Saturday, April 7, 2018

Broadband Incident Report : ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW : Reference 633893 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633893   Issue : FINAL  
  Detected DATE: 06/04/2018   Detected TIME: 21:37  
  START DATE: 06/04/2018   START TIME: 21:37  
  Actual CLEAR DATE: 07/04/2018   Actual CLEAR TIME: 02:44  
     
  Incident Headline: ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW  
     
  Closure Details: we have successfully completed the EPEW at TYNYGROES and service was restored at 02:20 on the 07/04/18. This EPEW is now closed and no further issues have been identified.  
  Dialing Codes Affected: 01492  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW : Reference 633893 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633893   Issue : 3  
  Detected DATE: 06/04/2018   Detected TIME: 21:37  
  START DATE: 06/04/2018   START TIME: 21:37  
  Anticipated CLEAR DATE: 07/04/2018   Anticipated CLEAR TIME: 06:00  
  Next Update Date: 07/04/2018   Next Update Time: 02:00  
     
  Incident Headline: ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW  
     
  Incident Details: Whilst monitoring our network we have identified an issue at TYNYGROES. The issue is not impacting customer service at this time and no customer fault reports have been received, however during the out of hours window of 02:00 to 06:00 on the 07/04/18 we will be proactively resolving this issue. We will keep you updated via this incident.  
  Progress Details: The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 07/04/18.  
  Dialing Codes Affected: 01492  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, April 6, 2018

Broadband Incident Report : ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW : Reference 633893 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633893   Issue : 2  
  Detected DATE: 06/04/2018   Detected TIME: 21:37  
  START DATE: 06/04/2018   START TIME: 21:37  
  Anticipated CLEAR DATE: 07/04/2018   Anticipated CLEAR TIME: 06:00  
  Next Update Date: 07/04/2018   Next Update Time: 02:00  
     
  Incident Headline: ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 07/04/18.  
  Dialing Codes Affected: 01492  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW : Reference 633893 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633893   Issue : 1  
  Detected DATE: 06/04/2018   Detected TIME: 21:37  
  START DATE: 06/04/2018   START TIME: 21:37  
  Anticipated CLEAR DATE: 07/04/2018   Anticipated CLEAR TIME: 06:00  
  Next Update Date: 07/04/2018   Next Update Time: 02:00  
     
  Incident Headline: ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 07/04/18.  
  Dialing Codes Affected: 01492  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, April 5, 2018

Broadband Incident Report : BBIP : ERX13 EDINBURGH : EMERGENCY PEW : Reference 633487 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633487   Issue : FINAL  
  Detected DATE: 04/04/2018   Detected TIME: 21:30  
  START DATE: 04/04/2018   START TIME: 21:29  
  Actual CLEAR DATE: 05/04/2018   Actual CLEAR TIME: 05:18  
     
  Incident Headline: BBIP : ERX13 EDINBURGH : EMERGENCY PEW  
     
  Closure Details: Hardware has been changed successfully. Service restored.  
  Dialing Codes Affected: 01968|01505|01856|01387|01595|01569|01899|01700|01436|01864|01556|01577|01599|01555|016317|016518|01290|0282176  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : ERX13 EDINBURGH : EMERGENCY PEW : Reference 633487 : Issue UPDATE 2

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633487   Issue : 2  
  Detected DATE: 04/04/2018   Detected TIME: 21:30  
  START DATE: 04/04/2018   START TIME: 21:29  
  Anticipated CLEAR DATE: 06/04/2018   Anticipated CLEAR TIME: 06:01  
  Next Update Date: 06/04/2018   Next Update Time: 06:00  
     
  Incident Headline: BBIP : ERX13 EDINBURGH : EMERGENCY PEW  
     
  Incident Details: During the hours of 02:00 and 06:00 05/04/2018 there will be emergency planned works taking place. During this period end users will experience a loss of service.  
  Progress Details: Change of hardware will be carried out by on site engineers.  
  Dialing Codes Affected: 01968|01505|01856|01387|01595|01569|01899|01700|01436|01864|01556|01577|01599|01555|016317|016518|01290|0282176  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 4, 2018

Broadband Incident Report : BBIP : ERX13 EDINBURGH : EMERGENCY PEW : Reference 633487 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633487   Issue : 1  
  Detected DATE: 04/04/2018   Detected TIME: 21:30  
  START DATE: 04/04/2018   START TIME: 21:29  
  Anticipated CLEAR DATE: 06/04/2018   Anticipated CLEAR TIME: 06:00  
  Next Update Date: 06/04/2018   Next Update Time: 04:00  
     
  Incident Headline: BBIP : ERX13 EDINBURGH : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: ongoing  
  Dialing Codes Affected: 01968|01505|01856|01387|01595|01569|01899|01700|01436|01864|01556|01577|01599|01555|016317|016518|01290|0282176  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, April 3, 2018

Broadband Incident Report : ADSL : OLDMELDRUM MUX 301 : LOSS OF SERVICE (CI) : Reference 633294 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633294   Issue : FINAL  
  Detected DATE: 03/04/2018   Detected TIME: 14:03  
  START DATE: 03/04/2018   START TIME: 13:49  
  Actual CLEAR DATE: 03/04/2018   Actual CLEAR TIME: 17:44  
     
  Incident Headline: ADSL : OLDMELDRUM MUX 301 : LOSS OF SERVICE (CI)  
     
  Closure Details: Customer service restored at 17:30 following a card change on the SDH platform at Aberdeen, which was managed on parent P2 incident IMT633302/18.  
  Dialing Codes Affected: 016518  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :OLDMELDRUM : MUX 301 : LOSS OF SERVICE (CI) : Reference 633294 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633294   Issue : FINAL  
  Detected DATE: 03/04/2018   Detected TIME: 14:03  
  START DATE: 03/04/2018   START TIME: 13:49  
  Actual CLEAR DATE: 03/04/2018   Actual CLEAR TIME: 17:43  
     
  Incident Headline: ADSL :OLDMELDRUM : MUX 301 : LOSS OF SERVICE (CI)  
     
  Closure Details: Customer service restored at 17:30 following a card change on the SDH platform at Aberdeen, which was managed on parent P2 incident IMT633302/18.  
  Dialing Codes Affected: 016518  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM TE]: MUX 301 : INCIDENT CANCELLED : Reference 633295 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633295   Issue : FINAL  
  Detected DATE: 03/04/2018   Detected TIME: 14:03  
  START DATE: 03/04/2018   START TIME: 13:49  
  Actual CLEAR DATE: 03/04/2018   Actual CLEAR TIME: 14:05  
     
  Incident Headline: ADSL :[OLDMELDRUM TE]: MUX 301 : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Customer impact captured under IMT633294/18  
  Dialing Codes Affected: 016518  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.