Saturday, July 19, 2014

Broadband Incident Report : : SINGLETON AND HARTING ADSL 101 : LOSS OF SERVICE : Reference 26736 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26736   Issue : FINAL  
  Detected Date: 19/07/2014   Detected Time: 20:33  
  Start Date: 19/07/2014   Start Time: 20:33  
  Actual Clear Date: 19/07/2014   Actual Clear Time: 23:15  
     
  Incident Headline: : SINGLETON AND HARTING ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 23:15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124301730
 
  Duration: 0 days 02 hours 42 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON ADSL 101 : LOSS OF SERVICE : Reference 26736 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26736   Issue : 1  
  Detected Date: 19/07/2014   Detected Time: 20:33  
  Start Date: 19/07/2014   Start Time: 20:33  
  Anticipated Clear Date: 19/07/2014   Anticipated Clear Time: 23:30  
  Next Update Date: 19/07/2014   Next Update Time: 22:00  
     
  Incident Headline: : SINGLETON ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0124301730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON ADSL 101 : LOSS OF SERVICE : Reference 26736 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26736   Issue : 1  
  Detected Date: 19/07/2014   Detected Time: 20:33  
  Start Date: 19/07/2014   Start Time: 20:33  
  Anticipated Clear Date: 19/07/2014   Anticipated Clear Time: 23:30  
  Next Update Date: 19/07/2014   Next Update Time: 22:00  
     
  Incident Headline: : SINGLETON ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01243
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 18, 2014

Broadband Incident Report : : SINGLETON MUX 101 : LOSS OF SERVICE : Reference 26284 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26284   Issue : FINAL  
  Detected Date: 18/07/2014   Detected Time: 07:29  
  Start Date: 18/07/2014   Start Time: 07:25  
  Actual Clear Date: 18/07/2014   Actual Clear Time: 09:33  
     
  Incident Headline: : SINGLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:33 after a hardware reseat at Kingston. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124301730
 
  Duration: 0 days 02 hours 08 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON MUX 101 : LOSS OF SERVICE : Reference 26284 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26284   Issue : 3  
  Detected Date: 18/07/2014   Detected Time: 07:29  
  Start Date: 18/07/2014   Start Time: 07:25  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 10:45  
  Next Update Date: 18/07/2014   Next Update Time: 10:30  
     
  Incident Headline: : SINGLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT26294/14. An enginner has been tasked to site to investigate the cause of this failure and we are awaiting the ETA. All further internal updates regarding customer impact and recovery actions will be via that incident.  
  Dialling Codes Affected:
0124301730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON MUX 101 : LOSS OF SERVICE : Reference 26284 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26284   Issue : 2  
  Detected Date: 18/07/2014   Detected Time: 07:29  
  Start Date: 18/07/2014   Start Time: 07:25  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 10:45  
  Next Update Date: 18/07/2014   Next Update Time: 08:45  
     
  Incident Headline: : SINGLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note change to customer impact . Completing further diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.

 
  Dialling Codes Affected:
0124301730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON MUX 101 : LOSS OF SERVICE : Reference 26284 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26284   Issue : 1  
  Detected Date: 18/07/2014   Detected Time: 07:29  
  Start Date: 18/07/2014   Start Time: 07:25  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 10:45  
  Next Update Date: 18/07/2014   Next Update Time: 08:45  
     
  Incident Headline: : SINGLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0124301730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON MUX 101 : LOSS OF SERVICE : Reference 26284 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26284   Issue : 2  
  Detected Date: 18/07/2014   Detected Time: 07:29  
  Start Date: 18/07/2014   Start Time: 07:25  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 10:45  
  Next Update Date: 18/07/2014   Next Update Time: 08:45  
     
  Incident Headline: : SINGLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01243
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SINGLETON MUX 101 : LOSS OF SERVICE : Reference 26284 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26284   Issue : 1  
  Detected Date: 18/07/2014   Detected Time: 07:29  
  Start Date: 18/07/2014   Start Time: 07:25  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 10:45  
  Next Update Date: 18/07/2014   Next Update Time: 08:45  
     
  Incident Headline: : SINGLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01243
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILLAND MUX 101 : LOSS OF SERVICE : Reference 26249 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26249   Issue : FINAL  
  Detected Date: 18/07/2014   Detected Time: 01:26  
  Start Date: 18/07/2014   Start Time: 01:26  
  Actual Clear Date: 18/07/2014   Actual Clear Time: 03:40  
     
  Incident Headline: : MILLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03:40 following a hardware power cycle at Milland. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01428
 
  Duration: 0 days 02 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILLAND MUX 101 : LOSS OF SERVICE : Reference 26249 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26249   Issue : 3  
  Detected Date: 18/07/2014   Detected Time: 01:26  
  Start Date: 18/07/2014   Start Time: 01:26  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 05:00  
  Next Update Date: 18/07/2014   Next Update Time: 04:30  
     
  Incident Headline: : MILLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is currently en route to Milland to investigate the cause of failure, ETA 03:00. Spares have been ordered to site should they be required, ETA 04:00. Root cause is yet to be identified. Next update will be issued upon service restoration or sooner should there be a significant delay.  
  Dialling Codes Affected:
01428
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILLAND MUX 101 : LOSS OF SERVICE : Reference 26249 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26249   Issue : 2  
  Detected Date: 18/07/2014   Detected Time: 01:26  
  Start Date: 18/07/2014   Start Time: 01:26  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 04:30  
  Next Update Date: 18/07/2014   Next Update Time: 03:00  
     
  Incident Headline: : MILLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01428
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILLAND MUX 101 : LOSS OF SERVICE : Reference 26249 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26249   Issue : 1  
  Detected Date: 18/07/2014   Detected Time: 01:26  
  Start Date: 18/07/2014   Start Time: 01:26  
  Anticipated Clear Date: 18/07/2014   Anticipated Clear Time: 04:30  
  Next Update Date: 18/07/2014   Next Update Time: 03:00  
     
  Incident Headline: : MILLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01428
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.