Friday, January 15, 2016

Broadband Incident Report : ADSL :[GOTT]: MUX 101 : INCIDENT CANCELLED : Reference 2438 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2438   Issue : FINAL  
  Detected Date: 15/01/2016   Detected Time: 04:59  
  Start Date: 15/01/2016   Start Time: 04:48  
  Actual Clear Date: 15/01/2016   Actual Clear Time: 04:48  
     
  Incident Headline: ADSL :[GOTT]: MUX 101 : INCIDENT CANCELLED  
     
  Incident Details: INCIDENT CANCELLED

 
  Closure Details: Local power outage, no failure on the BT network BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01595
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE : Reference 2438 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2438   Issue : FINAL  
  Detected Date: 15/01/2016   Detected Time: 04:59  
  Start Date: 15/01/2016   Start Time: 04:48  
  Actual Clear Date: 15/01/2016   Actual Clear Time: 04:48  
     
  Incident Headline: ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01595
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE : Reference 2438 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2438   Issue : 1  
  Detected Date: 15/01/2016   Detected Time: 04:59  
  Start Date: 15/01/2016   Start Time: 04:48  
  Anticipated Clear Date: 15/01/2016   Anticipated Clear Time: 08:59  
  Next Update Date: 15/01/2016   Next Update Time: 05:59  
     
  Incident Headline: ADSL :[GOTT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01595
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 14, 2016

Broadband Incident Report : ADSL :[HUGGATE]: MUX 301 : LOSS OF SERVICE : Reference 2338 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2338   Issue : FINAL  
  Detected Date: 14/01/2016   Detected Time: 14:43  
  Start Date: 14/01/2016   Start Time: 14:32  
  Actual Clear Date: 14/01/2016   Actual Clear Time: 14:32  
     
  Incident Headline: ADSL :[HUGGATE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01377
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HUGGATE]: MUX 301 : LOSS OF SERVICE : Reference 2338 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2338   Issue : 1  
  Detected Date: 14/01/2016   Detected Time: 14:43  
  Start Date: 14/01/2016   Start Time: 14:32  
  Anticipated Clear Date: 14/01/2016   Anticipated Clear Time: 18:43  
  Next Update Date: 14/01/2016   Next Update Time: 15:43  
     
  Incident Headline: ADSL :[HUGGATE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01377
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, January 13, 2016

Broadband Incident Report : :[KINELLAR EXCHANGE BUILDING] MUX LINE CARD : LOSS OF SERVICE : Reference 2042 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2042   Issue : FINAL  
  Detected Date: 13/01/2016   Detected Time: 09:35  
  Start Date: 13/01/2016   Start Time: 09:34  
  Actual Clear Date: 13/01/2016   Actual Clear Time: 10:36  
     
  Incident Headline: :[KINELLAR EXCHANGE BUILDING] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224014790195701970
 
  Duration: 0 days 01 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[KINELLAR EXCHANGE BUILDING] MUX LINE CARD : LOSS OF SERVICE : Reference 2042 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2042   Issue : 1  
  Detected Date: 13/01/2016   Detected Time: 09:35  
  Start Date: 13/01/2016   Start Time: 09:34  
  Anticipated Clear Date: 14/01/2016   Anticipated Clear Time: 09:36  
  Next Update Date: 14/01/2016   Next Update Time: 09:36  
     
  Incident Headline: :[KINELLAR EXCHANGE BUILDING] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01224014790195701970
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE (CI) : Reference 1911 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1911   Issue : FINAL  
  Detected Date: 12/01/2016   Detected Time: 16:12  
  Start Date: 12/01/2016   Start Time: 16:08  
  Actual Clear Date: 13/01/2016   Actual Clear Time: 04:37  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 04:57 after remote re-route actions were performed at Ledaig. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01631
 
  Duration: 0 days 12 hours 28 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE (CI) : Reference 1911 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1911   Issue : FINAL  
  Detected Date: 12/01/2016   Detected Time: 16:12  
  Start Date: 12/01/2016   Start Time: 16:08  
  Actual Clear Date: 13/01/2016   Actual Clear Time: 04:37  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 04:57 after remote re-route actions were performed at Ledaig. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01631
 
  Duration: 0 days 12 hours 28 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE (CI) : Reference 1913 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1913   Issue : FINAL  
  Detected Date: 12/01/2016   Detected Time: 16:14  
  Start Date: 12/01/2016   Start Time: 16:08  
  Actual Clear Date: 13/01/2016   Actual Clear Time: 04:57  
     
  Incident Headline: ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 04:57 after remote re-route actions were performed at GLENURQUHART. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01456
 
  Duration: 0 days 12 hours 48 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE (CI) : Reference 1913 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1913   Issue : FINAL  
  Detected Date: 12/01/2016   Detected Time: 16:14  
  Start Date: 12/01/2016   Start Time: 16:08  
  Actual Clear Date: 13/01/2016   Actual Clear Time: 04:57  
     
  Incident Headline: ADSL :[GLENURQUHART]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 04:57 after remote re-route actions were performed at GLENURQUHART. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01456
 
  Duration: 0 days 12 hours 48 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE (CI) : Reference 1928 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1928   Issue : FINAL  
  Detected Date: 12/01/2016   Detected Time: 16:23  
  Start Date: 12/01/2016   Start Time: 16:13  
  Actual Clear Date: 13/01/2016   Actual Clear Time: 03:39  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 03:39 following a hardware change at Duror. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478To Fo
 
  Duration: 0 days 11 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE (CI) : Reference 1928 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1928   Issue : FINAL  
  Detected Date: 12/01/2016   Detected Time: 16:23  
  Start Date: 12/01/2016   Start Time: 16:13  
  Actual Clear Date: 13/01/2016   Actual Clear Time: 03:39  
     
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03:39 following a hardware change at Duror. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478To Fo
 
  Duration: 0 days 11 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.