Saturday, May 5, 2018

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : FINAL  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Actual CLEAR DATE: 05/05/2018   Actual CLEAR TIME: 02:36  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Closure Details: Service fully restored as of 02:26. Fibre repaired by the Precision test officer.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 9

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 9  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 05/05/2018   Anticipated CLEAR TIME: 23:46  
  Next Update Date: 05/05/2018   Next Update Time: 02:30  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A Precision Test Officer is onsite and investigating. Replacement hardware (if required) is also now onsite. Estimated time of repair are unknown at present. Next update will be issued by 02:30 or upon a significant development.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, May 4, 2018

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 8

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 8  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 05/05/2018   Anticipated CLEAR TIME: 23:46  
  Next Update Date: 05/05/2018   Next Update Time: 01:15  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A Precision Test Officer is onsite and investigating. Replacement hardware (if required) is also now onsite. Estimated time of repair are unknown at present. Next update will be issued by 01:15 or upon a significant development.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 7

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 7  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 23:46  
  Next Update Date: 04/05/2018   Next Update Time: 23:45  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A Precision Test Officer is onsite and investigating. Replacement hardware (if required) is also now onsite. Estimated time of repair are unknown at present. Next update will be issued by 23:45 or upon a significant development.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 6

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 6  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 23:00  
  Next Update Date: 04/05/2018   Next Update Time: 22:45  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A Precision Test Officer has been tasked to site as parallel investigations, currently no ETA. Spares are still en route, ETA revised to 22:00. Estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 5

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 5  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 23:00  
  Next Update Date: 04/05/2018   Next Update Time: 21:45  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: Following investigations onsite spare have been ordered, ETA 21:30. Estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 4

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 4  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 22:00  
  Next Update Date: 04/05/2018   Next Update Time: 20:30  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: ES engineer is onsite at Purleigh investigating. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 3  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 22:00  
  Next Update Date: 04/05/2018   Next Update Time: 19:30  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: Transmission team engaged and investigations ongoing. Spares to be ordered to site, currently no ETA. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialing Codes Affected: 016218  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue UPDATE 2

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 2  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 22:05  
  Next Update Date: 04/05/2018   Next Update Time: 18:15  
     
  Incident Headline: ADSL : PURLEIGH : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: Please note increase of priority following validation of impact. Initial diagnostics ongoing. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PURLEIGH TE]: MUX 301 : LOSS OF SERVICE : Reference 637909 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637909   Issue : 1  
  Detected DATE: 04/05/2018   Detected TIME: 17:15  
  START DATE: 04/05/2018   START TIME: 17:05  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 22:05  
  Next Update Date: 04/05/2018   Next Update Time: 18:15  
     
  Incident Headline: ADSL :[PURLEIGH TE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 016218  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :BARROCK : MUX 102 : INCIDENT CANCELLED : Reference 637801 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637801   Issue : FINAL  
  Detected DATE: 04/05/2018   Detected TIME: 01:14  
  START DATE: 04/05/2018   START TIME: 01:10  
  Actual CLEAR DATE: 04/05/2018   Actual CLEAR TIME: 01:24  
     
  Incident Headline: ADSL :BARROCK : MUX 102 : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Failure proved to a Planned Engineering Work  
  Dialing Codes Affected: 01847  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 637801 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637801   Issue : 1  
  Detected DATE: 04/05/2018   Detected TIME: 01:14  
  START DATE: 04/05/2018   START TIME: 01:10  
  Anticipated CLEAR DATE: 04/05/2018   Anticipated CLEAR TIME: 06:10  
  Next Update Date: 04/05/2018   Next Update Time: 02:14  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01847  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 1, 2018

Broadband Incident Report : ADSL : BARROCK : MUX 102 : INCIDENT CANCELLED : Reference 637303 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637303   Issue : FINAL  
  Detected DATE: 01/05/2018   Detected TIME: 03:10  
  START DATE: 01/05/2018   START TIME: 03:07  
  Actual CLEAR DATE: 01/05/2018   Actual CLEAR TIME: 03:36  
     
  Incident Headline: ADSL : BARROCK : MUX 102 : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Failure proved to a Planned Engineering Work (PEW) PW269961  
  Dialing Codes Affected: 01847  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 637303 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637303   Issue : 1  
  Detected DATE: 01/05/2018   Detected TIME: 03:10  
  START DATE: 01/05/2018   START TIME: 03:07  
  Anticipated CLEAR DATE: 01/05/2018   Anticipated CLEAR TIME: 08:07  
  Next Update Date: 01/05/2018   Next Update Time: 04:10  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01847  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : UPLAWMOOR : MUX 301 : INCIDENT CANCELLED : Reference 637287 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637287   Issue : FINAL  
  Detected DATE: 01/05/2018   Detected TIME: 01:19  
  START DATE: 01/05/2018   START TIME: 01:09  
  Actual CLEAR DATE: 01/05/2018   Actual CLEAR TIME: 01:40  
     
  Incident Headline: ADSL : UPLAWMOOR : MUX 301 : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled  
  Dialing Codes Affected: 01505  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[UPLAWMOOR TE]: MUX 301 : LOSS OF SERVICE : Reference 637287 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 637287   Issue : 1  
  Detected DATE: 01/05/2018   Detected TIME: 01:19  
  START DATE: 01/05/2018   START TIME: 01:09  
  Anticipated CLEAR DATE: 01/05/2018   Anticipated CLEAR TIME: 06:09  
  Next Update Date: 01/05/2018   Next Update Time: 02:19  
     
  Incident Headline: ADSL :[UPLAWMOOR TE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01505  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.