Wednesday, August 3, 2016

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 39154 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : FINAL  
  Detected Date: 03/08/2016   Detected Time: 13:32  
  Start Date: 03/08/2016   Start Time: 13:28  
  Actual Clear Date: 03/08/2016   Actual Clear Time: 19:59  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Loss of internet services for 164 Broadband customers.  
  Closure Details: Customer service was restored at 19:59, following a failed SDH system being re-routed over dark fibres. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 06 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 39154 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 2  
  Detected Date: 03/08/2016   Detected Time: 13:32  
  Start Date: 03/08/2016   Start Time: 13:28  
  Anticipated Clear Date: 03/08/2016   Anticipated Clear Time: 22:00  
  Next Update Date: 03/08/2016   Next Update Time: 20:00  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 39154 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 1  
  Detected Date: 03/08/2016   Detected Time: 13:32  
  Start Date: 03/08/2016   Start Time: 13:28  
  Anticipated Clear Date: 03/08/2016   Anticipated Clear Time: 17:32  
  Next Update Date: 03/08/2016   Next Update Time: 14:32  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI) : Reference 38997 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38997   Issue : FINAL  
  Detected Date: 02/08/2016   Detected Time: 21:27  
  Start Date: 02/08/2016   Start Time: 21:17  
  Actual Clear Date: 03/08/2016   Actual Clear Time: 01:38  
     
  Incident Headline: ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Service fully restored at 01:38 after a hardware change at Gisburn.  
  Closure Details: Service fully restored at 01:38 after a hardware change at Gisburn. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 04 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI) : Reference 38997 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38997   Issue : 3  
  Detected Date: 02/08/2016   Detected Time: 21:27  
  Start Date: 02/08/2016   Start Time: 21:17  
  Anticipated Clear Date: 03/08/2016   Anticipated Clear Time: 02:15  
  Next Update Date: 03/08/2016   Next Update Time: 02:15  
     
  Incident Headline: ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is en route to site with an ETA of 01:25. Spare hardware has been delivered to site in readiness for the engineers arrival. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact  
  Dialling Codes Affected:
01200
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, August 2, 2016

Broadband Incident Report : ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE : Reference 38997 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38997   Issue : 2  
  Detected Date: 02/08/2016   Detected Time: 21:27  
  Start Date: 02/08/2016   Start Time: 21:17  
  Anticipated Clear Date: 03/08/2016   Anticipated Clear Time: 01:27  
  Next Update Date: 02/08/2016   Next Update Time: 23:55  
     
  Incident Headline: ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare hardware has been ordered to site to assist. ETA 00:41. An engineer will be tasked to site nearer the ETA to meet the courier on site. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact  
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE : Reference 38997 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38997   Issue : 1  
  Detected Date: 02/08/2016   Detected Time: 21:27  
  Start Date: 02/08/2016   Start Time: 21:17  
  Anticipated Clear Date: 03/08/2016   Anticipated Clear Time: 01:27  
  Next Update Date: 02/08/2016   Next Update Time: 22:27  
     
  Incident Headline: ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, August 1, 2016

Broadband Incident Report : ADSL :[TYNYGROES]: MUX 101 : LOSS OF SERVICE : Reference 38650 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38650   Issue : FINAL  
  Detected Date: 31/07/2016   Detected Time: 23:03  
  Start Date: 31/07/2016   Start Time: 23:01  
  Actual Clear Date: 31/07/2016   Actual Clear Time: 23:58  
     
  Incident Headline: ADSL :[TYNYGROES]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: This is running as a child case of the parent P1 incident IMT38655/16. Service restored at 23:58 after a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01492
 
  Duration: 0 days 00 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TYNYGROES]: MUX 101 : LOSS OF SERVICE : Reference 38650 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38650   Issue : FINAL  
  Detected Date: 31/07/2016   Detected Time: 23:03  
  Start Date: 31/07/2016   Start Time: 23:01  
  Actual Clear Date: 31/07/2016   Actual Clear Time: 23:58  
     
  Incident Headline: ADSL :[TYNYGROES]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 23:58 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01492
 
  Duration: 0 days 00 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, July 31, 2016

Broadband Incident Report : ADSL :[TYNYGROES]: MUX 101 : LOSS OF SERVICE : Reference 38650 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38650   Issue : 1  
  Detected Date: 31/07/2016   Detected Time: 23:03  
  Start Date: 31/07/2016   Start Time: 23:01  
  Anticipated Clear Date: 01/08/2016   Anticipated Clear Time: 03:03  
  Next Update Date: 01/08/2016   Next Update Time: 00:03  
     
  Incident Headline: ADSL :[TYNYGROES]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01492
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.