial investigations on the fibre fault. Next update will be at 20:30.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 2998 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2998   Issue : 3  
  Detected Date: 02/02/2012   Detected Time: 15:19  
  Start Date: 02/02/2012   Start Time: 15:17  
  Anticipated Clear Date: 02/02/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 02/02/2012   Next Update Time: 19:00  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre fault identified. Precision Test Officer has been requested. Estimated time of arrival to be advised. Next update will be at 19:00.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 2998 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2998   Issue : 2  
  Detected Date: 02/02/2012   Detected Time: 15:19  
  Start Date: 02/02/2012   Start Time: 15:17  
  Anticipated Clear Date: 02/02/2012   Anticipated Clear Time: 19:15  
  Next Update Date: 02/02/2012   Next Update Time: 17:30  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to Colne to investigate failure.Spare ordered as a precaution, awaiting ETA. Next update will be at 17:30.  
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNOLDSWICK MUX 101 : LOSS OF SERVICE : Reference 2998 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2998   Issue : 1  
  Detected Date: 02/02/2012   Detected Time: 15:19  
  Start Date: 02/02/2012   Start Time: 15:17  
  Anticipated Clear Date: 02/02/2012   Anticipated Clear Time: 17:17  
  Next Update Date: 02/02/2012   Next Update Time: 16:20  
     
  Incident Headline: : BARNOLDSWICK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 16:20.
 
  Dialling Codes Affected:
01282
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, January 31, 2012

Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2748   Issue : FINAL  
  Detected Date: 31/01/2012   Detected Time: 14:47  
  Start Date: 31/01/2012   Start Time: 14:43  
  Actual Clear Date: 31/01/2012   Actual Clear Time: 17:55  
     
  Incident Headline: : ERX23 EDINBURGH4 : LOSS OF SERVICE  
     
  Incident Details: On 31st Jan 2012, BT experienced some difficulties with a BBIP device in Edinburgh.

 
  Closure Details: Service has been restored as of 17:55; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 03 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2748   Issue : 5  
  Detected Date: 31/01/2012   Detected Time: 14:47  
  Start Date: 31/01/2012   Start Time: 14:43  
  Anticipated Clear Date: 31/01/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 31/01/2012   Next Update Time: 19:30  
     
  Incident Headline: : ERX23 EDINBURGH4 : LOSS OF SERVICE  
     
  Incident Details: On 31st Jan 2012, BT experienced some difficulties with a BBIP device in Edinburgh.

The difficulty was as a result of faulty hardware which has been replaced
 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2748   Issue : 4  
  Detected Date: 31/01/2012   Detected Time: 14:47  
  Start Date: 31/01/2012   Start Time: 14:43  
  Anticipated Clear Date: 31/01/2012   Anticipated Clear Time: 18:09  
  Next Update Date: 31/01/2012   Next Update Time: 18:09  
     
  Incident Headline: : ERX23 EDINBURGH4 : LOSS OF SERVICE  
     
  Incident Details: On 31st Jan 2012, BT experienced some difficulties with a BBIP device at Edinburgh. The fault was identified at 14:11 and was upgraded within BT to a SI at 16:45

 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.