Friday, January 13, 2012

Broadband Incident Report : : BARTON ON THE HEATH MUX 101 : LOSS OF SERVICE : Reference 1079 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1079   Issue : FINAL  
  Detected Date: 13/01/2012   Detected Time: 07:18  
  Start Date: 13/01/2012   Start Time: 06:44  
  Actual Clear Date: 13/01/2012   Actual Clear Time: 09:12  
     
  Incident Headline: : BARTON ON THE HEATH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:12 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01608
 
  Duration: 0 days 02 hours 28 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARTON ON THE HEATH MUX 101 : LOSS OF SERVICE : Reference 1079 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1079   Issue : 2  
  Detected Date: 13/01/2012   Detected Time: 07:18  
  Start Date: 13/01/2012   Start Time: 06:44  
  Anticipated Clear Date: 13/01/2012   Anticipated Clear Time: 10:30  
  Next Update Date: 13/01/2012   Next Update Time: 09:30  
     
  Incident Headline: : BARTON ON THE HEATH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 09.30
 
  Dialling Codes Affected:
01608
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARTON ON THE HEATH MUX 101 : LOSS OF SERVICE : Reference 1079 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1079   Issue : 1  
  Detected Date: 13/01/2012   Detected Time: 07:18  
  Start Date: 13/01/2012   Start Time: 06:44  
  Anticipated Clear Date: 13/01/2012   Anticipated Clear Time: 09:30  
  Next Update Date: 13/01/2012   Next Update Time: 08:30  
     
  Incident Headline: : BARTON ON THE HEATH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 08.30  
  Dialling Codes Affected:
01608
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 1062 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1062   Issue : FINAL  
  Detected Date: 13/01/2012   Detected Time: 01:21  
  Start Date: 13/01/2012   Start Time: 01:16  
  Actual Clear Date: 13/01/2012   Actual Clear Time: 02:58  
     
  Incident Headline: READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02.58; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117901189012020120801225
0123301235012370124201243
0125201256012640126901271
0127501276012780128501295
0130501322013260132901344
0142001425014280144301483
0148901491014940149501525
0154801554015900160801626
0163501672016850172201747
0174901752017530178801792
0179301803018230183701843
0184401865018690190301908
0192601929019340196201983
019930208426023803402380390238042
02380430238044023805202380600238066
02380690238090023923202392370239247
0239249023925802392650292047To Fo
0239249023925802392650292047
 
  Duration: 0 days 01 hours 42 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 1062 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1062   Issue : 3  
  Detected Date: 13/01/2012   Detected Time: 01:21  
  Start Date: 13/01/2012   Start Time: 01:16  
  Anticipated Clear Date: 13/01/2012   Anticipated Clear Time: 05:00  
  Next Update Date: 13/01/2012   Next Update Time: 04:30  
     
  Incident Headline: READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 04.30.  
  Dialling Codes Affected:
0117901189012020120801225
0123301235012370124201243
0125201256012640126901271
0127501276012780128501295
0130501322013260132901344
0142001425014280144301483
0148901491014940149501525
0154801554015900160801626
0163501672016850172201747
0174901752017530178801792
0179301803018230183701843
0184401865018690190301908
0192601929019340196201983
019930208426023803402380390238042
02380430238044023805202380600238066
02380690238090023923202392370239247
0239249023925802392650292047To Fo
0239249023925802392650292047
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 1062 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1062   Issue : 2  
  Detected Date: 13/01/2012   Detected Time: 01:21  
  Start Date: 13/01/2012   Start Time: 01:16  
  Anticipated Clear Date: 13/01/2012   Anticipated Clear Time: 03:16  
  Next Update Date: 13/01/2012   Next Update Time: 03:00  
     
  Incident Headline: READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.00.  
  Dialling Codes Affected:
0117901189012020120801225
0123301235012370124201243
0125201256012640126901271
0127501276012780128501295
0130501322013260132901344
0142001425014280144301483
0148901491014940149501525
0154801554015900160801626
0163501672016850172201747
0174901752017530178801792
0179301803018230183701843
0184401865018690190301908
0192601929019340196201983
019930208426023803402380390238042
02380430238044023805202380600238066
02380690238090023923202392370239247
0239249023925802392650292047To Fo
0239249023925802392650292047
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE : Reference 1042 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1042   Issue : FINAL  
  Detected Date: 12/01/2012   Detected Time: 20:25  
  Start Date: 12/01/2012   Start Time: 20:15  
  Actual Clear Date: 13/01/2012   Actual Clear Time: 00:55  
     
  Incident Headline: : HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00:55; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01466015910159701982
 
  Duration: 0 days 04 hours 40 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 1062 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1062   Issue : 1  
  Detected Date: 13/01/2012   Detected Time: 01:21  
  Start Date: 13/01/2012   Start Time: 01:16  
  Anticipated Clear Date: 13/01/2012   Anticipated Clear Time: 03:16  
  Next Update Date: 13/01/2012   Next Update Time: 02:30  
     
  Incident Headline: READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 02.30.
 
  Dialling Codes Affected:
0117901189012020120801225
0123301235012370124201243
0125201256012640126901271
0127501276012780128501295
0130501322013260132901344
0142001425014280144301483
0148901491014940149501525
0154801554015900160801626
0163501672016850172201747
0174901752017530178801792
0179301803018230183701843
0184401865018690190301908
0192601929019340196201983
019930208426023803402380390238042
02380430238044023805202380600238066
02380690238090023923202392370239247
0239249023925802392650292047To Fo
0239249023925802392650292047
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 12, 2012

Broadband Incident Report : HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE : Reference 1042 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1042   Issue : 4  
  Detected Date: 12/01/2012   Detected Time: 20:25  
  Start Date: 12/01/2012   Start Time: 20:15  
  Anticipated Clear Date: 13/01/2012   Anticipated Clear Time: 01:30  
  Next Update Date: 13/01/2012   Next Update Time: 01:00  
     
  Incident Headline: HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 01.00.  
  Dialling Codes Affected:
01466015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE : Reference 1042 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1042   Issue : 3  
  Detected Date: 12/01/2012   Detected Time: 20:25  
  Start Date: 12/01/2012   Start Time: 20:15  
  Anticipated Clear Date: 13/01/2012   Anticipated Clear Time: 00:45  
  Next Update Date: 13/01/2012   Next Update Time: 00:30  
     
  Incident Headline: HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 00.30.  
  Dialling Codes Affected:
01466015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE : Reference 1042 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1042   Issue : 2  
  Detected Date: 12/01/2012   Detected Time: 20:25  
  Start Date: 12/01/2012   Start Time: 20:15  
  Anticipated Clear Date: 12/01/2012   Anticipated Clear Time: 23:45  
  Next Update Date: 12/01/2012   Next Update Time: 22:45  
     
  Incident Headline: : HUNDRED HOUSE MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 22:45
 
  Dialling Codes Affected:
01466015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, January 11, 2012

Broadband Incident Report : : BURSLEM MUX 101 : LOSS OF SERVICE : Reference 954 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 954   Issue : 1  
  Detected Date: 11/01/2012   Detected Time: 22:15  
  Start Date: 11/01/2012   Start Time: 22:11  
  Anticipated Clear Date: 12/01/2012   Anticipated Clear Time: 00:11  
  Next Update Date: 11/01/2012   Next Update Time: 23:30  
     
  Incident Headline: : BURSLEM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial diagnostics. Next update will be at 23:30



 
  Dialling Codes Affected:
01782
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.