Saturday, December 6, 2008

Broadband Incident Report : : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE : Reference 29364 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29364   Issue : FINAL  
  Detected Date: 06/12/2008   Detected Time: 08:48  
  Start Date: 06/12/2008   Start Time: 08:47  
  Actual Clear Date: 06/12/2008   Actual Clear Time: 11:10  
     
  Incident Headline: : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Change

This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
015122015128015129015147015152
015153015128015129015147
 
     

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System Time Stamp: 06/12/2008 11:28

Broadband Incident Report : : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE : Reference 29364 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29364   Issue : 3  
  Detected Date: 06/12/2008   Detected Time: 08:48  
  Start Date: 06/12/2008   Start Time: 08:47  
  Anticipated Clear Date: 06/12/2008   Anticipated Clear Time: 12:15  
     
  Incident Headline: : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
015122015128015129015147015152
015153015128015129015147
 
     

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System Time Stamp: 06/12/2008 10:16

Broadband Incident Report : : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE : Reference 29364 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29364   Issue : 2  
  Detected Date: 06/12/2008   Detected Time: 08:48  
  Start Date: 06/12/2008   Start Time: 08:47  
  Anticipated Clear Date: 06/12/2008   Anticipated Clear Time: 10:47  
     
  Incident Headline: : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
015122015128015129015147015152
015153015128015129015147
 
     

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System Time Stamp: 06/12/2008 09:06

Broadband Incident Report : : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE : Reference 29364 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29364   Issue : 1  
  Detected Date: 06/12/2008   Detected Time: 08:48  
  Start Date: 06/12/2008   Start Time: 08:47  
  Anticipated Clear Date: 06/12/2008   Anticipated Clear Time: 10:47  
     
  Incident Headline: : LIVERPOOL AINTREE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
015122015128015129015147015152
015153015128015129015147
 
     

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System Time Stamp: 06/12/2008 08:54

Broadband Incident Report : : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : FINAL  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Actual Clear Date: 06/12/2008   Actual Clear Time: 02:10  
     
  Incident Headline: : CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
----------------------------------
Card Change

This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
----------------------------------

an Equipment Failure


-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 06/12/2008 02:23

Friday, December 5, 2008

Broadband Incident Report : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : 7  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Anticipated Clear Date: 06/12/2008   Anticipated Clear Time: 01:30  
     
  Incident Headline: CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 05/12/2008 20:28

Broadband Incident Report : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : 6  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Anticipated Clear Date: 05/12/2008   Anticipated Clear Time: 20:47  
     
  Incident Headline: CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 05/12/2008 19:48

Broadband Incident Report : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : 5  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Anticipated Clear Date: 05/12/2008   Anticipated Clear Time: 20:00  
     
  Incident Headline: CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 05/12/2008 19:02

Broadband Incident Report : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : 4  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Anticipated Clear Date: 05/12/2008   Anticipated Clear Time: 20:00  
     
  Incident Headline: CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 05/12/2008 18:13

Broadband Incident Report : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : 3  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Anticipated Clear Date: 05/12/2008   Anticipated Clear Time: 18:50  
     
  Incident Headline: CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 05/12/2008 17:22

Broadband Incident Report : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : 2  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Anticipated Clear Date: 05/12/2008   Anticipated Clear Time: 17:23  
     
  Incident Headline: CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
has been tasked to site.
An Engineer is now on site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 05/12/2008 15:43

Broadband Incident Report : CHELMSFORD DSL 101 : DEGRADED SERVICE : Reference 29331 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29331   Issue : 1  
  Detected Date: 05/12/2008   Detected Time: 15:26  
  Start Date: 05/12/2008   Start Time: 15:23  
  Anticipated Clear Date: 05/12/2008   Anticipated Clear Time: 17:23  
     
  Incident Headline: CHELMSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 05/12/2008 15:35

Broadband Incident Report : TIRLEY MUX 101 : DEGRADED SERVICE : Reference 29308 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29308   Issue : FINAL  
  Detected Date: 05/12/2008   Detected Time: 09:17  
  Start Date: 05/12/2008   Start Time: 09:15  
  Actual Clear Date: 05/12/2008   Actual Clear Time: 12:49  
     
  Incident Headline: TIRLEY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a

Configuration


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01452
 
     

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System Time Stamp: 05/12/2008 12:55

Broadband Incident Report : TIRLEY MUX 101 : DEGRADED SERVICE : Reference 29308 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29308   Issue : 5  
  Detected Date: 05/12/2008   Detected Time: 09:17  
  Start Date: 05/12/2008   Start Time: 09:15  
  Anticipated Clear Date: 05/12/2008   Anticipated Clear Time: 13:45  
     
  Incident Headline: TIRLEY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01452
 
     

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System Time Stamp: 05/12/2008 12:47