Saturday, October 8, 2011

Broadband Incident Report : : HUBY MUX 001 : LOSS OF SERVICE : Reference 31799 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31799   Issue : FINAL  
  Detected Date: 07/10/2011   Detected Time: 20:45  
  Start Date: 07/10/2011   Start Time: 20:43  
  Actual Clear Date: 08/10/2011   Actual Clear Time: 00:30  
     
  Incident Headline: : HUBY MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00:30 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01423
 
  Duration: 0 days 03 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 7, 2011

Broadband Incident Report : : HUBY MUX 001 : LOSS OF SERVICE : Reference 31799 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31799   Issue : 1  
  Detected Date: 07/10/2011   Detected Time: 20:45  
  Start Date: 07/10/2011   Start Time: 20:43  
  Anticipated Clear Date: 08/10/2011   Anticipated Clear Time: 00:30  
  Next Update Date: 08/10/2011   Next Update Time: 00:30  
     
  Incident Headline: : HUBY MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01423
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 6, 2011

Broadband Incident Report : : POOLE NODE 05004 : DEGRADE OF SERVICE : Reference 31482 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31482   Issue : FINAL  
  Detected Date: 06/10/2011   Detected Time: 07:30  
  Start Date: 06/10/2011   Start Time: 06:54  
  Actual Clear Date: 06/10/2011   Actual Clear Time: 12:34  
     
  Incident Headline: : POOLE NODE 05004 : DEGRADE OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 12:34; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01258014250172501747To Fo
01258014250172501747
 
  Duration: 0 days 05 hours 40 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 31482 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31482   Issue : 4  
  Detected Date: 06/10/2011   Detected Time: 07:30  
  Start Date: 06/10/2011   Start Time: 06:54  
  Anticipated Clear Date: 06/10/2011   Anticipated Clear Time: 13:00  
  Next Update Date: 06/10/2011   Next Update Time: 13:00  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site waiting for new hardware to arrive  
  Dialling Codes Affected:
01258014250172501747To Fo
01258014250172501747
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 31482 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31482   Issue : 3  
  Detected Date: 06/10/2011   Detected Time: 07:30  
  Start Date: 06/10/2011   Start Time: 06:54  
  Anticipated Clear Date: 06/10/2011   Anticipated Clear Time: 12:00  
  Next Update Date: 06/10/2011   Next Update Time: 12:00  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer travelling to site eta 11:00  
  Dialling Codes Affected:
01258014250172501747To Fo
01258014250172501747
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 31482 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31482   Issue : 2  
  Detected Date: 06/10/2011   Detected Time: 07:30  
  Start Date: 06/10/2011   Start Time: 06:54  
  Anticipated Clear Date: 06/10/2011   Anticipated Clear Time: 11:00  
  Next Update Date: 06/10/2011   Next Update Time: 10:00  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.Next update will be at 10:00  
  Dialling Codes Affected:
01258014250172501747To Fo
01258014250172501747
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 31482 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31482   Issue : 1  
  Detected Date: 06/10/2011   Detected Time: 07:30  
  Start Date: 06/10/2011   Start Time: 06:54  
  Anticipated Clear Date: 06/10/2011   Anticipated Clear Time: 10:00  
  Next Update Date: 06/10/2011   Next Update Time: 09:00  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01258014250172501747To Fo
01258014250172501747
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BANCHORY MUX 102 : LOSS OF SERVICE : Reference 31466 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31466   Issue : FINAL  
  Detected Date: 06/10/2011   Detected Time: 05:59  
  Start Date: 06/10/2011   Start Time: 05:59  
  Actual Clear Date: 06/10/2011   Actual Clear Time: 06:14  
     
  Incident Headline: : BANCHORY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06.14; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BANCHORY MUX 102 : LOSS OF SERVICE : Reference 31466 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31466   Issue : 1  
  Detected Date: 06/10/2011   Detected Time: 05:59  
  Start Date: 06/10/2011   Start Time: 05:59  
  Anticipated Clear Date: 06/10/2011   Anticipated Clear Time: 09:59  
  Next Update Date: 06/10/2011   Next Update Time: 07:20  
     
  Incident Headline: : BANCHORY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, October 4, 2011

Broadband Incident Report : : SOUTH MILFORD MUX 101 : LOSS OF SERVICE : Reference 31254 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31254   Issue : FINAL  
  Detected Date: 04/10/2011   Detected Time: 17:11  
  Start Date: 04/10/2011   Start Time: 17:08  
  Actual Clear Date: 04/10/2011   Actual Clear Time: 18:30  
     
  Incident Headline: : SOUTH MILFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:30. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01977
 
  Duration: 0 days 01 hours 22 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOUTH MILFORD MUX 101 : LOSS OF SERVICE : Reference 31254 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31254   Issue : 1  
  Detected Date: 04/10/2011   Detected Time: 17:11  
  Start Date: 04/10/2011   Start Time: 17:08  
  Anticipated Clear Date: 04/10/2011   Anticipated Clear Time: 20:15  
  Next Update Date: 04/10/2011   Next Update Time: 19:15  
     
  Incident Headline: : SOUTH MILFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site Next update 19:15  
  Dialling Codes Affected:
01977
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHARING MUX 301 : OVER RUNNING PLANNED WORK : Reference 30919 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30919   Issue : FINAL  
  Detected Date: 03/10/2011   Detected Time: 06:00  
  Start Date: 03/10/2011   Start Time: 06:00  
  Actual Clear Date: 04/10/2011   Actual Clear Time: 15:38  
     
  Incident Headline: : CHARING MUX 301 : OVER RUNNING PLANNED WORK  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:38 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01233
 
  Duration: 1 days 09 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHARING MUX 301 : OVER RUNNING PLANNED WORK : Reference 30919 : Issue 19 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30919   Issue : 19  
  Detected Date: 03/10/2011   Detected Time: 06:00  
  Start Date: 03/10/2011   Start Time: 06:00  
  Anticipated Clear Date: 04/10/2011   Anticipated Clear Time: 16:30  
  Next Update Date: 04/10/2011   Next Update Time: 15:30  
     
  Incident Headline: : CHARING MUX 301 : OVER RUNNING PLANNED WORK  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.