Wednesday, March 7, 2012

****SPAM:5.6**** Broadband Incident Report : : EDINBURGH NODE 12028: DEGRADED SERVICE : Reference 6659 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6659   Issue : FINAL  
  Detected Date: 07/03/2012   Detected Time: 16:26  
  Start Date: 07/03/2012   Start Time: 16:26  
  Actual Clear Date: 07/03/2012   Actual Clear Time: 18:03  
     
  Incident Headline: : EDINBURGH NODE 12028: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 18.03; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224012280122901292013122
01312601337013390136001368
0138301387014630147501501
0150501506015610156901577
0158601620016650167401698
017210178601890019121019128
019460282765028388302868650287121
02871280287131028713202871340287138
02871880287954028796402882240288225
0289187028795402879640288224
 
  Duration: 0 days 01 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12028: DEGRADED SERVICE : Reference 6659 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6659   Issue : 2  
  Detected Date: 07/03/2012   Detected Time: 16:26  
  Start Date: 07/03/2012   Start Time: 16:26  
  Anticipated Clear Date: 07/03/2012   Anticipated Clear Time: 20:27  
  Next Update Date: 07/03/2012   Next Update Time: 19:15  
     
  Incident Headline: : EDINBURGH NODE 12028: DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer is now on site investigating.  
  Dialling Codes Affected:
01224012280122901292013122
01312601337013390136001368
0138301387014630147501501
0150501506015610156901577
0158601620016650167401698
017210178601890019121019128
019460282765028388302868650287121
02871280287131028713202871340287138
02871880287954028796402882240288225
0289187028795402879640288224
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12028: DEGRADED SERVICE : Reference 6659 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6659   Issue : 1  
  Detected Date: 07/03/2012   Detected Time: 16:26  
  Start Date: 07/03/2012   Start Time: 16:26  
  Anticipated Clear Date: 07/03/2012   Anticipated Clear Time: 20:27  
  Next Update Date: 07/03/2012   Next Update Time: 18:45  
     
  Incident Headline: : EDINBURGH NODE 12028: DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Impact now advised as 7336 Broadband end users. Engineer en route to site, no ETA known at present. Spare has been located on site. Next update will be at 18.45  
  Dialling Codes Affected:
01224012280122901292013122
01312601337013390136001368
0138301387014630147501501
0150501506015610156901577
0158601620016650167401698
017210178601890019121019128
019460282765028388302868650287121
02871280287131028713202871340287138
02871880287954028796402882240288225
0289187028795402879640288224
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EXETER NODE 11004 : PARTIAL LOSS OF SERVICE : Reference 6603 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6603   Issue : FINAL  
  Detected Date: 07/03/2012   Detected Time: 10:48  
  Start Date: 07/03/2012   Start Time: 10:48  
  Actual Clear Date: 07/03/2012   Actual Clear Time: 11:07  
     
  Incident Headline: EXETER NODE 11004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of hr:min; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0123701288013640139201395
01722018030182301984To Fo
01722018030182301984
 
  Duration: 0 days 00 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EXETER NODE 11004 : PARTIAL LOSS OF SERVICE : Reference 6603 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6603   Issue : 2  
  Detected Date: 07/03/2012   Detected Time: 10:48  
  Start Date: 07/03/2012   Start Time: 10:48  
  Anticipated Clear Date: 07/03/2012   Anticipated Clear Time: 14:48  
  Next Update Date: 07/03/2012   Next Update Time: 14:00  
     
  Incident Headline: EXETER NODE 11004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 14.00.  
  Dialling Codes Affected:
0123701288013640139201395
01722018030182301984To Fo
01722018030182301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EXETER NODE 11004 : PARTIAL LOSS OF SERVICE : Reference 6603 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6603   Issue : 1  
  Detected Date: 07/03/2012   Detected Time: 10:48  
  Start Date: 07/03/2012   Start Time: 10:48  
  Anticipated Clear Date: 07/03/2012   Anticipated Clear Time: 12:48  
  Next Update Date: 07/03/2012   Next Update Time: 11:57  
     
  Incident Headline: EXETER NODE 11004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 14.00.

 
  Dialling Codes Affected:
0123701288013640139201395
01722018030182301984To Fo
01722018030182301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, March 6, 2012

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE : Reference 6528 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6528   Issue : FINAL  
  Detected Date: 06/03/2012   Detected Time: 14:34  
  Start Date: 06/03/2012   Start Time: 14:34  
  Actual Clear Date: 06/03/2012   Actual Clear Time: 19:00  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 19:00; by completing: a software download. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01366
 
  Duration: 0 days 04 hours 26 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE : Reference 6528 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6528   Issue : 3  
  Detected Date: 06/03/2012   Detected Time: 14:34  
  Start Date: 06/03/2012   Start Time: 14:34  
  Anticipated Clear Date: 06/03/2012   Anticipated Clear Time: 19:45  
  Next Update Date: 06/03/2012   Next Update Time: 18:45  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has requested additional support from Technical Services due to the complex nature of the fault. Next update will be at 18:45  
  Dialling Codes Affected:
01366
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE : Reference 6528 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6528   Issue : 2  
  Detected Date: 06/03/2012   Detected Time: 14:34  
  Start Date: 06/03/2012   Start Time: 14:34  
  Anticipated Clear Date: 06/03/2012   Anticipated Clear Time: 18:30  
  Next Update Date: 06/03/2012   Next Update Time: 17:10  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update will be at 17:10
 
  Dialling Codes Affected:
01366
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE : Reference 6528 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6528   Issue : 1  
  Detected Date: 06/03/2012   Detected Time: 14:34  
  Start Date: 06/03/2012   Start Time: 14:34  
  Anticipated Clear Date: 06/03/2012   Anticipated Clear Time: 16:34  
  Next Update Date: 06/03/2012   Next Update Time: 15:45  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01366
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, March 5, 2012

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 : OVERRUNNING PEW : Reference 6191 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6191   Issue : FINAL  
  Detected Date: 05/03/2012   Detected Time: 06:00  
  Start Date: 05/03/2012   Start Time: 06:00  
  Actual Clear Date: 05/03/2012   Actual Clear Time: 16:05  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 : OVERRUNNING PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:05 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01366
 
  Duration: 0 days 10 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOWNHAM MARKET MSAN 301 : OVERRUNNING PEW : Reference 6191 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6191   Issue : 8  
  Detected Date: 05/03/2012   Detected Time: 06:00  
  Start Date: 05/03/2012   Start Time: 06:00  
  Anticipated Clear Date: 05/03/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 05/03/2012   Next Update Time: 18:00  
     
  Incident Headline: : DOWNHAM MARKET MSAN 301 : OVERRUNNING PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Mux is still in the process of re-synching, due to the number of customers loaded on this mux it may take a little while. Next update at 18:00.

 
  Dialling Codes Affected:
01366
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.