Saturday, May 5, 2012

Broadband Incident Report : : 5 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE : Reference 14689 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14689   Issue : FINAL  
  Detected Date: 04/05/2012   Detected Time: 20:43  
  Start Date: 04/05/2012   Start Time: 20:38  
  Actual Clear Date: 04/05/2012   Actual Clear Time: 23:45  
     
  Incident Headline: : 5 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 23:45 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0146701651
 
  Duration: 0 days 03 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, May 4, 2012

Broadband Incident Report : : 5 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE : Reference 14689 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14689   Issue : 3  
  Detected Date: 04/05/2012   Detected Time: 20:43  
  Start Date: 04/05/2012   Start Time: 20:38  
  Anticipated Clear Date: 05/05/2012   Anticipated Clear Time: 00:45  
  Next Update Date: 05/05/2012   Next Update Time: 00:45  
     
  Incident Headline: : 5 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0146701651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE : Reference 14689 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14689   Issue : 2  
  Detected Date: 04/05/2012   Detected Time: 20:43  
  Start Date: 04/05/2012   Start Time: 20:38  
  Anticipated Clear Date: 04/05/2012   Anticipated Clear Time: 22:40  
  Next Update Date: 04/05/2012   Next Update Time: 22:40  
     
  Incident Headline: : 4 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival to be advised. Next update 22.40  
  Dialling Codes Affected:
0146701651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, April 30, 2012

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 13846 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13846   Issue : FINAL  
  Detected Date: 30/04/2012   Detected Time: 18:25  
  Start Date: 30/04/2012   Start Time: 18:20  
  Actual Clear Date: 30/04/2012   Actual Clear Time: 18:49  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 18:49 by completing a reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
018650192001935019780207244
02072590207341020737002073730207835
020824402086410208644LLLS0LLSS0
0208644
 
  Duration: 0 days 00 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 13846 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13846   Issue : FINAL  
  Detected Date: 30/04/2012   Detected Time: 18:25  
  Start Date: 30/04/2012   Start Time: 18:20  
  Actual Clear Date: 30/04/2012   Actual Clear Time: 18:49  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 18:45 following the remote reset of hardware at Kingston.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
018650192001935019780207244
02072590207341020737002073730207835
020824402086410208644LLLS0LLSS0
0208644
 
  Duration: 0 days 00 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 13846 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13846   Issue : 1  
  Detected Date: 30/04/2012   Detected Time: 18:25  
  Start Date: 30/04/2012   Start Time: 18:20  
  Anticipated Clear Date: 30/04/2012   Anticipated Clear Time: 20:20  
  Next Update Date: 30/04/2012   Next Update Time: 19:35  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
018650192001935019780207244
02072590207341020737002073730207835
020824402086410208644LLLS0LLSS0
0208644
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.