Friday, April 13, 2012

Broadband Incident Report : : WARBOYS MSAN 303, MSAN 302, MSAN 301 : LOSS OF SERVICE : Reference 11481 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11481   Issue : FINAL  
  Detected Date: 13/04/2012   Detected Time: 13:52  
  Start Date: 13/04/2012   Start Time: 13:48  
  Actual Clear Date: 13/04/2012   Actual Clear Time: 15:00  
     
  Incident Headline: : WARBOYS MSAN 303, MSAN 302, MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014000148001487
 
  Duration: 0 days 01 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WARBOYS MSAN 303, MSAN 302, MSAN 301 : LOSS OF SERVICE : Reference 11481 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11481   Issue : 1  
  Detected Date: 13/04/2012   Detected Time: 13:52  
  Start Date: 13/04/2012   Start Time: 13:48  
  Anticipated Clear Date: 13/04/2012   Anticipated Clear Time: 15:48  
  Next Update Date: 13/04/2012   Next Update Time: 14:59  
     
  Incident Headline: WARBOYS MSAN 303, MSAN 302, MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 16.00
.
 
  Dialling Codes Affected:
01487
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, April 12, 2012

Broadband Incident Report : : GOWER MUX 001 AND 301 : DEGRADED SERVICE : Reference 11215 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11215   Issue : FINAL  
  Detected Date: 12/04/2012   Detected Time: 12:24  
  Start Date: 12/04/2012   Start Time: 12:19  
  Actual Clear Date: 12/04/2012   Actual Clear Time: 18:55  
     
  Incident Headline: : GOWER MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 18:55 after failed hardware reseated. Replacement card due onsite at 21:00 at which time it will be changed to prevent further failures.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01792
 
  Duration: 0 days 06 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GOWER MUX 001 AND 301 : DEGRADED SERVICE : Reference 11215 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11215   Issue : 4  
  Detected Date: 12/04/2012   Detected Time: 12:24  
  Start Date: 12/04/2012   Start Time: 12:19  
  Anticipated Clear Date: 12/04/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 12/04/2012   Next Update Time: 19:00  
     
  Incident Headline: : GOWER MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is awaiting delivery of hardware.Estimated delivery time 18:30. Engineer is onsite investigating.  
  Dialling Codes Affected:
01792
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GOWER MUX 001 AND 301 : DEGRADED SERVICE : Reference 11215 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11215   Issue : 3  
  Detected Date: 12/04/2012   Detected Time: 12:24  
  Start Date: 12/04/2012   Start Time: 12:19  
  Anticipated Clear Date: 12/04/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 12/04/2012   Next Update Time: 15:30  
     
  Incident Headline: : GOWER MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now en route to site. A new card has been ordered to site ETA 18:30. Next update 15:30

 
  Dialling Codes Affected:
01792
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GOWER MUX 001 AND 301 : DEGRADED SERVICE : Reference 11215 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11215   Issue : 2  
  Detected Date: 12/04/2012   Detected Time: 12:24  
  Start Date: 12/04/2012   Start Time: 12:19  
  Anticipated Clear Date: 12/04/2012   Anticipated Clear Time: 14:45  
  Next Update Date: 12/04/2012   Next Update Time: 14:30  
     
  Incident Headline: : GOWER MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GOWER MUX 001 AND 301 : DEGRADED SERVICE : Reference 11215 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11215   Issue : 1  
  Detected Date: 12/04/2012   Detected Time: 12:24  
  Start Date: 12/04/2012   Start Time: 12:19  
  Anticipated Clear Date: 12/04/2012   Anticipated Clear Time: 14:19  
  Next Update Date: 12/04/2012   Next Update Time: 13:30  
     
  Incident Headline: : GOWER MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial diagnostics. Next update will be at 13:30



 
  Dialling Codes Affected:
01792
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 11, 2012

Broadband Incident Report : : INVERNESS - EDINBURGH : DEGRADED SERVICE : Reference 11085 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11085   Issue : FINAL  
  Detected Date: 11/04/2012   Detected Time: 17:48  
  Start Date: 11/04/2012   Start Time: 17:48  
  Actual Clear Date: 11/04/2012   Actual Clear Time: 20:25  
     
  Incident Headline: : INVERNESS - EDINBURGH : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 20.25; by changing a fuse on the exchange equipment BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01456
 
  Duration: 0 days 02 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS - EDINBURGH : DEGRADED SERVICE : Reference 11085 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11085   Issue : FINAL  
  Detected Date: 11/04/2012   Detected Time: 17:48  
  Start Date: 11/04/2012   Start Time: 17:48  
  Actual Clear Date: 11/04/2012   Actual Clear Time: 20:25  
     
  Incident Headline: : INVERNESS - EDINBURGH : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of hr:min; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01456
 
  Duration: 0 days 02 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS - EDINBURGH : DEGRADED SERVICE : Reference 11085 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11085   Issue : 4  
  Detected Date: 11/04/2012   Detected Time: 17:48  
  Start Date: 11/04/2012   Start Time: 17:48  
  Anticipated Clear Date: 11/04/2012   Anticipated Clear Time: 21:49  
  Next Update Date: 11/04/2012   Next Update Time: 21:15  
     
  Incident Headline: : INVERNESS - EDINBURGH : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01456
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, April 10, 2012

Broadband Incident Report : : BRESSINGHAM MUX 101 : LOSS OF SERVICE : Reference 10911 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10911   Issue : FINAL  
  Detected Date: 10/04/2012   Detected Time: 03:12  
  Start Date: 10/04/2012   Start Time: 03:06  
  Actual Clear Date: 10/04/2012   Actual Clear Time: 03:35  
     
  Incident Headline: : BRESSINGHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored as 03:35 following a power issue. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379
 
  Duration: 0 days 00 hours 29 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BELFAST NODE 03001 : PARTIAL LOSS OF SERVICE : Reference 10916 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10916   Issue : FINAL  
  Detected Date: 10/04/2012   Detected Time: 06:48  
  Start Date: 10/04/2012   Start Time: 03:57  
  Actual Clear Date: 10/04/2012   Actual Clear Time: 07:01  
     
  Incident Headline: : BELFAST NODE 03001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 07:01; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
02820760287082028713802871880289034
02890580289059028908002890830289084
02890910289093028909602891880289261
02892620289447
 
  Duration: 0 days 03 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRESSINGHAM MUX 101 : LOSS OF SERVICE : Reference 10911 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10911   Issue : 5  
  Detected Date: 10/04/2012   Detected Time: 03:12  
  Start Date: 10/04/2012   Start Time: 03:06  
  Anticipated Clear Date: 10/04/2012   Anticipated Clear Time: 09:30  
  Next Update Date: 10/04/2012   Next Update Time: 08:30  
     
  Incident Headline: : BRESSINGHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 08:30
 
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.