Friday, May 29, 2015

Broadband Incident Report : : 3 MUXES IN KENT : LOSS OF SERVICE : Reference 22186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22186   Issue : FINAL  
  Detected Date: 29/05/2015   Detected Time: 06:09  
  Start Date: 29/05/2015   Start Time: 06:09  
  Actual Clear Date: 29/05/2015   Actual Clear Time: 08:00  
     
  Incident Headline: : 3 MUXES IN KENT : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 08:00 after a card re-seat at Wolverhampton. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01342
 
  Duration: 0 days 01 hours 51 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : 3 MUXES IN KENT : LOSS OF SERVICE : Reference 22186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22186   Issue : FINAL  
  Detected Date: 29/05/2015   Detected Time: 06:09  
  Start Date: 29/05/2015   Start Time: 06:09  
  Actual Clear Date: 29/05/2015   Actual Clear Time: 08:00  
     
  Incident Headline: ADSL : 3 MUXES IN KENT : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 08:00 after a card re-seat at Wolverhampton. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01342
 
  Duration: 0 days 01 hours 51 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN KENT : LOSS OF SERVICE : Reference 22186 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22186   Issue : 3  
  Detected Date: 29/05/2015   Detected Time: 06:09  
  Start Date: 29/05/2015   Start Time: 06:09  
  Anticipated Clear Date: 29/05/2015   Anticipated Clear Time: 09:45  
  Next Update Date: 29/05/2015   Next Update Time: 07:45  
     
  Incident Headline: : 3 MUXES IN KENT : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The operational team are co-oping with the Transmission operational team. Root cause and estimated time of repair are unknown at present. Next update will be issued once they have completed their investigations or sooner with a significant development.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :MULTIPLE MUXES KENT : LOSS OF SERVICE : Reference 22186 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22186   Issue : 2  
  Detected Date: 29/05/2015   Detected Time: 06:09  
  Start Date: 29/05/2015   Start Time: 06:09  
  Anticipated Clear Date: 29/05/2015   Anticipated Clear Time: 08:09  
  Next Update Date: 29/05/2015   Next Update Time: 07:09  
     
  Incident Headline: :MULTIPLE MUXES KENT : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :MULTIPLE MUXES KENT : LOSS OF SERVICE : Reference 22186 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22186   Issue : 1  
  Detected Date: 29/05/2015   Detected Time: 06:09  
  Start Date: 29/05/2015   Start Time: 06:09  
  Anticipated Clear Date: 29/05/2015   Anticipated Clear Time: 08:09  
  Next Update Date: 29/05/2015   Next Update Time: 07:09  
     
  Incident Headline: :MULTIPLE MUXES KENT : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 22164 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22164   Issue : FINAL  
  Detected Date: 29/05/2015   Detected Time: 00:20  
  Start Date: 29/05/2015   Start Time: 00:20  
  Actual Clear Date: 29/05/2015   Actual Clear Time: 02:46  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 5518 Broadband customers.  
  Closure Details: Customer service was restored at 02:48 following a hardware change on the SDH platform at Inverness. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901340013430134901470
0147101478015200159901652
0166701832018330187001878
0197101972To Fo
 
  Duration: 0 days 02 hours 26 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 22164 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22164   Issue : 4  
  Detected Date: 29/05/2015   Detected Time: 00:20  
  Start Date: 29/05/2015   Start Time: 00:20  
  Anticipated Clear Date: 29/05/2015   Anticipated Clear Time: 04:30  
  Next Update Date: 29/05/2015   Next Update Time: 03:30  
     
  Incident Headline: : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A card re-seat failed to restore customer services and the first of the ordered spares should arrival onsite at 02:15. An engineer is en route to install the spare card. Estimated time of repair is unknown. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
0130901340013430134901470
0147101478015200159901652
0166701832018330187001878
0197101972To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 22164 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22164   Issue : 3  
  Detected Date: 29/05/2015   Detected Time: 00:20  
  Start Date: 29/05/2015   Start Time: 00:20  
  Anticipated Clear Date: 29/05/2015   Anticipated Clear Time: 04:30  
  Next Update Date: 29/05/2015   Next Update Time: 02:30  
     
  Incident Headline: : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to a transmission failure at Inverness. An engineer is en route to site and should arrive in the next 5 minutes. Spares have been ordered from Inverness stores and the initial ETA is 03:00. We hope to improve on this delivery time. Estimated time of repair is unknown. Next update will be issued once the engineer completes his investigations or sooner with a significant development.  
  Dialling Codes Affected:
0130901340013490147001471
0147801599016670183301971
01972To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN SCOTLAND : LOSS OF SERVICE : Reference 22164 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22164   Issue : 2  
  Detected Date: 29/05/2015   Detected Time: 00:20  
  Start Date: 29/05/2015   Start Time: 00:20  
  Anticipated Clear Date: 29/05/2015   Anticipated Clear Time: 02:20  
  Next Update Date: 29/05/2015   Next Update Time: 01:20  
     
  Incident Headline: : MULTIPLE MUXS IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0130901340013490147001471
0147801599016670183301971
01972To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN SCOTLAND : LOSS OF SERVICE : Reference 22164 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22164   Issue : 1  
  Detected Date: 29/05/2015   Detected Time: 00:20  
  Start Date: 29/05/2015   Start Time: 00:20  
  Anticipated Clear Date: 29/05/2015   Anticipated Clear Time: 02:20  
  Next Update Date: 29/05/2015   Next Update Time: 01:20  
     
  Incident Headline: : MULTIPLE MUXS IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0130901340013490147001471
0147801599016670183301971
01972To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, May 28, 2015

Broadband Incident Report : : EAST RUDHAM MUX 001/301 : LOSS OF SERVICE : Reference 22016 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22016   Issue : FINAL  
  Detected Date: 28/05/2015   Detected Time: 07:55  
  Start Date: 28/05/2015   Start Time: 07:52  
  Actual Clear Date: 28/05/2015   Actual Clear Time: 09:34  
     
  Incident Headline: : EAST RUDHAM MUX 001/301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:34 after a connector re-seat at Norwich. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01485
 
  Duration: 0 days 01 hours 42 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : EAST RUDHAM MUX 001/301 : LOSS OF SERVICE : Reference 22016 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22016   Issue : FINAL  
  Detected Date: 28/05/2015   Detected Time: 07:55  
  Start Date: 28/05/2015   Start Time: 07:52  
  Actual Clear Date: 28/05/2015   Actual Clear Time: 09:34  
     
  Incident Headline: ADSL : EAST RUDHAM MUX 001/301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 09:34 after a connector re-seat at Norwich. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01485
 
  Duration: 0 days 01 hours 42 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EAST RUDHAM MUX 001/301 : LOSS OF SERVICE : Reference 22016 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22016   Issue : 1  
  Detected Date: 28/05/2015   Detected Time: 07:55  
  Start Date: 28/05/2015   Start Time: 07:52  
  Anticipated Clear Date: 28/05/2015   Anticipated Clear Time: 09:52  
  Next Update Date: 28/05/2015   Next Update Time: 08:55  
     
  Incident Headline: : EAST RUDHAM MUX 001/301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01485
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.